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iTunes 11.3 freezing when refreshing podcasts

I downloaded iTunes 11.3 yesterday and each time I have refreshed my podcast subscriptions since then I've had to 'Force Quit' due to the application freezing. When I try the second time it's better, though still slow. Anyone else have this problem? 11.2 was fine for me.

Posted on Jul 11, 2014 8:35 AM

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Question marked as Top-ranking reply

Posted on Jul 11, 2014 8:49 AM

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

208 replies

Jul 15, 2014 1:29 PM in response to Silkefromdeu

Multiple calls can get you the one person who thinks outside the box so to speak - or is aware of additional step that has just been given to the group in a meeting -not posted yet.


Plus the more techs you talk to better chance it will go up a level to those who will try to duplicate it and work with programmers to correct the problem.


From post about not trying to update in list mode - problem may be you have very long lists and they are all trying to update at once in a huge flood of info creating a traffic jam.


You may want to look at settings to see if you can set them to not update unless you trigger it.

Jul 15, 2014 1:55 PM in response to notcloudy

thanks cloudy


yes I have a very very long list but it has previously updated without jamming and it does so now in the MyPodcast views


in the list view even updating one by itself leads to jamming/freezing/ventilator getting louder and louder until I force quit - it also does that if I try to delete or try to take any other action in list view.


as to Apple living in a kind of shangri-la-la-land I fully agree - I mean with the profits they are making all they'd have to do is assign one (1) non-illiterate native English speaker to watching the community discussions. If they don't think that worth their while - well that's how they value me as a customer.


During the glitch in September I still had my protection packet - the help desk woman treated me like celebrity and promised to pass everything on but told me it might take weeks or months to be fixed - fortunately that prediction didn't become completely true. I guess what we are seeing now is the result of their having worked at it for those predicted months.


It is all very very ridiculous ... and quite incomprehensible why Apple is keen on treating their just one person customers as plebs - something is definitely wrong with their marketing


Presenting stuff that is far from being finished seems to have been always Apple's way of doing things. Somewhere on YT there must be a very interesting book talk by Fred Vogelstein in which to wet one's appetite for his book Dogfight he tells everything that might have gone wrong when the as yet far from finished iPhone was presented by Steve Jobs.


BTW if I had switched to another help-desker on Saturday I wouldn't have gotten such a nice clean-up for free ;-) In order to do what she led me through by myself I would have had to take an evening class since I am incapable and always have been of understanding manuals. So in a way I profited but still I am not willing to tolerate their treating me like trash other than during help-desk calls.

Jul 15, 2014 2:43 PM in response to Silkefromdeu

The 'My Podcasts' view works for downloads but it is far from satisfactory in terms of managing subscriptions, deleting episodes no longer required, even getting a quick visual check on which subscriptions you have - in other the words, all the stuff it's easy to do in 'List' view. Taking notcloudy's advice I have used the feedback feature in iTunes and sent Apple my views and a link to this thread. Guess what? 11.3 doesn't even appear in the drop-down list where you select the version of iTunes you're providing feedback on. Do you think Apple has forgotten it released 11.3?

Jul 15, 2014 4:48 PM in response to Silkefromdeu

Its another clue - long list vs short list of updating podcasts.


Another clue would be the speed of your internet connection.


Here is another in general - Apple may have changed something in ITUNES on requests to how podcasts were being updated - to by people with short lists - fastest line ever - but it is working poorly when you have a very long list trying all at once.

Jul 15, 2014 11:20 PM in response to Mike Ehrman

It may be that the people having a problem have just hit the sorry your system no longer has the capability of using this software.


Not enough coprocessors,

Not enough memory,

Internet connection not fast enough


Apple developers are working on the latest and largest -same as Microsoft - so they have the top speed internet, more processors and memory than your basic user has.

Jul 16, 2014 3:45 AM in response to chrisevers

You are correct about the model, internet speed, etc. Apple screwed up. This is the second recent version of iTunes that had problems. I believe it was 11.1. It also had to do with podcasts. Apple used to be a company that made sure stuff was right before it was made available to the end user. It seems that have adopted the old Microsoft attitude which was, 'get it out quickly and we'll worry about problems later'. On the surface, it seems Apple is getting sloppy. The best way to lose a loyal customer is to put out inferior software and then not acknowledge there is a problem.

Jul 16, 2014 5:47 AM in response to chrisevers

chrisevers


you think Apple has forgotten it released 11.3?

oh no, how dare you even think something like that - it is Apple's latest supersmart move to have an update consumer-tested while blocking any consumer input - one has to kneel down in admiration to appreciate something like that.

BTW when I asked the other day "11.3 - no update of Podcasts possible" - Apple suggested I was really asking for pederasts - me thinks that is no mishap but a f... you message in very ill taste but very revealing as to what developers or monitors of this site or maybe the Allmighty himself thinks of podcast aficionados. I did an extra post on it and somebody has reported it to the Host for me - it now has been removed but for history's sake here is what I got

11.3,-,no,update,of,Pederasts,possible

and as to list view vs MyPodasts view - I vastly prefer list view - with my about 4000 active files it definitely is the tool to be preferred - but at least MyPodcasts view lets me download these BBC-files which are available only for a week

However, if you have any podcast subscriptions in automatic download all mode the program does it very randomly. Right now it downloaded for me the one from the Analyis subscription but did nothing of the kind with the 2 new ones in BBC Business which is in On-mode the same way Analysis is.

And now I get it why they don't show 11.3 on feedback they know they have released a crappy less than alpha update and decided to have it consumer tested - but keeping the consumer in the dark so they don't have to say thank you - how ingenious, how brillant, only if you are sure that your customers will forget everything once you've come up with an update or two can you knowingly inflict such pain.

We are Apple's guinea pigs ...

Jul 16, 2014 5:59 AM in response to notcloudy

that's more or less what the help desk woman told me on Saturday i.e. that the right machine for my podcast use would be a 2.500 € one instead of my humble 1000 € one and that that would fix my problem with 11.3.


her redeeming feature was her honesty - admitting that she knew next to nothing about podcast subscriptions - she was from the iTunes helpdesk and struck me as quite competent but lacking in imagination as to what a frequenter of public libraries since childhood finds worth her while on the WWW.

iTunes 11.3 freezing when refreshing podcasts

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