Match process stalling out at end

Started working for me tonight. Not looked at in last hour or so. I got a support call from Apple last night. Told the caller I didn't need any trouble shooting. Just pointed out to her that forums we're full of complaints. She admitted they were aware of a server issue and are trying to fix it.

This is really getting mysterious. It's still working here in Germany, a few moments ago I added a new album and it matched with the cloud.

But hey Apple - I strongly recommend to inform all of your loyal users and fans around the world about what's really going on, what you're going to do to fix it and please keep us all up to date with the progress you're making.

Unfortunately your current behavior is not corresponding with the values you convey.

Mine is working today in Italy. I've synched one new song, not in the store, I've downloaded on my iPhone…and, as usual, is truncated!

This is an Apple payed service….AWESOME! 😠

100% pathetic.

numerous phone calls from support UK my iTunes put in recovery mode for them to look at for over a week now, and we are into month 2 of it not working.

email to Tim Cook CEO with a reply stating they would prioritise this 10 days ago.

HA HA complete and utter waste of time and money as has worked for two full days since subscription

At least you got a reply!! :-).

... I've had regular replies from iTunes support saying it's working... no it isn't... yes it is... etc... but it's still broken.

It did briefly update most of my music, but then since then it's refused to update anything at all.

They clearly know it's broken (despite the status page reporting it's all good...) but clearly haven't a clue how to fix it.

It's been almost a month now... totally ridiculously poor service and if there was a decent alternative I'd be already there.

Was waiting for a further call on Saturday, never happened!!

Maybe the problem's not solved yet. Have to say the matching process is working every second try or in other words: When I add a new album I I force the store to be updated but the process won't come to an end. Then I cancel the update phase and start it anew - voila with success.

That's boring I feel like a beta tester. Never thought that Apple provides us banana-software that matures in the hands of the user.

I'm guessing it's working for everyone now since it's gone quite quiet in here?

Tonight was the first night I've tried in a week or two and thankfully it has matched and uploaded successfully. Still have to use "Update iTunes Match" though - missing the days when you could just "Add to iCloud".

I was wondering why it's been so quiet on here too. I can "Update iTunes Match" & that does work. But the add to iCloud is non-functional. I'm thinking we're all just hoping for a new version of iTunes that clearly says the problem is fixed? I miss the "Add to iCloud" days too.

Well the new version of iTunes (11.3) doesn't fix anything. Thought for a slight second it would remedy the situation. How foolish of me.

I got an email from iTunes Support suggesting I try a whole load of different things, including switching Genius off/on again, switching iTunes Match off/on again, creating new libraries etc.

I told them that until I hear definitve reports that the service is working again as it should do, i.e. without having to faff around with extraneous measures to enable it to work, I am just not going to use it.

Duskycyclist, iTunes 11.3 made it worse, at least for me.Match a

Before 11.3 Match has only given me grief on my two notebooks where it's enabled. only running wihtout an error message and the necessity to deactovate and reactivate after every reboot if I run iTunes "as administrator".This started happening several months ago.

Now it also hangs on my "master" PC where the main iTunes library lives, either hanging on "sendiing Information to Apple" or "Waiting for Apple to send Information" on its regular updates and it hangs there pretty much indefinitely. Pretty lousy for a service that is all but free.

Has there been ANY real fix? I just added Match today with iTunes 11.0.3.54 and it looks like I shouldn't have 😟 5 reboots later and it just crashes on Windows 8.1 at the end of Step 2 saying it has encountered a problem.

Not working for me tonight. **** it Apple, I don't want to have to spend hours trying to get this to work every time I want to add an album...

It never works lately, I think Apple's approach is (it) suck(s) it and see