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msvcr80.dll

Downloaded new iTunes version and got a "msvcr80.dll is missing". Reloading, re-installing, nothing helps. Can someone help me with very, very simple instructions? Otherwise I need to wait for the next update on iTunes. Previous version worked just fine.

Windows 7

Posted on Jan 22, 2014 10:11 PM

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99 replies

Jan 23, 2014 6:54 PM in response to turingtest2

The information from turingtest2 and MarioLavallee in these threads related to MSVCR80.dll is not installed when trying to update itunes 11.1.4 - - - the guidance to 'Remove all of these items in the following order.

itunes

Apple Software Update

Apple Mobile Device Support

Bonjour

Apple Application Support


IN THAT ORDER


resolved my inability to open itunes and download music from a CD. All is working fine after 5 plus hours. The Apple Mobile Device Support had to be worked 4 times and the laptop rebooted after each try till it uninstalled.


Too late to see if the other devices will still work-save that for another day.


Thank you so much turingtest2 and MarioLavallee!!!!

Jan 23, 2014 7:52 PM in response to turingtest2

In my Windows 7 environment, removing and reinstalling following the instructions of turingtest2 didn't quite work for me but one extra step did.


Near the end of the reinstallation, you will be asked to "Finish" the installation. DO NOT CLICK FINISH.


Rather, connect your Apple device (iPhone, iPad, etc.) to your computer. This will trigger your PC to install drivers for your device (you'll see the notification on the lower right). Windows will automatically search for the correct drivers ("obtain device driver software fr4om Windows update")--this can take a few minutes--and then notify you when the device is ready to use.


Once you get this notification, then you may click to "Finish" the iTunes (etc.) installation. In my case, it finished and iTunes opened as it should.


Apparently, connecting the device before finishing the iTunes installation forces the installation of the missing files.

msvcr80.dll

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