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Match process stalling out at end

I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days. I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end. It looks like it's just about to finish but then it never does. I have downloaded the most up-to-date version of iTunes, I have stopped and restarted the "Update iTunes Match" process numerous times. I have closed and reopened iTunes several times. I have restarted my computer and started over. Etc. Etc. and the same problem keeps occurring. Last night, I let the matching process continue overnight and it still had not finished in the morning. I am at my wit's end at this point. It's only 11 new songs that I'm trying to get iTunes to Match. Does anyone have a suggestion as to how to resolve this problem? Thanks!

iPhone 5, iOS 7.1.1

Posted on Jun 10, 2014 12:41 PM

349 replies

blaine69

Level 1

4 points

Jun 26, 2014 1:12 AM in response to Ryan Hargrove

It works! At least for me!!

Jun 26, 2014 2:42 AM in response to cynic_one

It's working again now for me in the UK. I had weeks of it being stuck on stage 3, this morning I woke to find an entire album had uploaded. Three other single tracks I've added to iTunes today have also uploaded. I still had to manually update iTunes match for a couple of them but still, a huge improvement. Fingers crossed it'll stay that way.

Jun 26, 2014 2:45 AM in response to Ryan Hargrove

crazy. now it works in Germany too. Let's wait for how long it lasts.

Jun 26, 2014 2:48 AM in response to ricmsmith

I still have to manually update my library as well when I add a song. And I just got this error message.

So I don't know if we should all be celebrating just yet.

Jun 26, 2014 4:15 AM in response to ricmsmith

I have turned iTunes Match back on and it seems to be working for me here in the UK too.

lesu27

Level 1

0 points

Jun 26, 2014 4:18 AM in response to Duskcyclist

Works again for me in Switzerland (at least at the moment).

But since a lot of people invested hours and days for solving this problem (without having any chance if the problem was on the server side), I expect apple to refund us in a certain way.

I mean, system failures can happen... System failures that last over weeks should not happen, but still can. But not informing paying customers about an obviously worldwide problem and being so cruel an show the iTunes Match-service as running on the system status page... That's just inacceptable.

Hope anyone of apple reads this....

Jun 26, 2014 4:20 AM in response to lesu27

sign

Oversea

Level 1

10 points

Jun 26, 2014 6:22 AM in response to Ryan Hargrove

Just activated iTunes Match again and it worked on first try (germany). Hope that it'll work in the future aswell...

Jun 26, 2014 7:19 AM in response to Oversea

Yup looks like its fixed for me too! Bout bloody time Apple, only been trying daily for weeks!!!!

Jun 26, 2014 9:50 AM in response to Ryan Hargrove

Aaand it's down again.

Jun 26, 2014 10:55 AM in response to cynic_one

Certainly not working for me, the same symptom as the last week or so - stuck on "uploading remaining songs and artwork".

Jun 26, 2014 10:57 AM in response to paulgibson30

****, it was working for me all day and I got everything uploaded!

Come on Apple sort it out!

Jun 26, 2014 11:38 AM in response to Ryan Hargrove

Still no joy here either.

RJTUK

Level 3

654 points

Jun 26, 2014 2:26 PM in response to Burkazoid

Afraid to say my luck ran out pretty quickly, attempted to add more songs to my library today and back to square one. Failing to upload or in some cases go past stage 2, doesn't appear to be consistent. Sometimes it will get to step 3 and stall or get stuck at step 2 despite no changes being made to my library between attempts to update match.

Jun 26, 2014 2:47 PM in response to RJTUK

Yep, mines stopped working again too. This is absolutely pathetic.

Match process stalling out at end