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Iphone 5 won't update or download new apps

Just recently I realized that my Iphone 5 will not update or download new apps. I have tried reseting my password, reseting my phone, plugging it in my computer, and restored it from the computer. All it does is ask for my password and that's it just never downloads. I don't know what to do. It does this for the updates as well just asks for the password and then nothing happens.

iPhone 5, iOS 7.0.4

Posted on Feb 19, 2014 4:29 AM

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Posted on Jul 7, 2017 7:30 PM

My iPhone 5s will not update adds or download an new ones. I'm downloading free apps and It keeps asking me to sing in with my password. When I do it asks me to update my payment method. But all my stuff is up to date. And it says "payment failed" ???

57 replies

Sep 18, 2014 1:29 PM in response to cassidurr

I finally fixed this on my iPhone! I found out that I needed to agree to the new terms of service before it would complete any downloads, but for some reason those new terms of service weren't showing up on my phone. I was getting stuck in a loop where I would try to install a new app, it would ask for my password, then ask for my fingerprint three times before canceling the download. It wouldn't get out of this loop.

Here is what I did to fix it:


Go to Settings > iTunes & App Store

Select your Apple ID and tap "Sign Out"

Open the App Store app

Select any app on the Featured page and try to download it

The new terms of service should pop op

Tap "Accept" on the new terms of service

Your download should start!


This should fix the problem for those with the same issue as me

Nov 4, 2014 7:51 AM in response to cassidurr

Reset all settings. Worked like a charm. Found the answer here: http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-My-Ipad-App-Won-T-Upd ate.htm


I've had to do two restores in two years and the guy at the Apple store nonchalantly suggested I do another which I was not about to do. You will have to re-do all your settings but such is techno life.

Mar 19, 2015 9:02 PM in response to cassidurr

Hi all

I had this problem till 30min ago, but now i'm downloading or updating those apps werent install on my phone.

My problem was installing some apps that has been downloaded but not installed and my phone gives me this notice: unable to install app, do you want to retry? (Or something like this)

I tried CentripetalA's solution- tnQ for your note- i went to settings,general,date and time, then set the automatically. It longs about 1 or 2 minute and it was loading and in the middle of prosses i turned it off again. At the last line the date and time was shown with a blue color.

After all, i opened the app store and update the app that didnt install and it works!

Thank you again CentripetalA and Apple Inc.

Amin Afshar - Iran

Mar 19, 2015 9:04 PM in response to CentripetalA

Hi all

I had this problem till 30min ago, but now i'm downloading or updating those apps werent install on my phone.

My problem was installing some apps that has been downloaded but not installed and my phone gives me this notice: unable to install app, do you want to retry? (Or something like this)

I tried CentripetalA's solution- tnQ for your note- i went to settings,general,date and time, then set the automatically. It longs about 1 or 2 minute and it was loading and in the middle of prosses i turned it off again. At the last line the date and time was shown with a blue color.

After all, i opened the app store and update the app that didnt install and it works!

Thank you again CentripetalA and Apple Inc.

Amin Afshar - Iran

Iphone 5 won't update or download new apps

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