iPhone 5 home button issue iOS 8

iPhone 5 / 64GB / AT&T, previous OS: 7.1.2


After upgrading to iOS 8, single click the home button would sporadically bring up the multitasking screen, instead of going back to the home screen. This appears to happen regardless of what app I single click the home button in.


I have since performed the following:


1) Settings / General / Reset / Reset All Settings

2) Restore using iTunes, set up as a new phone


The issue persists.


I have then downgraded back to 7.1.2. The issue no longer appears. So this does not appear to be a hardware issue.


Anyone else seeing this?


-alex

iPhone 5, iOS 8

Posted on Sep 17, 2014 8:19 PM

Reply
210 replies

Sep 19, 2014 7:28 AM in response to alex.jiang

hey guys and gals, I just called into Apple support and they do not have enough people calling in to report this. We need to get this fixed with the next update. Please call 1-800-myiPhone and report this so that cases can be created. I know it's annoying, but in the troubleshooting, we did turn on the assistive touch and did not experience any issues with that. Just possibly a fix for the interim.


To turn on assistive touch, go to settings>general>accessibility

Sep 19, 2014 8:54 AM in response to Adamg8802

This is definitely not a hardware issue as the problem does not occur on iOS 7.1.2. I have upgraded to iOS 8 where the problem occurs then downgraded to iOS 7.1.2 and the problem disappears. Anyone who calls the helpline should make this clear and file a separate bug report if possible. Also mention this on Twitter so word gets out. This really needs to be fixed in the next update! 😐

Sep 19, 2014 10:03 AM in response to frase23

frase23 wrote:


I'm a chronic force closer of apps, and this bug is driving me insane. A previously simple task is now almost freezing my phone each time.


For those with the issue, a temporary solution may be for you to enable the AssistiveTouch panel. I've been using it for years and I seldom use my hardware Home button. Hopefully, Apple with track this bug down.


AssistiveTouch floats a virtual button on-screen which can mimic all hardware buttons on the device:


Settings>General>Accessibility>AssistiveTouch: turn ON


*Note* If you power off the device using the AssistiveTouch panel (tap the on-screen AssistiveTouch button, Device>Lock Screen (tap and hold to power off)), you will NOT be able to power on the device if your Sleep/Wake (power) button *is not functioning*. You will need to connect the powered off device either to a PC's USB port or an external charger to power the device back on.

Sep 20, 2014 10:46 AM in response to alex.jiang

same here on a 4s ... started to happen repeatedly just after the upgrade to iOS8. I did a reset of all settings, no change. Did then a full restore from backup, no change either. It's getting worse and worse, i.e. more and more frequently, as said single pressing the home button acts like a double press and launches the app switcher. This is driving me nuts 🙂 An update is needed and quick ! thanks.


ps: I already started a thread about it before finding this one here home button misbehaving in iOS 8

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 5 home button issue iOS 8

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.