apple tv does not access iTunes - 4/17/2014

It's starting to get media attention

http://www.macuser.co.uk/8925-apple-tv-1st-gen-not-working

Hello Everyone, sadly adding myself here to the list of affected users having an ATV1 with no itunes content whatsoever.

Mine is a non hacked unit and is the first time I experience something as odd and distasteful as this with an apple gadget. Some accidental cut off huh?

Hope it gets solved any time soon along with an apology from the company.

I did the same thing and unplugged mine and schizophrenic is really the best way to describe it.

Yup - me too (in NZ). 1st gen non-jailbroken on 3.0.2.

I cant see why it would be a deliberate cutoff - its not going to gain any friends and lets face it, i'm not spending money on content while its out of action. Seems much more likely to be a goof if you ask me.

Re: Media Attention

That's good.

I think the earlier post from "the german" is on the money in identifying the cause.

The ATV is continually and unsuccessfully trying to connect to the iTunes store but not liking the responses it is getting from the content provider server. That is preventing the store menu items from being displayed and compromising playback. On another thread other posts have also aired similar suspicions. Given that those content servers/mirror sites are usually hidden from public view it's unlikely there will be an open acknowledgement of the cause of this problem but there is hope of a resolution after the Easter break.

Same problem here (Germany).

I've done a factory reset. Problem still exists.

Tweeted Mac User mag and as Robert P says they have put a story up:

http://www.macuser.co.uk/8925-apple-tv-1st-gen-not-working

Pretty good considering it's bank holiday!

Retweets by all would be good please:

https://twitter.com/macusermagazine/status/457233296226017282

delete

apple TV 1. (SW 3.0.2) - same problem 4/17/2014 (Germany):

- itunes no access

- internet radio no access

- menue without itunes function/listing (search, movie, genre, tv shows...)

- lokal play (HDD) extrem slow

- menue scroll very slow

- youtube and trailer ok

restart/new configuration doesn't help

other devices and itunes are ok

Same here in Hong Kong, with an ATV 1st gen purchased in Australia, never hacked.

Symptoms are identical to other users on the thread.

"Genius" at Apple store clueless as claims he doesn't know 1st Gen because they never sold it in Hong Kong.

Apple - Do something about it !! Ther's no way I will upgrade to ATV 3 or 4 as my 8-year old NEC Plasma Screen is working fine and doesn't support HDMI but uses video components!

Another ATV 1st gen unable to connect. Never hacked.

So last night both of my ATV 1's stopped playing the Movies and TV Shows. I have restarted all connections routers, ATV's etc. I have the same problem with shared video's just as the ones synced with the ATV. The actual problem indications are the movie plays either slow or not at all. the unwatched tiles on the main screen flicker in between the ticket icon an dthe video thumbnail, even when I can play I video the audio will continue but the video staggers through skipping portions. Music can be played, Youtube can be utilized with no problems. The software is up to date and I have reset settings no luck. Additionally I have slicked one and restored it back to factory and also resynced the movies still no changes. Why now and why both has both me to believing the computer/LAN however everything here checks SAT too. Also what brings me back to the ATV's is I normally sync and shut down the computer and play what is saved on the ATV's which now cannot be done either. At this point I and very happy to still own DVDs. Anyone out there got a solution I am game.

Same thing on my ATV 1, no itunes access, unresponsive, flickering etc.

Unjailbroken and been fine until last couple of days. Based in UK.

Be nice if apple sent a reply. You telling me apple has only got tech support in Christian countries?

Same problem here in HK. Sadly I restored to factory settings before seeing this post.