Match process stalling out at end

I also have this problem and yep it's definitely not anything to do with file size/quality. On occasion I to will find that a file has managed to upload, perhaps 1% of the time. Most other times it will either just hang on stage 3 or give me an error -3231.

I've been in touch with UK support and I'm waiting for a call back from a senior engineer with whom I'd already spoken. Unfortunately he called in sick yesterday, which a colleague of his very nicely called to tell me. When I first spoke to him he seemed quite genuine in wanting to get to the bottom of it. It's baffling though as to why it's taking so long and to why there's no official acknowledgement of the issue.

Ric

Well if apple uk support come back with a resolution can you let us know please....I too was on the phone yesterday to UK Support (well actually Athens) who spent an hour hooked up to my PC - he insisted it was a router problem (yeh I wish) and after fiddling around with the router we are no further forward.

The problem 100% lies with Apple and not with the users....I just wish they would acknowledge that and get on and fix the bloody thing.

My iTunes Match is stuck at step 3 now since it completed step 2 after waiting about 10 days... It should start to upload the songs but as I can see in the Activity Monitor, nothing happens...

I will do yes. I don't think it's a router problem either, as I've tried with two routers and the problem is the same with both.

I have personally tried THREE routers here as well as using another internet connection at a hotel I stayed at this week. Also, I've tried it on both of my two macs.

All the same - it's not working. Really angered to be directed to so many time-wasting attempts at resolution by front-line support. I really cannot understand why a paid-for service cannot be better supported. I have no issue with occasional outages if these are admitted to - but I really do resent being told to try time consuming things that don't help.

I'm visiting my parents this weekend - different house, different part of the country, different ISP, different computer, but I have iTunes Match set up on it. Going to see if it works there, though I highly doubt it. If it fails there, then it's definitely not a user-end problem.

I think we might have more luck either emailing Tim directly or would be more likely to get noticed if this issue surfaced on some of the news sites out there. As soon as it starts to get attention it will get noticed by Apple.

Right now going through support seems to end up in silo's nobody in support appears to be talking to each other so they're not aware that this is widespread, support are probably not able to take the time to look at this discussion thread and the others on here in context otherwise we'd clearly see a different response and more action.

******** is one potential method, the other would be to spread the news to other sites out there that carry apple news, it will probably get picked up from there and spread quite quickly. That's what happened on Monday when this issue surfaced on a few other Mac news sites, very promptly apple updated the Service Status page to reflect iCloud service issues before doing something to try to fix the issue but not verifying the issue was fixed for everyone.

<Edited by Host>

Burkazoid: I already tried 4 different internet connections (University, ISP at home, ISP at my girlfriend and mobile internet network via tethering) on three different computers (mac mini, windows pc and macbook pro) - it doesn't make a difference.

I'm mailing with one of the support superiors from the apple care team cince one week and he wrote, that they're working on it already and he will email me again if there's news concerning all this iTunes Match problem... so all I can do is wait for an answer...

Just coming here to say that I have been having the exact same issue for about a week now. Match stalls at step 3, then hangs on uploading, occasionally also giving me an error message (-3231). Have tried all the known workarounds (other router, sign out, convert to AAC etc.) but they don't work. I hope this is getting fixed soon 'cause it's really getting annoying.

Totally annoying, iTunes stopped working and acted as described above about 2 weeks ago. About 3 days ago started working again. Just a few minutes ago, stopped again.

wouldn't it be nice to have some input as to the issue and when it might be fixed?

Meh!

Quick update, received an email from support now - at least they seem to have acknowledged that there's a general problem with iTunes Match....

I quote: "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."

Just had a phone call from Apple Support UK with the following instructions:-

1. Hold down ALT and turn off itunes match

2. Hold down ALT and tun off genius

3. Naviagte to itunes preferences, advanced tab and click reset cache

4. Close itunes

5. Re open itunes

6. Hold down ALT and turn on genius and wait for it to complete

7. Hold down ALT and turn on match

All very technical

Did it Work.

NO!!!!!

Really not sure what to suggest, seem to be going round in circles. Either support are not talking or reporting the issue to the right people or there's failure to acknowledge any problems higher up.

I emailed Tim Cook earlier this week, not expecting a reply however I was hopeful by pointing his office to this area of the community, that it would trigger something with the right people. I'm wondering if there is anything else we can do as it seems the only way to raise this issue to get it noticed by the right people is to have it surface on news sites and gain attention 😟

Apple Support are great as well so I can't blame them, it just appears their process for monitoring and reporting issues that may appear to be widespread is a little flawed.

Who monitors the forums - Apple??

As the email address you put in the other day for Tim Cook has since been edited! and is no longer visible. I want to email him as I think we all should. As each day that passes I am getting more and more frustrated!

Hi Steve,

While Apple may have a presence on the forums they're not massively active apart from moderating. If you want to contact Tim Cook his email can be found on other websites and with a quick search, unfortunately email addresses can't be posted on this community.

I understand your frustration, there does appear to be a lot of people on the same boat. Hopefully it'll be resolved soon. If I do happen to get a reply from the email I sent on Tuesday I'll let you know.