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I downloaded iTunes 11.3 yesterday and each time I have refreshed my podcast subscriptions since then I've had to 'Force Quit' due to the application freezing. When I try the second time it's better, though still slow. Anyone else have this problem? 11.2 was fine for me.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
The 11.3 Help text is on-line now --- or instead of using the question mark to bring up positional help I went into ITUNES help text firs - then used the question mark help to bring up ITUNES - PREFERENCES - ADVANCED - where there are buttons to clear the cache and clear messages.
Clearing the cache may take care of update problems and clearing the messages will activate messages you said not to show.
Give it a try.
beware everybody
one of the "nice" new features in MyPodcastsView is that Apple decides that you haven't listened to any episodes lately and therefore stops downloading them contrary to what you have opted for in the menu - so watch out for the exclamation mark to the right of the subscription
Apple is nanny-ing me - how nice and considerate of them
beware fans of BBC's In Our Time
even though that one is available for downloads in eternity - iTunes has decided that for its purposes the general BBC-rule of expiration after 7 days should apply, thus I have to go to the website and download the Mrs. Dalloway issue by hand. What a nuisance!!!
I selected my list for BBC in order to make all of the stopped by Apple the nanny subscriptions live again and each time I have told the system I don't want the subscription to stop - the list jumps back to A - whoever did that thing has never in his life come even remotely close to a user.
I wonder how often they'll inflict this exclamation mark nuisance on me - will I have to do that every morning now if I haven't been up to date with listening to the stuff ???
there are nutters at work at Apple.
notcloudy wrote:
The 11.3 Help text is on-line now --- or instead of using the question mark to bring up positional help I went into ITUNES help text firs - then used the question mark help to bring up ITUNES - PREFERENCES - ADVANCED - where there are buttons to clear the cache and clear messages.
Clearing the cache may take care of update problems and clearing the messages will activate messages you said not to show.
Give it a try.
Did someone else try this?
clearing caches, re-install OS X - all that I did with the help of the help desk on Saturday - it had some nice effects but made no difference whatsoever to iTunes performance.
Latest news: I tried to go through my BBC podcast subscriptions and bring them up to scratch - impossible, all kinds of crazy things happen - downloaded podcast get nothing going buttons if I try to transfer them to playlist. The topline says I have x secured episodes - but no secured episodes anywhere. It decides to stop automatic uploading on itself if I haven't listened recently and it seems to take my saying I want to continue updating as an only temporary answer
An Aldi/Medion laptop with the some technical features costs less than 400 € as compared to Apple's one thousand and for somebody who wants the comfort of a library at home at his desk it should suffice.
maybe they have a help text online, but their feedback site still doesn't know that there is an 11.3 out ther
http://www.apple.com/feedback/itunesapp.html
and as to promoting emptying cache that is just a keep the consumer busy in a way that s/he believes it is all his/her own fault
the more pain and trouble you give the consumer the bigger the release and the greatfulness if things finally start working again
somehow falling for that (as I did after September last year) must be a version of Stockholm syndrome
on the spur of the anger about the last trash update in September last year I bought an original Kindle from Amazon and realised that it gives me a lot of satisfaction, catered to my entertainment desires in a limited way but in that way perfectly. Next for various reasons and since the money laid aside for the iPad needed to be spent I bought a Kindle fire and a Kindle Paperwhite. Each in its own limited way gives me what I crave. The Fire even can play fall asleep audios which stop once it is through and doesn't start again like the iPod Shuffle insists on doing.
Right now I am working on a list of my other wishes and then I'll see what'll do - maybe I'll have to buy several gadgets but all in all it shouldn't be more expensive than another MacPro albeit not as beautiful. But I've overcome that with the Kindles, I'll overcome it at my desk also.
So yes you are right - it makes Apple lose customers.
Have found with Safari if there is a problem with a site, clearing that cache while of-line and trying again takes care of problems with site - the note on ITUNES refers to the same problem - that there may be an issue with the cache.
Would go through all preferences looking for any that are new - or were changed from your setting. Noticed Safari updates kept changing to allow all cookies from allow only the sites I go to.
Based on all the podcasts that are out there - I doubt that Apple wants to drop the connection.
German "BBC" told me that Apple doesn't listen to them if they complain, they believe I as a customer/end-user have a lot more influence
seriously ...
I don't think anyone outside Apple has any influence...
Like you, I listen to a lot of BBC podcasts, and am finding that iTunes randomly stops downloading, even when I've listened to episodes in the last week. I am going to investigate alternative software options if things don't improve.
Thanks for the suggestion - I've cleared the cache and checked Preferences but I couldn't see anything different.
How do you roll back using Time Machine? I'm pretty sure my Time Capsule would still have pre-11.3 backups. Is there a way to find out the steps involved?
I went to 7/1 then dragged out iTunes from the apps section on that date onto my desktop. You will then have to start up under or on a different OS partition or drive. I started up on my internal SSD as I use an external Pegasus R6 as my operating drive. I then went into my original boot drive, removed iTunes from the applications folder, trashed it and emptied the trash. Then I went into my user folder for that drive to my desktop folder (or where ever you placed the older iTunes application) and dragged it into my applications folder on the drive I will be using normally. With that done, I did an option reboot (choosing my normally operating drive) and booted. Then after booting, I launched iTunes, had it update and all works fine at this time as it did before. Just waiting on Apple to bring out iTunes 11.3.x before I try any 11.3 again. Kept my 11.2.2 still on my desktop in case that next iTunes is squirrelly.
My iTunes freezes (spinning ball) regardless of view.
The first problem I noticed was that several old episodes of only some of my podcasts were missing from iTunes, though they were still in the iTunes Podcast folder. I tried rebuilding the iTunes library and then I noticed the problem with iTunes freezing when updating podcasts, and in general it was very slow. Before it would freeze, it would be slow or even non-responsive when deleting podcasts or when switching between windows and views.
Still waiting for a solution.
I am having the same problem and was relieved to find so many similarly affected. i hope apple takes notice. I am trying to get by using the my podcasts view which seems better but the list view is what I always use for populating my ipods or ipad etc. It is much more convenient that way.
I may try to go back to earlier version via time machine but maybe apple may do something sooner. I wont hold my breath. Its the second time I've had an upgrade happen automatically and then regret it.
Good luck to all the agitators. I dont think I have the patience to be on the phone to apple over this as I think I know the response I'll get. Life's too short.
iTunes 11.3 freezing when refreshing podcasts
