Mail will not open
Mail will not open on my Mac OSX running lion 10.7.5. When I click the icon in applications or the dock, Mail appears in the Menu bar but nothing else happens. HELP
iMac, Mac OS X (10.7.4)
Mail will not open on my Mac OSX running lion 10.7.5. When I click the icon in applications or the dock, Mail appears in the Menu bar but nothing else happens. HELP
iMac, Mac OS X (10.7.4)
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"AddressBook" is a subfolder of "Application Support."
Sorry but I don't understand what you mean by, "Go through the setup process with one of your accounts, using the the information you noted earlier".
I mean, set up a Mail account the same way you originally did. If you followed the other instructions, Mail should prompt you to do that automatically.
I moved all the items you listed from the Folder to the Desktop, and tried to Launch Mail but nothing happened. So I returned all the folders from Desktop as you suggested.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Logged in as Guest, and tried "MAIL". Same problem.
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[45]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}')printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ s/ *:$//;x;s/\n//;/Apple|Genesy|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;} ' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/:/;END { if(NR<100)print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}')print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR==2'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' ' s/^.{52}//;s/ .+//p ' ' /Launch[AD].+\.plist$/;END{if(NR<100)print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' '/\.(framew|lproj)/d;/plist:|:.+(M.+exec|scrip)/s/:[^:]+//p' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/;END{if(NR<100)print "/System/"};' '/^\/usr\/lib\/.+dylib$/p' '/\/etc\/(auto_m|hosts[^.]|peri)/s/^\.\/[^/]+//p' ' /\/(Contents\/.+\/Contents|Frameworks)\//d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
________________________________
Thanks again for your patience, and hope this helps you.
Model Identifier: iMac12,1
System Version: Mac OS X 10.7.5 (11G63)
Kernel Version: Darwin 11.4.2
Boot Mode: Normal
64-bit Kernel and Extensions: Yes
Root access: No
USB
P'9231 Desktop Drive (LaCie)
Diagnostic reports
2014-05-14 Google Drive crash
2014-05-14 Google Drive crash
2014-05-14 Google Drive crash
2014-05-15 Google Drive crash
2014-05-15 Google Drive crash
2014-05-15 Google Drive crash
2014-05-15 Google Drive crash
2014-05-15 Google Drive crash
2014-05-15 Safari crash
2014-05-16 Google Drive crash
2014-05-16 Google Drive crash
2014-05-16 Google Drive crash
2014-05-16 Google Drive crash
kexts
org.virtualbox.kext.VBoxDrv
org.virtualbox.kext.VBoxUSB
org.virtualbox.kext.VBoxNetFlt
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com.intego.backupmanagerpro.agent
com.intego.backupassistant.agent
com.hp.messagecenter.launcher
com.google.keystone.system.agent
de.metaquark.appfresh
com.spotify.webhelper
com.adobe.ARM.UUID
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/Library/LaunchAgents/com.google.keystone.agent.plist
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/Library/LaunchAgents/com.hp.messagecenter.launcher.plist
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/Library/LaunchAgents/com.intego.backupassistant.agent.plist
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/Library/LaunchAgents/com.intego.backupmanagerpro.agent.plist
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/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
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/Library/LaunchDaemons/com.adobe.fpsaud.plist
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/Library/LaunchDaemons/com.google.keystone.daemon.plist
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/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
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/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
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Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
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Library/LaunchAgents/com.adobe.ARM.UUID.plist
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Library/LaunchAgents/com.spotify.webhelper.plist
(com.spotify.webhelper)
Library/LaunchAgents/de.metaquark.appfresh.plist
(de.metaquark.appfresh)
Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
(org.virtualbox.vboxwebsvc)
Startup items
/Library/StartupItems/Intego Backup Assistant/BackupAssistantAgent.app/Contents/Info.plist
