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My Retina Display has stain damage, HELP!!!

User uploaded file

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2017 12:53 AM

UPDATE

January 24, 2017


To all staingate victims--


Apple has you covered. They know they f'd up big time so they are offering to fix the screens under their "quality program." No warranty needed. It was a manufacturer's defect that took them a while to figure out. Just visit an Apple Store, drop off your MacBook, and you'll have a new, stain-free screen in under a week.


I brought my MacBook Pro into the Manhattan Beach store on Saturday, no hassles. They estimated five business days but probably sooner than that. I have my work laptop in the meantime so it's not too inconvenient.


Hope this puts some of you at ease. Again, just bring your computer in to an Apple Store and they will take care of it free of charge.


Mark

1,596 replies

Apr 7, 2014 1:08 PM in response to bradymott



it was not the grease that assaulted that AR coating, it was something acidic


drinks, condiments, etc etc.


ultimately then, soda pop acid and Katsup etc. beat your screen coating up with a stick.


Obviously never let other peoples have at your Macbook.





this might be a stupid question, but would it be a bad idea to just like strip the entire AR coating from the display



I knew you were going to ask that, many people 'try', the results arent good, and usually WORSE


also that LCD is very fragile, you dont want to dare press on it (which you would have to do to remove the coating entirely).


If you try, it will go from "slightly ugly at an angle" to "always ugly"


and high possibility of LCD damage.

Apr 7, 2014 3:34 PM in response to bradymott

your screen is glossy with a no-glare reflective coating


that sheet-film is a transparent (of course) matt-luster film meant to stop, for example, overhead lighting reflection in an office, (most especially), sunlight or at home.


As is the case, and of course your picture above tells, in a darkened room I know you cant see your issue at all.


however with the right lighting you can, of course.


Additionally since your LCD is black, and you're not looking at a black screen at any time, then of course this also makes your issue one of 'irritating' rather than preventing you from using your macbook to its full extent.



Such a LCD film however could have protected it to begin with, but now the horse is out of the gate.



This damage is user induced, albeit however, another user than yourself,.....as you indicated.

Apr 8, 2014 1:17 PM in response to PlotinusVeritas

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***!? Its growing!!!!


I have cleaned the entire laptop - keyboard, screen, everything - with a microfiber cloth lightly dampened with distilled water... I let it dry, closed it for the night, and when I opened it up this morning the AR coating is very clearly more stripped than it was yesterday... where it was once just one side of the trackpad and a couple keys on the left side before, the stripped layer has now grown to encompass the whole trackpad and the whole first row of keys.


Compare the first picture with the one above, and tell me it hasnt gotten bigger. I called Apple support, they have no idea what to tell me. This is wierd... Anybody? Anything? I am warranty-less, and am starting to think this has nothing to do with anything I did... My previous suspicion that random people changing the music while it was open at a bar is kinda fading... something else is at play here.


Help please... my computer is dying of what seems like leprosy.

Apr 8, 2014 2:43 PM in response to bradymott

Compare the first picture with the one above, and tell me it hasnt gotten bigger.



Bit more, yes. You should have used rubbing alcohol (isopropyl 70% and 30% water found at any drug store) on the palm rests around the trackpad VERY LIGHTLY DAMP on a cloth.


being VERY careful not to get it into the seam around the trackpad <<<<<<<< (very careful).



microfiber cloth lightly dampened with distilled water


water alone wont remove the oils and acids, the isopropyl however will.


you can use Qtips with same on the keys making sure NOTHING drips into the chassis.





its not warranty work, no, because its used caused (well another users as you said).


As stated earlier, soda pop acid and acidic / oily fingers were planted on your keys and around your trackpad.



😊





I am warranty-less, and am starting to think this has nothing to do with anything I did......at a bar



drunk peoples with sticky greasy fingers touching your notebook.....etc etc etc. That'd do it.

Jun 8, 2014 12:16 PM in response to bradymott

I have a very similar problem. I was told at the genius bar that the damage was caused by excessive pressure, and they refused to fix it under warranty, because it is not a manufacturing issue. I wasn't taking any special precautions (hard case, screen protector) and carry my MBPr in a neoprene case in my backpack with the other stuff. I wouldn't call the amout of pressure it was exposed to excessive, it's an aluminum body after all. Replacing the screen is ~1/2 - 1/3 of the price of a new machine...


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Jul 10, 2014 1:50 AM in response to bradymott

I have the exact same problem. It started a few weeks ago out of nowhere and now gets worse and worse.

My MBPr is still under AppleCare, so I made a Genius Bar appointment yesterday. I spent an hor there and talked tp three different people -- no luck. Best offer they made was to pay half, so about EUR 300 would remain for me. Totally unacceptable.


The worst part of the experience was how they were not willing to see any correlation between the pattern and the shape of the aluminium body. One of the three people I talked to got actually so obnoxious that another manager stepped in and took his place. Still no outcome -- they insist this problem has never been seen before and that it can only be my fault, period.


I am not going to accept this. This is the poorest experience Apple ever gave me.

Sep 19, 2014 4:36 PM in response to bradymott

I have the same problem on a MBR 13". See the screenshot (literally). My colleauge had the same on a MBR 15", a lot worse.

Although I agree with PlotinusVeritas' explanation why this happens, I don't agree that it is only user problem. It is clearly a product design problem, too.

My MBR is no longer under warranty. I am posting this to provide evidence for those who bring their MBR with same symptoms to Apple Care and hear the personnel yelling them "Your are a weirdo!".


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Oct 9, 2014 9:20 AM in response to bradymott

After using my MacBook outdoors on a hot sunny day the screen started to show some lines (cracks) on the black borders.

User uploaded file

I tried to clean the screen with a moist microfiber cloth as is described in the guide.

http://support.apple.com/kb/HT3226


That didn't work. Instead it got worse. I also noticed some spots on the rest of the screen.

User uploaded file

The screen is being repaired under warranty. I think it is a production problem.

It isn't normal that a screen looses it's coating after beeing exosed to the sun.

I Asked the service center and they hadn't seen this problem before.

Oct 11, 2014 7:18 AM in response to Alexfitinge

Just to add to the list... Another well looked after late 2013 macbook retina with the same kind of damage... you can see the outline of the trackpad but it hasn't gone down as low as the keys.


Mine is mainly used in clamshell mode in my office - Could contact heat from the chassis be a cause?


Going to take mine to the local Apple reseller / service centre on Monday (In Denmark so no local apple stores) and see what they say.

Oct 11, 2014 9:47 AM in response to 940nm

In my case, I use my laptop open most of the time next to a big 27" screen. So no heat damage.


I had a previous 17" machine Macbook PRO without retina, the same hands, the same soap, the same eating habits, the same cleaning habits, the same usage: zero damage. There is something wrong with these new retina screens.

My Retina Display has stain damage, HELP!!!

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