"Storage almost full" message on iOS 7.1.1

Shortly after I updated my iPhone 4 (on AT&T network) to iOS 7.1.1, I started getting "storage almost full" messages popping up. When I checked the available storage under settings, I saw that it was indeed down to 0. After synching to iTunes, I saw that the "other" category of data was taking up well over half of my 8GB of storage. After some experimenting, I noticed that it seems to be related to running the music app.When I run Music, the available storage shrinks quickly and has nothing to do with the actual size of the music files (it's the "other" files that take up room).


I've completely restored the phone from backup and this hasn't helped the situation. What's going on here?

Posted on May 2, 2014 4:44 AM

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59 replies

May 5, 2014 5:21 AM in response to rambo77581

I would agree with that observation. I have created a few screen shots to document the speed the storage space disappears. In less than one hour almost three GBs "magically" were lost without any activity on the iPad. I also noticed this to happen once iTunes Match was activated, so your assumption with iCloud may be right ... Glad to hear btw, the same problem occurs without using backups, this means that the originating data on the device is not corrupt ... So, time for Apple to go and fix this, indeed!




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May 25, 2014 12:58 AM in response to KGriff

I'm experiencing the very same issue, albeit on two iPads. A similar - but far shorter! - thread is at https://discussions.apple.com/thread/6166138 and I'll link to that so we all have as much information as possible.


I've updated to 7.1.1 on iPhone and on the two iPads. All working perfectly fine unti then, although it may well be a coincidence. The iPhone is working normally with none of these symptoms, but both iPads (iPad mini and iPad 2) are affected in the same way.


I have experienced the same symptoms as you, namely the available storage will gradually diminish over an approximate 72 hour period to zero KBs available. I have verified that this is not an erroneous warning or reading, in that trying to download an app will fail, as there is not sufficient storage.


That is not to say, of course, that the device should be stating that there is no, or limited, storage available. I am using the devices normally and the total storage used is never more than 5 or 6 GBs. It is totally wrong for it to record that more storage has been used.


I too have found that switching the device on and off again resets the storage reafings, but as you too have experienced the problem then swiftly returns. I have tried restoring the device, both from my iTunes and iCloud backups, and as a new iPad for the reason that the problem could have been with corrupted data in my backup, but the problem swiftly returns.


I took the iPad mini to my local Genius Bar and they were not able to resolve it. They put me on to Apple Support who have been helpful but have not been able to identify the problem. I'm rather dismayed that the possibility of a bug in the release was not mooted by them. Having spent an inordinate amount of time on it - quite beyond what a consumer should have to do, frankly - I returned the iPad mini to the retailer under extended warranty. I am however very sceptical of this being a hardware failure, for instance some issue with the local flash storage, because of the unlikeliness of that, the fact that others including you are sadly experiencing the same issue, and also because there is a similar problem with my iPad 2.


It is helpful to note here the potential issue with iTunes match, to which I too subscribe. I sometimes stream from that (did they at some point change it so it streams rather than downloads on iOs, as with Mac OS X?) but there's no way that it would buffer GBs worth of music. Clearly however it may not be the content of the music but instead some clash between Match and storage.


It would be great if we could all identify this as a flaw or bug in 7.1.1. I can make do with power cycling my devices until it is fixed, but I think we all need Apple to acknowledge and then deal with this as appropriate. If it is not an issue with 7.1.1, then I am running out of ideas.


Best of luck with your issues; if I hear more, and when I get my device replaced or returned, I will post.

May 6, 2014 4:40 PM in response to rambo77581

I am having this issue as well on a 32 gig iPhone 4S. Started having it with the iOS 7.1.1 update as well. Hadn't made the connection with the Music app, but I haven't been running that app since Sunday and I had to restart the iPhone on Monday due to this issue. Currently showing 19.3 gigs free which sounds about right. I use iTunes Match so maybe that is part of the problem. I usually download the songs I want to hear via WiFi to help keep my bandwidth usage low.

May 6, 2014 7:27 PM in response to echo-101

After you run Music, go to settings, General, about, diagnostics & usage, diagnostics and usage data. You will see lots and lots of "iCloud synch" crashes. I suspect it is these crashes eating up the memory. I don't run Music anymore (I use Pandora or Spotify) and have no problems.


BTW - I've seen this behavior whether I'm streaming off the cloud or have downloaded onto my iPhone.


Does anyone know how to make Apple aware of this so they can fix it?

May 6, 2014 11:25 PM in response to rambo77581

I checked the Apple website if there is a way to report "bugs" but it seems that as a consumer you can only report faulty devices and make requests for getting online/onsite support primarily for usability issues, nevertheless I will keep searching and keep the forum here posted.


Further I can confirm the vast amount of "iCloud sync" crashes in the diagnostics and usage data.

May 7, 2014 6:57 AM in response to MC Turbo

Yes I have just done this and my storage is up by 2 gb on my iphone.


Do we have any idea what the music app is storing to take up storage again? I guess if you did you'd tell us to be fair, but worth asking I guess.


So I suppose if you wanted to keep the storage up you could turn off iTunes match on the phone and wait for an update...?


I'm going to the apple store tomorrow so may have some other answers.


Thanks,


P.S - I cannot belive they have removed the option to delete albums and artists. Such a ball ache now to delete music. It's a disgrace.

May 7, 2014 7:26 AM in response to david hyde2

I went to the local Apple "Genius Bar" and they had never seen this problem. They completely wiped my phone and rebuilt it from scratch. It still has the same problem. So, when you go to your store, be sure to tell them that you know of other iPhone 4 users that have this problem. Maybe they can "escalate" the problem to Apple and get a fix.


Are there any iPhone 5 users out there that have this issue? It seems that this problem is unique to the iPhone 4 platform, since I haven't seen any iPhone 5 users complaining yet. Perhaps that is why Apple hasn't released a fix yet.

May 8, 2014 5:05 AM in response to rambo77581

Sadly they offered nothing and offered a restore claiming that they have seen this before and a restore should work. Seeing as I hadn't done one I accepted as it may fix my problem for a while (though I doubt it).


I mentioned itunes match etc but he just gave the usual spiel saying it is likely to be an app of some kind and not a problem with apple.


That could be the case I guess though it is all a bit vague.


Sorry I can't offer more help.


Cheers

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"Storage almost full" message on iOS 7.1.1

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