The requested URL was not found on this server.

Same issue here... Have over a year worth of clips. Got all the photos off. Exact same description of issues mentioned above. Would be a shame to lose all of this. What phone do other users have. I've got a 64 gig 5S.

This just happened to me as well. I transferred files from my phone to my PC and specifically left six videos to show family over the weekend. When I tried to open the videos yesterday, I received the error message. Any word back from apple?

Same issue...I lost almost 3000 pictures/videos from my Disney vacation with my family

I just had this same error, however I got it while transferring photos using Image Capture, a habit I got into when I wasn't using iPhoto to manage my photos on my older Mac. I recently bought a new iMac though, and have been regularly syncing with iPhoto to manage pics and vids. So in my case, if I lost anything, it wasn't much since I had synced within the last few days.

This is definitely an odd and serious issue. I hope it's not an indication that the Flash memory is gonig bad on us. I've had USB memory sticks go south and be unusable after a couple years.

So sorry to hear about the memories people have lost.

J.E. Flynn

Having the same issue. I have an iPhone 5s and a Late 2013 iMac.

Very sad. Missing over 30 videos of my new son.

I hope Apple finds a solution soon.

I also have had this issue. Always been fine with Image Capture and manual backups, however this time it has done me over! Carried out the following:

• Plugged in iPhone
• Opened Image Capture
• Ordered pictures/videos by date in Image Capture
• Selected the first X amount of photos/videos - with the intention of leaving the latest pictures on the phone and taking a backup of that image
• Selected Import with 'Delete after Import' checked - to free up space on the phone, create a smaller backup file
• This went through its usual import process, then returned a series of errors saying certain items were not imported
• After this, there were only 3 photos and 80 videos left on the iPhone all showing a '?' thumbnail and when I clicked on these within the iPhone I was given the following error: The requested URL was not found on this server

I then took a fresh backup in case it just got its knickers in a twist, reset all settings on the phone, no joy.

Restored from an earlier known good backup from, then tried again to restore from the latest backup...which returned only the rogue files again.

Ran loads of recovery software, which only seems to find files which have been sent via iMessage or Whatsapp etc, i.e. ones that are still physically on the phone somewhere....the rest appear to be gone.

I know there will be a million people saying 'well if you don't backup then you deserve it' however this occurred DURING the backup process (Not everyone uses iCloud :-/ ), and had it been a genuine mistake I made I would have been ok with it, however the process deleted files which were not selected in the import, and thats a tough one to swallow.

Awaiting word back from the CPU support team, the IOS support team were not really able to provide a solution. If I get anything worthwhile back I shall update.

We appreciate your efforts.

Happened to me as well. Pretty typical process of using Windows Explorer to copy files from the "Internal Storage" folders of the Iphone 5 to the local computer. Files stopped copying half way through and all I was left with was 50 MOV files with grayed-out thumbnails, no pictures, and the URL not found error for each "MOV." Actually, I didn't even think I had 50 MOVs to begin with.

My scenario is pretty much exactly the same as allande.

I have been backing up photos using Image Capture at random intervals, and I think I might not have lost as many as others. But I think some of the precious videos of my daughter are now gone.

Pretty annoyed right now.

Same problem with my 10 year old nephew's ipod touch. Before showing me the many hours of stop action videos he created over the past year I suggested we back up his ipod. All his efforts from the past year are now as you all report. A mov and an error stating "The requested URL was not found on this server." He is in tears. Any help from apple would be very appreciated.

the same thing just happened to me while I was backing up to my computer (windows). I managed to transfer up to May of this year, but missing pics of my son, his friends, July 4th videos. Pretty heart broken. I didn't have pics turned on to back up in iCloud bc I usually back up to my hard drI've on my PC. I'm going to go in and see a genius on Tuesday. 😟

It happened to me also, I have 13 videos this happened to last month, I figured it might resolve itself. However still no luck. Interested to know if the Genius Bar had any resolution for you...

Sync your phone & remove all music from it...uncheck everything. Once done, sync again, this time putting it all back.

Same issue here. Was also using Image Capture.

Same issue as allande. I was trying to back up my photos and videos using Image Capture, as I have done many times over the last few years. This time, I ended up with error messages and now I have many broken videos on my iPhone. Its such a shame, these were great videos from my honeymoon.

If I had been lazy and not backed up, and then dropped my phone into a pool, that would be one thing. But this stings even more since I was doing the backup when I got screwed.