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Match process stalling out at end

I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days. I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end. It looks like it's just about to finish but then it never does. I have downloaded the most up-to-date version of iTunes, I have stopped and restarted the "Update iTunes Match" process numerous times. I have closed and reopened iTunes several times. I have restarted my computer and started over. Etc. Etc. and the same problem keeps occurring. Last night, I let the matching process continue overnight and it still had not finished in the morning. I am at my wit's end at this point. It's only 11 new songs that I'm trying to get iTunes to Match. Does anyone have a suggestion as to how to resolve this problem? Thanks!

iPhone 5, iOS 7.1.1

Posted on Jun 10, 2014 12:41 PM

349 replies

Jun 24, 2014 11:13 PM in response to Oversea

My iTunes Match has been not fit for purpose for over 6 weeks now. It just hangs... and hangs... and hangs...

Disgraceful service.

In that time I've managed to match or upload no more than 20 songs. It does not matter what time of the day it is, it simply does not work.

Jun 24, 2014 11:18 PM in response to Ryan Hargrove

Same to me (Germany) but even Step 1 is not working any more.

Tried it last night for nearly 10 hours...no result at all.

APPLE! We all pay Money for that Service....please fix it ASAP!

Jun 25, 2014 2:11 AM in response to Ryan Hargrove

Hello Apple,

you stretched my patience for long days, but now I opted out and deactivated iTunes Match. Please keep me informed when it makes sense to come back. Otherwise I'll have to turn to Amazon.

Thanks.

Jun 25, 2014 3:29 AM in response to richohara62

I have also given up and turned iTiunes Match off for the moment. It isn't working and it keeps duplicating playlists and overwriting play counts and last play dates. iTunes Match has never been fully reliable and the current situation is ridiculous. I can't even work out how to report issues with a service I am paying for.

Jun 25, 2014 3:59 AM in response to Ryan Hargrove

I'd just like to add my own voice to this ongoing problem. I'm in the UK and have been struggling to no avail to get a recently purchased CD uploaded to iTunes Match. Like so many others, I've been stuck at Stage 3. I've tried all sorts of things to get it sorted but unfortunately no success. All I can say is, from reading this thread, I'm glad I'm not the only one!

Jun 25, 2014 4:14 AM in response to Ryan Hargrove

If someone could provide the support email again so we can all bombard it and point to the threads in the forum, that'd be great.

iTunes Match isn't even listed in the support contact list...

darKare

Level 1

9 points

Jun 25, 2014 8:51 AM in response to Ryan Hargrove

It is working perfectly for me now, what a change!

blaine69

Level 1

4 points

Jun 25, 2014 9:16 AM in response to darKare

Exactly the same problem here in Spain!.

Thinking of migrating my whole library to Amazon Music.

Jun 25, 2014 10:30 AM in response to blaine69

Still totally broken here (U.K.) and /still/ (2 weeks since I reported it myself!) nothing on the status page.

Disgusting service.

Jun 25, 2014 12:48 PM in response to Ryan Hargrove

Maybe they're being DDoS'ed, that's why they don't acknowledge it?

lesu27

Level 1

0 points

Jun 25, 2014 1:47 PM in response to Ryan Hargrove

Same problem here in switzerland. Persits since June 8th

Jun 26, 2014 12:03 AM in response to Ryan Hargrove

June 26: Success!

After deleting all my music in itunes and countless attempts with a new media library it works as of today. I'll keep you updated. I startet today with 5 albums and 75 songs. There are no delays anymore. And the music is on my iPhone in an instant!

I hope Apple fixed that problem permanently!

Clíper

Level 1

0 points

Jun 26, 2014 12:24 AM in response to richohara62

That's all, folks!!

Jun 26, 2014 12:42 AM in response to Ryan Hargrove

It worked today in Poland! Hope it stays that way.

Jun 26, 2014 12:54 AM in response to Ryan Hargrove

Its a real pain. For a month now that iTunes Match quit its job. Do I get a 2€ refund for last month. So frustrating. Please Apple, have a look into it.

Match process stalling out at end