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I downloaded iTunes 11.3 yesterday and each time I have refreshed my podcast subscriptions since then I've had to 'Force Quit' due to the application freezing. When I try the second time it's better, though still slow. Anyone else have this problem? 11.2 was fine for me.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
I don't know if this applies but see this thread I started about v11.2: Podcast List view == Massive Memory Leak?
My Mac Pro iTunes 11.3 freezes and is unable to download any podcasts. I've force quit many times, but the same problem continues. I can't download any new podcasts. It's very frustrating.
I only know this workaround: after launching the podcast update, switch asap to another list view (i.e. "Music" or "Applications") and don't come back to "Podcast" view until the update is completed…
I know this is for mac users, but I was having a similar issue with my Win7 64. I actually uninstalled quicktime 7 and it started working again. Now, when I update my podcasts and mark as played or not played, I get a hang up for about 30 seconds and then the program works again. Good Luck!
Thanks Linc - I will try this and post the results.
Thanks William - useful info.
On my iTunes, the podcasts do download - it's just a slow business!
Thank you Tevseric - I will try this.
Thank you Renee (is nowhere).
Hello Linc
here's what I got from the log file:
12/07/2014 08:11:21.084 iTunes[12282]: CFNetwork SSLHandshake failed (-9806)
12/07/2014 08:11:51.906 iTunes[12282]: CFNetwork SSLHandshake failed (-9806)
12/07/2014 08:11:53.172 mdworker[12285]: ENSpotlightImporter:managedObjectModel unable to load model at URL file:///Users/cevers/Library/Containers/com.evernote.Evernote/Data/Library/Core Data/com.evernote.Evernote/.support/model.mom
12/07/2014 08:11:53.173 mdworker[12285]: ENSpotlightImporter:importFileAtPath:attributes:error: caught exception: Cannot create an NSPersistentStoreCoordinator with a nil model
12/07/2014 08:11:53.175 sandboxd[432]: ([12285]) mdworker(12285) deny file-read-xattr /Users/cevers/Library/Containers/com.evernote.Evernote/Data/Library/CoreData/co m.evernote.Evernote/.support/model.mom (import fstype:hfs fsflag:480D000 flags:240000005F diag:0 isXCode:0 uti:com.evernote.note-metadata plugin:/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter.mdimp orter - find suspect file using: sudo mdutil -t 1751167)
12/07/2014 08:11:53.181 sandboxd[432]: ([12285]) mdworker(12285) deny file-read-data /Users/cevers/Library/Containers/com.evernote.Evernote/Data/Library/CoreData/co m.evernote.Evernote/.support/model.mom (import fstype:hfs fsflag:480D000 flags:240000005F diag:0 isXCode:0 uti:com.evernote.note-metadata plugin:/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter.mdimp orter - find suspect file using: sudo mdutil -t 1751167)
12/07/2014 08:12:46.000 kernel[0]: process iTunes[12282] thread 1081511 caught burning CPU! It used more than 50% CPU (Actual recent usage: 75%) over 180 seconds. thread lifetime cpu usage 90.065699 seconds, (89.612452 user, 0.453247 system) ledger info: balance: 90005612346 credit: 90005612346 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 119065971600
12/07/2014 08:12:46.497 ReportCrash[12287]: Invoking spindump for pid=12282 thread=1081511 percent_cpu=75 duration=120 because of excessive cpu utilization
12/07/2014 08:12:48.023 spindump[12288]: Saved cpu_resource.spin report for iTunes version 11.3 (11.3) to /Library/Logs/DiagnosticReports/iTunes_2014-07-12-081248_CEs-MacBook-Pro.cpu_re source.spin
12/07/2014 08:15:38.399 NotificationCenter[227]: CGSMoveWindow: Invalid window 0x0
12/07/2014 08:16:04.898 spindump[12290]: iTunes [12282] didn't gather any samples due to audio running
12/07/2014 08:16:04.912 com.apple.launchd.peruser.502[156]: (com.apple.iTunes.29424[12282]) Exited: Terminated: 15
Does any of that make sense?
12/07/2014 08:12:46.000 kernel[0]: process iTunes[12282] thread 1081511 caught burning CPU! It used more than 50% CPU (Actual recent usage: 75%) over 180 seconds. thread lifetime cpu usage 90.065699 seconds, (89.612452 user, 0.453247 system) ledger info: balance: 90005612346 credit: 90005612346 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 119065971600
12/07/2014 08:12:46.497 ReportCrash[12287]: Invoking spindump for pid=12282 thread=1081511 percent_cpu=75 duration=120 because of excessive cpu utilization
12/07/2014 08:12:48.023 spindump[12288]: Saved cpu_resource.spin report for iTunes version 11.3 (11.3) to /Library/Logs/DiagnosticReports/iTunes_2014-07-12-081248_CEs-MacBook-Pro.cpu_re source.spin
12/07/2014 08:15:38.399 NotificationCenter[227]: CGSMoveWindow: Invalid window 0x0
12/07/2014 08:16:04.898 spindump[12290]: iTunes [12282] didn't gather any samples due to audio running
12/07/2014 08:16:04.912 com.apple.launchd.peruser.502[156]: (com.apple.iTunes.29424[12282]) Exited: Terminated: 15
I get similar console messages, trying to do anything in the podcast tab and itunes uses 100%cpu and slows to a crawl...
Back up all data.
As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.
Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.
After testing, quit again and put the original library back where it was, replacing the test library. Post your results.
I am having the same problem, so I'm currently trying your suggestion, and am moving my library to the desktop. It is 253 GB big, and I have over 22,000 podcasts. I'm hoping to trim down the podcasts, but it is so slow it is currently impossible. It took me 6 hours to delete 98 podcasts, each 5 minutes long. Refreshing takes too long also.
I have the exact same problem. If this keeps up I am going to stop updating iTunes. (e.g. A couple of updates ago everything stopped working also. While it took about an hour to perform, fortunately someone posted a fix that worked. What has happened to Apple's legendary software quality control? 😟 Extremely frustrating.)
As an attempt to fix the problem I rebooted my computer. Also uninstalled iTunes, rebooted, and re-installed iTunes. However, nothing has worked.
iTunes 11.3 freezing when refreshing podcasts
