Cannot get mail - the mail server "imap.gmail.com" is not responding. The correct account info is in Mail settings. How do I resolve?

Cannot get mail - the mail server "imap.gmail.com" is not responding. The correct account info is in mail settings. How do I resolve?

iPad 2, iOS 7.0.4

Posted on Feb 10, 2014 12:55 PM

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103 replies

Jun 8, 2015 9:05 AM in response to H0uta

Mine finally worked but it only works on 4g mode or connected to certain WiFi's.


The WiFi it worked on that same morning suddenly stopped allowing access to the gmail. But once I turned off WiFi and had a good enough connection I could add my gmail. But my work WiFi (and sometimes my home WiFi) doesn't let me check gmail anymore.

Jun 16, 2015 12:41 PM in response to MailQuery

I have also been having the same issue from shortly after I updated to iOS 8.3. Initially, I just removed the Gmail account, rebooted the device, added the Gmail account back to my mail accounts. The issue went away. Today (June 16) the issue started again. I can't logistically delete mail and add it every time this happens. There has to be a permanent solution.

Jul 10, 2015 10:05 PM in response to DM95125

I was also facing the same problem. I did a phone reset and then setup the Gmail account first <Setting>--<Mail, Contacts Calendar>--GOOGLE and then put in my credentials and this time it worked. After that I went ahead with all the other setups and its working perfectly since. Hope this works for you. Make sure you take a full backup of the phone before reset.

Sep 9, 2015 8:07 PM in response to MailQuery

I'm also having the same problem. Has only started happening recently. I've applied all the recommended fixes in these threads and each time gmail will work fine for a day or two then it happens again. It's extremely frustrating as this is my main email account and I've never had a problem with it until the last iOS update. I'm on an iPhone 4s and any resolution to this would be great.

Sep 24, 2015 11:49 AM in response to MailQuery

Okay Apple, we would really enjoy a definite answer. My iPhone 6 Plus is running on latest version of iOS 9 and it is STILL giving me the error message. This issue arised on this phone and iOS 8, with my prior iPhones never had an issue. I'd done everything this post has recommended and I am still getting an issue. I hate using the GMAIL app. The Mail app on the iPhone is my favorite app to get all and any email, so I would really like to be able to use my professional email with it. That's my main email for jobs and things like that. Idk if it's Apple or Google but this needs to get fixed already. 😟

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Cannot get mail - the mail server "imap.gmail.com" is not responding. The correct account info is in Mail settings. How do I resolve?

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