msvcr80.dll

When you can't seem to download iTunes clear your brower's cache and try again, use another browser, or use Apple Software Update if currently installed (but it probably isn't right now). If you downloaded iTunes 11.1.4.62 using your browser before then the copy still in your downloads folder should be fine to use.

tt2

Find where it downloaded to your computer and open it. It then takes you through the install process. Good luck

Bootsyb

Thank you I followed your suggestions, including the related article for Windows 7. Bonjour no longer shows up in my list of programs in the Control Panel, but in Windows Explorer there is a Bonjour file folder with two files in it. I've tried deleting the folder and each of hte two files individually. I get the message that the file is open in another folder (no indication what folder) and am not allowed to delete. Do you have any suggestions on a way around or throiugh this? Again, thank you.

roflaw wrote:

Thank you I followed your suggestions, including the related article for Windows 7. Bonjour no longer shows up in my list of programs in the Control Panel, but in Windows Explorer there is a Bonjour file folder with two files in it. I've tried deleting the folder and each of hte two files individually. I get the message that the file is open in another folder

Process? Run services.msc from the start button and stop the Bonjour service if you can there. Or try removing it in safe mode. If you have any Airprint software uninstall that. Try again.

tt2

Bonjour is used by other software too. I know it is used by Tivo Desktop (yes, in Windows systems). If you are using Tivo Desktop then I am not sure what to do. As I recall, we can use Tivo Desktop to stop the server. Be sure to strat it again once yu have Bonjour re-installed.

Many thanks. Worked for me as well. (NOT good news for Apple, though, if one crummy update can waste so many people's time! Jobs would definitely not have been impressed!)

Completely ridiculous and inexcusable.

Thankyou!

I am at my wits end. I have uninstalled, reinstalled latest version; deleted all Apple stuff and installed 11.1.3 earlier version but get messages of missing .dlls. This has wasted my whole day trying to get iTunes back up and running but with no success. I am so annoyed at Apple for releasing a duff iTunes update. I cant image how many wasted hours there has been around the world.

I have followed so many suggestions but nothing seems to work.

Hopefully some bright spark at Apple reads these frustrated messages and advises all users how to fix the problem they created

I can well understand your frustration. I am running Windows 7 and followed the advice exactly of 'otacon72' and (I am happy to say) this worked and I eventaully got the new version installed OK. (Had to have three goes at uninstalling the original 'Apple Mobile Device' field before finally managing to do so, though!)

I dread to think how many Apple users who know nothing of this Forum are boiling with rage! I would imagine some very serious questions are going to be asked among rhe Apple techies in the next few days!

Good Luck!

Thanks for your help. I uninstalled iTunes, AS Update, and AMD Support. But it never finishes Bonour uninstall.

See if you can complete the reinstall wiithout removing Bonjour, otherwise try using the slightly more detailed process outlined in HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. It may help to use safe mode if you find yourself unable to remove any of the folders recommended in the instructions.

tt2

You're welcome. 🙂

tt2

I first restarted my computer (because everything had gotten so messed up with my previous attempts at "fixing") and then uninstalled and reinstalled as stated above. Running Windows7, by the way. Thank goodness it worked! Thanks for spelling out the procedure. Does Apple realize that this is an issue?