Family Sharing error in iPhone app store

Update...I now notice:

Going to: App Store>Updates>Purchases:

1) The message “This iTunes account is set up to use family sharing with a different iCloud account other than <her iCloud ID>...” Is now showing up on my iPhone and can no longer see any of my purchases or hers.

2) The same message above is now showing on my iPad mini (it didn’t before). But, I can still see both hers and my purchases on my iPad mini.

3) The message "This iTunes account is set up to use family sharing with a different iCloud account other than <my iCloud ID>…” still showing on her iPhone and she still can’t see her or my purchases.

iTunes Family Sharing still works fine.

Note: If I Go to Settings>iTunes & App Store then log out of my Apple ID, then go to App Store>Updates>Purchases and log into my Apple ID from there, My purchases show up (not hers). I then toggle between Updates and Purchases and the message pops up and unable to see any purchases, again. Same thing happens when I do it to her phone except her purchases show up (not mine).

I emailed this update to Apple...waiting for a reply.

Thanks for all the information! Turning the parent/guardian thing off then back on had worked for me, but now that isn't even doing anything. Quite frustrating :-/

this is what get when I try and set my kids app/itunes store settings to use my purchasing AppleID under their own devices. (which is how I had it setup prior to ios8) Now since they have their own AppleID/iTunesID listed under their icloud settings the errors are displayed in iTunes.

Another update:

Apple Contacted me via email that the engineers fixed my problem. Then they read my email of the above issue (message was now appearing on my iphone and my iPad). they wanted me to call them as soon as possible because they wanted to put the accounts back into troubleshooting mode. I called, left a message and email...now waiting for a return call. In the meantime, this is what I did:

HIGHLY RECOMMEND NOT DOING THIS if you are not sure if your accounts might get locked out of Family Sharing for 364 days. I was daring and did it because I knew they just reset my accounts.

1)I stopped and restarted Family Sharing with me again as the Organizer.

2) Was able to add my wife back in again.

3) Message no longer appears on my iPad mini.

4) Message still appears on my wife's iPhone and on my iPhone.

...some progress. Still waiting for a call back.

Got the Call from Apple. Our accounts are now in Troubleshooting mode and the issue is now in the hands of the engineers again. Waiting for a call or email.

Hace exactly the same issue as described by JohnnyG76

in my case it's my daughter who Already is on parental mode and was using my iTunes account directly pre IOS8 - which may be the common theme to our issue.

Very annoying teething problem. Hope Apple engineers find a way to fix.

Keep us posted please on how you fare with the engineers.

M

I'm having the same issue too and it is only on my iPhone.

On my ipad everything works fine, I can choose between he purchase from my wife and my daughter.

But on my Phone I get the error message. And the message show me the account name from my daughter.

Hope there will be a solution soon.

I was able to fix the issue. We have shared one Apple ID for the longest time. When we finally created individual accounts, something was left on the phones (in my opinion) triggering the message to be prompted in the App Store (which probably puzzled the Apple Engineers since they do not have direct access to our phones) When I restored the phones before, I restored it from backup. What I did this time was go to Settings>General>Reset>Erase All Content and Settings. This of course erased everything on the phones. Then, I set them up as new Phones (not from backup), established the individual Apple IDs/iClouds on each phone (since our accounts were already set up with Family Sharing, Family Sharing was automatically set up). I then checked the App Store and was able to see both of our purchases with no message. All other Family Sharing features worked fine, too. Problem with this solution was that I had to manually download/sync all Apps, music, movies, ringtones, etc. and manually redo all settings on both phones. If you decide to do this, I recommend syncing everything to iTunes, just in case.

Note: Still waiting on Apple if there is another solution. Last I heard from them is when they wanted a screenshot of the message since they have not seen it.

This worked for me also. Thank you.

Hi Richell_2000,

funny. :-)

Regardless of your contribution, I decided to reset my iPhone also.

And now have the same solution. I set the iphone up as a new iphone and left the backup untouched.

But I would prefer that there is another solution, which I did not reset the iphone.

I have this issue. The error message is showing up on my new iPhone 6. I am the organiser and am being told my iTunes account is set up to use family sharing with a different iCloud account than my 4 year old son's? But I'm the organiser!

Painful as I cannot access any of my purchase history.

Update: I emailed Apple the solution I provided above and requested to take my accounts out of troubleshooting mode if the engineers did not need anything else from me. I then received a call from them. They have decided to take my accounts out of troubleshooting mode since this issue was fixed for me, however, they took the input I provided and are still researching as to what is causing the problem and are looking for a better solution. Apple Tier II said that this case/issue is huge, a lot of people are affected by this and will notify me if there are any updates. If I get any, I will post.

Many thanks for taling thuis effort - highly appreciated. My daughter really wasn't in for a full reset, as having to re-input the iTunes password for Every. Single. Download is quite annoying even for me. One Apple resolves this swiftly as "it just works" clearly did not apply here. M

I have the exact same problem with my family. They are all getting the message "This iTunes account is set up to use Family Sharing with a different iCloud account than etc. etc." That's not the case though as they are setup in my family and I have turned on to share my purchases with them (as the organizer).

Clearly, this whole shared purchases and Family Sharing is not working.