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ios 7.1.2 update stopped 1/3 way in

I am updating to ios 7.1.2. It downloaded, rebooted and stuck on the Apple screen with the progress bar around 1/3 done.


I can't switch the device off by holding the power button. Don't know what to do. Please Help!!

Posted on Jun 30, 2014 10:53 AM

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113 replies

Jun 30, 2014 7:46 PM in response to Darson

Perform a hard reset as suggested by others on this thread, and you'll be fine. The device get's stuck on the second restart, which is just the normal restart of the device after the software already get's installed.


This is a quote from a poster over at MacRumors who claims to have spoken to Apple Tier II support:


I spoke with Apple Tier II Support (same issue with iPhone 5 and iPad Air) and confirmed this is a newly discovered issue. The above resolution was used to resolve my issue and all was fine, to include 7.1.2 successfully installing. They now have elevated this to developers. No negative affect on the installation other than a minor and temporary scare!


To address the person above about impatience, I waited over an hour and both the iPhone and iPad "froze" at the same stage of the second bar progression. First bar progression is the actual software update, second is the reboot phase. The second phase visually fails but is actually complete behind the scene. Don't waste your time with complete restore, as it is completely unnecessary.


I can confirm this as I too have spoken to Tier II, and Apple confirms this is a bug, but that a hard reset won't brick the device.


Cheers

Jun 30, 2014 8:58 PM in response to KennyLiu

I was able to update my iPhone 5s quickly and easily, but my iPad 3 failed during the update and cannot restore via iTunes or the hard reset as described here. itunes reports an error 2000 "cannot find device." Good luck getting any help from Apple. I think they just bricked me, and apparently there is no support for this issue. Anyone got any fresh ideas? Is it a good time to consider jail-breaking? I apparently have a useless iPad now, so I'm open to just about anything that might make it possible for me to use it again someday.

Jun 30, 2014 11:32 PM in response to modular747

It has been over an hour since my iPhone 4S is stuck at this 1/3rd level. And my power button does not work 😟


I'm currently at office. My phone is backed up to my home PC. I am wondering whether I should get the power button repaired before I go home or try to restore the phone after going home. I have been using Assistive Touch to side step the power button problem till now.

ios 7.1.2 update stopped 1/3 way in

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