iPhone 5s stuck in recovery mode

Question

Level 1

3 points

iPhone 5s stuck in recovery mode

Hi

I just tried to update my iPhone 5s to IOS 8 using iTunes. During the process there was a problem and iTunes gave me an error message saying the update had failed. Now my phone is displaying 'connect to iTunes' screen with a red iTunes icon. When I plug my phone into my pc I get a warning message saying 'iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes'. I click ok and then click the recover button. iTunes then proceeds to extract the software but on completion of extraction I get an error message telling me 'The iPhone "iPhone" could not be restored. An unknown error occurred (3014).'

I have tried this several times and get exactly the same error every time. I have searched the internet for a solution and found this article...

Resolve iOS update and restore errors

I followed every step to the letter several times but get exactly the same problem when I try to use iTunes to recover my iPhone. This is really frustrating as I need to use my phone. Any help appreciated. After searching the internet regarding this issue it seems that there are many many people experiencing the exact same issue.

Many thanks

Sam

iPhone 5s, iOS 8, Updating to iOS 8

Posted on Sep 18, 2014 6:15 AM

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Answer 1

wls259

Level 1

4 points

May 24, 2017 12:10 AM in response to AlvinAquino

AlvinAquino wrote:

I am not sure if you already solved this problem, nevertheless I would like to share the solution I discovered after working on a colleague's phone for almost 10 hours. Download and install Wondershare Dr.Fone for iOS. Launch the software and it will prompt you to connect your iPhone. Automatically it will detect if your phone is in the normal mode or not. Allow it to revert your phone in the normal mode.

Credits to this webpage: http://www.mobiledic.com/ios-topics/fix-iphone-stuck-in-recovery-mode.html

I have tried several suggestions from this thread and currently, this is the only one that works on my iPhone 6 with iOS 10. I tried to use iTunes to restore the iPhone but it refuses to do that.

Thanks

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Answer 2

Jun 27, 2017 11:17 PM in response to MonkeyDr

1. Get Out of Recovery Mode Manually

Step 1. Press and hold the "Home" and "Power" button at the same time until the device shuts off completely.

Step 2. Release the "Power" button but keep holding the "Home" button for about 10 seconds.

Step 3. Release the "Home" and then press the "Power" button to restart your iOS device.

Your device should be back to normal now. You can then set up the device.

2. Get Out of Recovery Mode in iTunes

Step 1. Connect your iPhone to the computer via lightning cable.

Step 2. Then open iTunes. After iTunes detects your iPhone, you'll see the message saying that your iPhone is in recovery mode and you need to restore it. Click "OK" to restore it.

Step 3. iTunes will then begin to restore your device to factory state. You can get back the data if you have a backup.

Check more details from the guide iPhone stuck in recovery mode.

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Answer 3

Dogcow-Moof

Level 8

36,239 points

Sep 18, 2014 6:19 AM in response to MonkeyDr

Try restoring your phone from DFU mode following these instructions:

https://discussions.apple.com/thread/5308530?answerId=22977905022#22977905022&tstart=0#22977905

If that fails, your phone may have a hardware issue and you will need to take it to a servicer like your Apple Store's Genius Bar.

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Answer 4

MonkeyDr Author

Level 1

3 points

Sep 18, 2014 6:27 AM in response to Dogcow-Moof

Thank you for your response. Unfortunately the advice you suggested is already outlined in my post and does not work.

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Answer 5

Dogcow-Moof

Level 8

36,239 points

Sep 18, 2014 6:29 AM in response to MonkeyDr

Is there any possibility you can just wait a bit?

It looks like that error typically means iTunes cannot communicate with the update server, which usually means Apple's servers are overloaded.

If you can't, you might want to make an appointment at your local Apple Store and see if they have better luck.

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Answer 6

MonkeyDr Author

Level 1

3 points

Sep 18, 2014 6:31 AM in response to Dogcow-Moof

Thank you for your response. Unfortunately the advice you suggested does not work. I get an error message

'The iPhone "iPhone" could not be restored. An unknown error occurred (3014)'

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Answer 7

MonkeyDr Author

Level 1

3 points

Sep 18, 2014 6:36 AM in response to MonkeyDr

I'm just wondering if there is a way to factory reset the iPhone or to restore it to an earlier backup? I don't see why it needs to connect to the store in order to do either of these things?

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Answer 8

MaryL42

Level 1

12 points

Sep 18, 2014 9:12 AM in response to MonkeyDr

I have same issue.

I unplugged and replugged the phone into my lap top a couple times, then executed a search for forums like this one.

Tried booting up iTunes again just now and got out of the error loop and into iTunes iPhone Recovery Mode dialogue.

Check for Updates is greyed out; only option is to restore.

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Answer 9

MaryL42

Level 1

12 points

Sep 18, 2014 9:13 AM in response to MaryL42

Its telling me it will revert to factory settings. Looks like I'll have to take steps to recover contacts & such as well.

What a drag.

Has anyone else gone thru this process?

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Answer 10

lllaass

Level 10

210,417 points

Sep 18, 2014 9:23 AM in response to MaryL42

What process?

If you Contacts and other stuff ar in iCloud then just use the same iCloud ID as yo used before.\If yo go to icloud.com on an a computer browser you can see what contacts and other stuff are there.

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Answer 11

MaryL42

Level 1

12 points

Sep 18, 2014 12:52 PM in response to MaryL42

Ok, so FWIW, and anyone who drops in on this string later....

I went ahead and followed the steps as directed, and found myself at a dead end when my phone was not recognized by iTunes.

Found a solution here:

iOS: Device not recognized in iTunes for OS X

From there it worked, but was a pain in the neck.

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Answer 12

MonkeyDr Author

Level 1

3 points

Sep 18, 2014 3:20 PM in response to MonkeyDr

Thankyou for all of your responses. I finally managed to sort my problem out. I tried many things that I found from searching the internet to no avail. I am using a pc which has a dual boot with an old Windows xp OS (I had tried 3 different pcs with win7 to no avail). I booted into xp and tried from there. Initially I had no luck but after clearing all of the temp files and doing a clean install of iTunes, restarting the ipod & apple mobile device services several times I got iTunes to see the phone. I did a restore from there and the iPhone booted up. It had updated the os to IOS 8 too. I then rebooted my pc into win7 and installed a backup from my iPhone I did before trying to install IOS 8 in the first place. Now it is all working fine. I have no idea how or why this worked but it did!

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Answer 13

zonl

Level 1

14 points

Sep 19, 2014 1:32 AM in response to MonkeyDr

Don't worry! All you need is ReiBoot. It is a free iPhone reboot software program which allows you to enter and exit from Recovery Mode instantly, easier than learning 3-4 steps manually with iTunes to do so.

REIBOOT Step 1: connnect your iphone 5s to PC/Mac. Step 2: Click Exit Recovery Mode Button

then you can easily get out the ios 8 update cause stuck in red itunes logo recovery mode.

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Answer 14

jayjungg

Level 1

0 points

Sep 24, 2014 6:09 AM in response to MonkeyDr

I couldn't use my phone for days and this worked. It's literally the last resort though because if you don't have your stuff backed up on your iTunes or iCloud, you're going to lose it all.

http://soarinjy.wordpress.com/2014/09/24/the-last-resort-for-the-ios-8-fiasco/

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Answer 15

djkrave

Level 1

0 points

Sep 30, 2014 9:56 AM in response to zonl

Tried this however unfortunetly it didn't work...still don't want to do a complete restore. Apple should provide some sort of fix 8.0.3 to knock it out of recovery mode. I have no working phone and cannot even buy a new one since there is no stock...

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