apple tv does not access iTunes - 4/17/2014

I also selected "Hide" from the parental controls section and can confirm I am able to stream again from my shared library.

To me, this whole fiasco goes far beyond the iTunes store and perhaps Apple deciding to drop support for first generation ATV. Not being able to play content *locally* because of some issue with iTunes store connectivity without relying on some "hack" as outlined above is totally ridiculous IMO. Whetherl it be DRM or whatever, I think its just plain stupid. I use plenty of hardware that isn't supported any longer by its respective vendor but I can still find software that *IS* supported and slap that on it and keep things out of the landfill while saving money at the same time. Why wouldn't I want to do that?

Over the past several years, I've built a rather elaborate and substantial media infrastructure based around Apple - 3 ATVs, (I've lost track of how many) iPods, iPhones, Powerbooks, Macbook Pros, Mac Minis, iMacs, Airport Express, etc. It hasn't been until recently where I've started to second-guess the long-term sustainability of it all. Even though the hardware is still very decent, Apple has started dropping support for some of these devices and Operating Systems on which said devices run which has put my existing infrastructure on tenuous grounds at best.

I think this latest incident with the ATVs has hammered home to me that I need to really think about an Apple escape plan, at least in terms of my media infrastructure. I'm curious to see what others have to say. I'm not one of those "the sky is falling" types either...

I can now confirm that my other set of Apple TV Gen 1 units connected to iTunes on 10.9.2 with latest iTunes also work fine for playback of content I already own but cannot connect to iTunes store. Ethernet connected. Do not need to do anything with parental controls. This network has FIOS. From reading the comments, I am speculating that slower internet connections may need parental controls to turn off iTunes Store, but my two fast connections are fine regardless. Also quite clear Apple did something that disconnects/blocks Apple TV Gen 1 from their own store. I am sure its a matter or turning a switch back on once proper people realize the problem.

I have two systems on separate networks and neither required any hack. Sounds to me like Apple created an unintended communication problem between Apple TV Gen 1 and their store. Nobody is able to get content from the store, but some networks can stream fine and others need to turn of connection to the store with parental controls. Would look for commonality between those who have streaming issues and those who dont. What I can offer is my network speed are all 50 MPS or faster. That may be why I dont need to deactivate through parental controls. Nothing else about my Macs with iTunes is special - one is fast modern machine and other is slow old machine with old software. Other thing I can think of is that both my networks are wired.

Interesting. I have a 30MB connection (fast enough?) and sharing from a (rather?) old iTunes on a 10.6 Mac Mini. Everything wired.....

Well - it is still a supported product, so if the issue is something like Open SSL bug Heartbleed they would patch it.

Not sure why yours did nto work and mine did then. My unit is on a 10.6.8 Server on a mini. Mini is generation 1.1 so old, but I do have it tweaked to run off eSata drive (so very fast harddisk access on server)

Sent Feedback, thanks for that. 🙂

Factory restore did not solve the problem for me.

ATV1.2 - "parental controls - hide" - did not improve local content playback as it seems to for some others (i.e. still stuttering). Turning off wifi works for playback. Plugging in earthnet restarts all problems.

Everyone sees conspiracy, its looney. Sience and technology is what we are talking about here - I'm sure it is a bug/service issue on their side. Sadley we live in a world where disclosure can set off anything from a cyber attack, to a market short by half of Wall Street. I'm not making excuses for Apple, but they need to peddle faster and fix this issue - this is a key issue for them and iTunes.

Ugh...called apple support & was informed this is a known problem with 'old machines' atv gen1. I asked if apple was going to address the issue to which he stated his supv did not have addtl info. I asked since when was 'it' known, he stated within the past week. I point blanked asked if this was to push us towards newer atv units... He stated he is unaware of that. Great...

Had the same problem. Luckily, restarted our Apple router and the Apple TV seemed to fix the problem for us. May your for you as well.

Agree 100%

You are not alone in your way of thinking and re-evaluation loupalladino.

Same problem here. Apple TV 1 gen. Cannot connect to iTunes store. Top movies, trailers, podcasts, new music are no longer choices available to select. Apple TV 1 gen slow to respond to remote control. Will send feedback directly to Apple