iPhone 5s stuck in recovery mode

Question

Level 1

3 points

iPhone 5s stuck in recovery mode

Hi

I just tried to update my iPhone 5s to IOS 8 using iTunes. During the process there was a problem and iTunes gave me an error message saying the update had failed. Now my phone is displaying 'connect to iTunes' screen with a red iTunes icon. When I plug my phone into my pc I get a warning message saying 'iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes'. I click ok and then click the recover button. iTunes then proceeds to extract the software but on completion of extraction I get an error message telling me 'The iPhone "iPhone" could not be restored. An unknown error occurred (3014).'

I have tried this several times and get exactly the same error every time. I have searched the internet for a solution and found this article...

Resolve iOS update and restore errors

I followed every step to the letter several times but get exactly the same problem when I try to use iTunes to recover my iPhone. This is really frustrating as I need to use my phone. Any help appreciated. After searching the internet regarding this issue it seems that there are many many people experiencing the exact same issue.

Many thanks

Sam

iPhone 5s, iOS 8, Updating to iOS 8

Posted on Sep 18, 2014 6:15 AM

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Answer 1

MaryL42

Level 1

12 points

Sep 18, 2014 9:12 AM in response to MonkeyDr

I have same issue.

I unplugged and replugged the phone into my lap top a couple times, then executed a search for forums like this one.

Tried booting up iTunes again just now and got out of the error loop and into iTunes iPhone Recovery Mode dialogue.

Check for Updates is greyed out; only option is to restore.

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Answer 2

MaryL42

Level 1

12 points

Sep 18, 2014 12:52 PM in response to MaryL42

Ok, so FWIW, and anyone who drops in on this string later....

I went ahead and followed the steps as directed, and found myself at a dead end when my phone was not recognized by iTunes.

Found a solution here:

iOS: Device not recognized in iTunes for OS X

From there it worked, but was a pain in the neck.

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Answer 3

lllaass

Level 10

210,513 points

Sep 30, 2014 10:02 AM in response to djkrave

Id one of these programs will not kick the iPod out of recovery ode then yo will have to restore via iTunes

For PC

RecBoot: Easy Way to Put iPhone into Recovery Mode

or

http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/

If necessary:

Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot

and

RecBoot tip

RecBoot may have problems on 64X windows, then try:

Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click

For MAC or PC

The Firmware Umbrella - TinyUmbrella

Installs blootware on PC too

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Answer 4

lllaass

Level 10

210,513 points

Oct 9, 2014 8:39 AM in response to davecherry327

If you successfully restored (went through all steps without error) to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.

Make an appointment at the Genius Bar of an Apple store..

Apple Retail Store - Genius Bar

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Answer 5

devinpot

Level 1

4 points

Jul 4, 2016 7:05 PM in response to MonkeyDr

Get help with iOS update and restore errors - Apple Support This cannot help?

Have you used the Tiny Umbrella or the FonePaw iPhone Recovery? The former is a professional recovery tool, you can use it to fix your iPhone in most cases. Another is a data recovery, but someone use it to get out of the stuck in the recovery mode. You could have a try about these. How to fix iPhone stuck in the recovery mode.

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Answer 6

MonkeyDr Author

Level 1

3 points

Sep 18, 2014 6:31 AM in response to Dogcow-Moof

Thank you for your response. Unfortunately the advice you suggested does not work. I get an error message

'The iPhone "iPhone" could not be restored. An unknown error occurred (3014)'

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Answer 7

MonkeyDr Author

Level 1

3 points

Sep 18, 2014 6:36 AM in response to MonkeyDr

I'm just wondering if there is a way to factory reset the iPhone or to restore it to an earlier backup? I don't see why it needs to connect to the store in order to do either of these things?

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Answer 8

Dogcow-Moof

Level 8

36,827 points

Sep 18, 2014 6:19 AM in response to MonkeyDr

Try restoring your phone from DFU mode following these instructions:

https://discussions.apple.com/thread/5308530?answerId=22977905022#22977905022&tstart=0#22977905

If that fails, your phone may have a hardware issue and you will need to take it to a servicer like your Apple Store's Genius Bar.

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Answer 9

Dogcow-Moof

Level 8

36,827 points

Sep 18, 2014 6:29 AM in response to MonkeyDr

Is there any possibility you can just wait a bit?

It looks like that error typically means iTunes cannot communicate with the update server, which usually means Apple's servers are overloaded.

If you can't, you might want to make an appointment at your local Apple Store and see if they have better luck.

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Answer 10

lllaass

Level 10

210,513 points

Sep 18, 2014 9:23 AM in response to MaryL42

What process?

If you Contacts and other stuff ar in iCloud then just use the same iCloud ID as yo used before.\If yo go to icloud.com on an a computer browser you can see what contacts and other stuff are there.

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Answer 11

MonkeyDr Author

Level 1

3 points

Sep 18, 2014 3:20 PM in response to MonkeyDr

Thankyou for all of your responses. I finally managed to sort my problem out. I tried many things that I found from searching the internet to no avail. I am using a pc which has a dual boot with an old Windows xp OS (I had tried 3 different pcs with win7 to no avail). I booted into xp and tried from there. Initially I had no luck but after clearing all of the temp files and doing a clean install of iTunes, restarting the ipod & apple mobile device services several times I got iTunes to see the phone. I did a restore from there and the iPhone booted up. It had updated the os to IOS 8 too. I then rebooted my pc into win7 and installed a backup from my iPhone I did before trying to install IOS 8 in the first place. Now it is all working fine. I have no idea how or why this worked but it did!

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Answer 12

zonl

Level 1

14 points

Sep 19, 2014 1:32 AM in response to MonkeyDr

Don't worry! All you need is ReiBoot. It is a free iPhone reboot software program which allows you to enter and exit from Recovery Mode instantly, easier than learning 3-4 steps manually with iTunes to do so.

REIBOOT Step 1: connnect your iphone 5s to PC/Mac. Step 2: Click Exit Recovery Mode Button

then you can easily get out the ios 8 update cause stuck in red itunes logo recovery mode.

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Answer 13

jayjungg

Level 1

0 points

Sep 24, 2014 6:09 AM in response to MonkeyDr

I couldn't use my phone for days and this worked. It's literally the last resort though because if you don't have your stuff backed up on your iTunes or iCloud, you're going to lose it all.

http://soarinjy.wordpress.com/2014/09/24/the-last-resort-for-the-ios-8-fiasco/

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Answer 14

djkrave

Level 1

0 points

Sep 30, 2014 9:56 AM in response to zonl

Tried this however unfortunetly it didn't work...still don't want to do a complete restore. Apple should provide some sort of fix 8.0.3 to knock it out of recovery mode. I have no working phone and cannot even buy a new one since there is no stock...

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Answer 15

Oct 9, 2014 7:39 AM in response to MonkeyDr

I have had the same problem and took mine to the genius bar. they had it back to factory settings, so when I got home I tried to restore to have all my contacts because I need them, but it went back to the red iTunes logo. If you have figured out how to fix yours I would much appreciate a reply

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