/Library/StartupItems/Intego Backup Assistant/BackupAssistantAgent.app/Contents/MacOS/BackupAssistantAgent (for architecture ppc)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantAgent.app/Contents/MacOS/BackupAssistantAgent (for architecture i386)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantAgent.app/Contents/MacOS/BackupAssistantAgent (for architecture x86_64)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantDaemon (for architecture ppc)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantDaemon (for architecture i386)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantDaemon (for architecture x86_64)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantEngine (for architecture ppc)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantEngine (for architecture i386)
/Library/StartupItems/Intego Backup Assistant/BackupAssistantEngine (for architecture x86_64)
/Library/StartupItems/Intego Backup Assistant/IBA_Notifier.app/Contents/Info.plist
/Library/StartupItems/Intego Backup Assistant/IBA_Notifier.app/Contents/MacOS/IBA_Notifier (for architecture ppc)
/Library/StartupItems/Intego Backup Assistant/IBA_Notifier.app/Contents/MacOS/IBA_Notifier (for architecture i386)
/Library/StartupItems/Intego Backup Assistant/PowerManagerTool (for architecture x86_64)
/Library/StartupItems/Intego Backup Assistant/PowerManagerTool (for architecture i386)
/Library/StartupItems/Intego Backup Assistant/PowerManagerTool (for architecture ppc)
/Library/StartupItems/Intego Backup Assistant/uninstall.sh
/Library/StartupItems/Intego Backup Manager Pro/BackupManagerProAgent.app/Contents/Info.plist
/Library/StartupItems/Intego Backup Manager Pro/BackupManagerProAgent.app/Contents/MacOS/BackupManagerProAgent (for architecture ppc)
/Library/StartupItems/Intego Backup Manager Pro/BackupManagerProAgent.app/Contents/MacOS/BackupManagerProAgent (for architecture i386)
/Library/StartupItems/Intego Backup Manager Pro/BackupManagerProAgent.app/Contents/MacOS/BackupManagerProAgent (for architecture x86_64)
/Library/StartupItems/Intego Backup Manager Pro/BackupManagerProDaemon (for architecture ppc)
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/Library/StartupItems/Intego Backup Manager Pro/BackupManagerProDaemon (for architecture x86_64)
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/Library/StartupItems/Intego Backup Manager Pro/IBMP_Notifier.app/Contents/Info.plist
/Library/StartupItems/Intego Backup Manager Pro/IBMP_Notifier.app/Contents/MacOS/IBMP_Notifier (for architecture ppc)
/Library/StartupItems/Intego Backup Manager Pro/IBMP_Notifier.app/Contents/MacOS/IBMP_Notifier (for architecture i386)
/Library/StartupItems/Intego Backup Manager Pro/PowerManagerTool (for architecture x86_64)
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/Library/StartupItems/Intego Backup Manager Pro/uninstall.sh
/Library/StartupItems/VirtualBox/StartupParameters.plist
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Bundles
/System/Library/Extensions/UsbEthernetGadget.kext
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/Library/Extensions/VBoxNetAdp.kext
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/Library/Extensions/VBoxNetFlt.kext
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/Library/Extensions/VBoxUSB.kext
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/Library/Internet Plug-Ins/AdobePDFViewer.plugin
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Font issues: 40
Bad plists
Library/Preferences/com.solidstatenetworks.awkhost.plist
Firewall: On
Restricted files: 296
Safari extensions
Translate
AdBlock
clea.nr Videos
mySupermarket Companion
LastPass
Elapsed time (s): 142
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
Reinstalled OS X, but still MAIL will not open
I don't like to repeat myself, but this story is not making much sense. Please verify that you have taken all the following steps, and that the result was exactly the same after each one: Mail was completely unresponsive.
1. Log in as guest.
2. Log in to your account in safe mode.
3. Reinstall OS X.
I have 1. Logged in as guest
2. Logged into my account in Safe Mode
3. Reinstalled OS X.
and "MAIL" was completely unresponsive after each one.
MAIL appears in Menu Bar and the light is lit beneath the icon in the Dock, but it will not open.
Back up all data to at least two different storage devices, if you haven't already done so. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of your backups. If your Mac was upgraded from an older version of OS X, you may need the Apple ID and password you used.
When you restart the computer, the Setup Assistant will launch to take you through the initial setup process. Follow the prompt to transfer the data from one of your backups. Don't transfer the Guest account, if it was enabled on the old system.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
Mail will not open