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iTunes 11.3 freezing when refreshing podcasts

I downloaded iTunes 11.3 yesterday and each time I have refreshed my podcast subscriptions since then I've had to 'Force Quit' due to the application freezing. When I try the second time it's better, though still slow. Anyone else have this problem? 11.2 was fine for me.

Posted on Jul 11, 2014 8:35 AM

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Question marked as Top-ranking reply

Posted on Jul 11, 2014 8:49 AM

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

208 replies
Question marked as Top-ranking reply

Jul 11, 2014 8:49 AM in response to chrisevers

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Jul 12, 2014 12:19 AM in response to Linc Davis

Hello Linc


here's what I got from the log file:


12/07/2014 08:11:21.084 iTunes[12282]: CFNetwork SSLHandshake failed (-9806)

12/07/2014 08:11:51.906 iTunes[12282]: CFNetwork SSLHandshake failed (-9806)

12/07/2014 08:11:53.172 mdworker[12285]: ENSpotlightImporter:managedObjectModel unable to load model at URL file:///Users/cevers/Library/Containers/com.evernote.Evernote/Data/Library/Core Data/com.evernote.Evernote/.support/model.mom

12/07/2014 08:11:53.173 mdworker[12285]: ENSpotlightImporter:importFileAtPath:attributes:error: caught exception: Cannot create an NSPersistentStoreCoordinator with a nil model

12/07/2014 08:11:53.175 sandboxd[432]: ([12285]) mdworker(12285) deny file-read-xattr /Users/cevers/Library/Containers/com.evernote.Evernote/Data/Library/CoreData/co m.evernote.Evernote/.support/model.mom (import fstype:hfs fsflag:480D000 flags:240000005F diag:0 isXCode:0 uti:com.evernote.note-metadata plugin:/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter.mdimp orter - find suspect file using: sudo mdutil -t 1751167)

12/07/2014 08:11:53.181 sandboxd[432]: ([12285]) mdworker(12285) deny file-read-data /Users/cevers/Library/Containers/com.evernote.Evernote/Data/Library/CoreData/co m.evernote.Evernote/.support/model.mom (import fstype:hfs fsflag:480D000 flags:240000005F diag:0 isXCode:0 uti:com.evernote.note-metadata plugin:/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter.mdimp orter - find suspect file using: sudo mdutil -t 1751167)

12/07/2014 08:12:46.000 kernel[0]: process iTunes[12282] thread 1081511 caught burning CPU! It used more than 50% CPU (Actual recent usage: 75%) over 180 seconds. thread lifetime cpu usage 90.065699 seconds, (89.612452 user, 0.453247 system) ledger info: balance: 90005612346 credit: 90005612346 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 119065971600

12/07/2014 08:12:46.497 ReportCrash[12287]: Invoking spindump for pid=12282 thread=1081511 percent_cpu=75 duration=120 because of excessive cpu utilization

12/07/2014 08:12:48.023 spindump[12288]: Saved cpu_resource.spin report for iTunes version 11.3 (11.3) to /Library/Logs/DiagnosticReports/iTunes_2014-07-12-081248_CEs-MacBook-Pro.cpu_re source.spin

12/07/2014 08:15:38.399 NotificationCenter[227]: CGSMoveWindow: Invalid window 0x0

12/07/2014 08:16:04.898 spindump[12290]: iTunes [12282] didn't gather any samples due to audio running

12/07/2014 08:16:04.912 com.apple.launchd.peruser.502[156]: (com.apple.iTunes.29424[12282]) Exited: Terminated: 15


Does any of that make sense?

Jul 12, 2014 5:22 AM in response to chrisevers


12/07/2014 08:12:46.000 kernel[0]: process iTunes[12282] thread 1081511 caught burning CPU! It used more than 50% CPU (Actual recent usage: 75%) over 180 seconds. thread lifetime cpu usage 90.065699 seconds, (89.612452 user, 0.453247 system) ledger info: balance: 90005612346 credit: 90005612346 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 119065971600

12/07/2014 08:12:46.497 ReportCrash[12287]: Invoking spindump for pid=12282 thread=1081511 percent_cpu=75 duration=120 because of excessive cpu utilization

12/07/2014 08:12:48.023 spindump[12288]: Saved cpu_resource.spin report for iTunes version 11.3 (11.3) to /Library/Logs/DiagnosticReports/iTunes_2014-07-12-081248_CEs-MacBook-Pro.cpu_re source.spin

12/07/2014 08:15:38.399 NotificationCenter[227]: CGSMoveWindow: Invalid window 0x0

12/07/2014 08:16:04.898 spindump[12290]: iTunes [12282] didn't gather any samples due to audio running

12/07/2014 08:16:04.912 com.apple.launchd.peruser.502[156]: (com.apple.iTunes.29424[12282]) Exited: Terminated: 15



I get similar console messages, trying to do anything in the podcast tab and itunes uses 100%cpu and slows to a crawl...

Jul 12, 2014 6:23 AM in response to cmorey

Back up all data.

As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.

Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.

After testing, quit again and put the original library back where it was, replacing the test library. Post your results.

Jul 13, 2014 9:04 AM in response to Linc Davis

I am having the same problem, so I'm currently trying your suggestion, and am moving my library to the desktop. It is 253 GB big, and I have over 22,000 podcasts. I'm hoping to trim down the podcasts, but it is so slow it is currently impossible. It took me 6 hours to delete 98 podcasts, each 5 minutes long. Refreshing takes too long also.

Jul 13, 2014 9:29 AM in response to chrisevers

I have the exact same problem. If this keeps up I am going to stop updating iTunes. (e.g. A couple of updates ago everything stopped working also. While it took about an hour to perform, fortunately someone posted a fix that worked. What has happened to Apple's legendary software quality control? 😟 Extremely frustrating.)


As an attempt to fix the problem I rebooted my computer. Also uninstalled iTunes, rebooted, and re-installed iTunes. However, nothing has worked.

iTunes 11.3 freezing when refreshing podcasts

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