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IOS 8 won't sync music with itunes

After updating to IOS 8 on my Iphone 5, all of my music was removed. I tried resyncing it with Itunes - however once completed no new music has gone across.

Anyone know how to fix this??

iPhone 5, iOS 8

Posted on Sep 18, 2014 7:19 PM

Reply
576 replies

Jan 31, 2015 8:27 PM in response to MegaBigRoad

i only have 1 iTunes account. @MegaBigRoad


so in 6 hours i have found....
- wipe all tunes
- wipe itunes media folders

- create your new playlists on the phone not in itunes

- you can drag tracks from your iTunes library into these phone generated playlists

- you CAN drag tracks from you computer or external HD, if after you do that hit the sync button on the bottom right of iTunes after you have added the tracks.


been a couple hours and i haven't lost any playlists yet.

unintuitive at best...but it works.


hows that for 6 hours of work dude. @mlb32704


and yes...great community. helpful. occasionally a little back handed...mlb. but as good as a community can be, that won't stop bugs from being introduced, or features from changing only until after the mistake is made. there needs to be some focus testing pre release. a good idea to have some consumers stress test things first. as good as apple is....they aren't flawless. don't get me wrong i LOVE apple. but they aren't midas.

Jan 31, 2015 8:24 PM in response to traddcliff

Lucky for you a lot of the dialogue and work has been done already, so it shouldn't take you as long as maybe some of the early arrivals to this discussion to resolve your issues. But you either put the time in to read and take action, or start thinking about a Droid. I personally spent many many hours, way too many hours, in order to get this resolved. It's a complex set of issues, everyone has a slightly different story, but the experience of music not syncing correctly is the same. Read the posts. Take the appropriate actions that meet you needs. And be prepared to put in something more than 6 hours to fix them. No one is going to fix them for you, including Apple. Good luck!

Jan 31, 2015 8:42 PM in response to traddcliff

Sorry to hear that you are under the weather. you've got a good game plan. My one word of caution would be -- if you haven't reviewed your iTunes library with a fine tooth comb for any and all possible errors before you sync to any iOS device, then you might be wasting your six hours invested. I have personally found the issue to be directly related to the integrity of my iTunes library, particularly after the big iOS8 update that came with the release of the iPhone 6. No effect on syncing before that point, nothing but problems after, until I fixed any error messages for any and all library files. By doing that, and setting up devices as new versus restoring from backups, that solved these issues for me. Yes, it took me months, but I'm glad I put the time in, I'm proud of my efforts, a lot of great people in this forum helped me, and I'm trying to return the favor. Bottom line is whatever works for you, in the least amount of time needed, I wish you well and don't count on Apole to either own up to, understand it, or help you fix it. They won't. Again, good luck and welcome to the forum.

Jan 31, 2015 10:53 PM in response to mlb32704

I've been in the forum pretty much since it started. just never had reason to post. i think way back i had an issue with logic. apple is generally solid. hence no need to get in here. but this is just rude.


the plan....FAILED. i plugged back in to add some more tunes a couple hours later. ALL GONE.


im kinda done with this.


guess ill pull out the old iPod until this gets fixed. this is a pretty bad bug and really should require all this futzing about just to add music to your phone.
8.1.3 = junk


looking forward to 8.x.x


additional note: noticing while tracks are being loaded onto the phone...the playlists all blink and graphically behave weirdly. something is wrong with the software.

Jan 31, 2015 11:12 PM in response to traddcliff

POSSIBLE CAUSE?: maybe someone can verify this.

i have all my music on external drives. 1 main, 2 backup drives. [all drives have the same name and drive letters]
i have two iTunes. [players not accounts] one one my home machine MAC, one on my work machine PC. my PC is more up to date than my MAC. and i have not update my music library files the .itl and .xml on my MAC.


so i wonder, is it possible with the latest update, if i try to add tunes to my phone from my external hard drive that were formatted and filed into the library on my PC, but i try to add them to my phone from my MAC form the same external hard drive, that iTunes now thinks those tracks are in the library but can't locate them, in turn corrupting the track and playlists?


this used to not be a problem before, but perhaps with a new archiving architecture that may not work? purely speculation. but i can't think of why this would start

Feb 1, 2015 12:38 AM in response to mlb32704

There definitely is a bug with playlists that is effecting iTunes sync.


when I launch iTunes, if iTunes has the playlist window open, you can see the playlist data flicker on and off. number of tracks and time. This did not happen prior to 8.1.3. And is 100% reproducable. Hard close iTunes and open it again. Playlists flicker, leading me to believe the data is unstable.


i will upload a video tonight, more likely tomorrow.


Rev 8.1.3 is broken

Feb 2, 2015 8:26 PM in response to traddcliff

im not able to replicate what i see in your video !

on mine everything is ( seens to be so far ) rock solid.


i Will experiment with manual music management tomorrow and let u know how it goes.

just as a recap...on your phone, have you tried to go to settings/general / usage / storage-manage storage and delete all songs ! (song lists and data can be corrupt and this will get rid of the corrupt liberary and lists )

then in iTunes on pc i suggest making sure all songs are in ACC format !

When u resync a new data sheet is created and hopefully it will be free if errors!


it worked for me and i have had no problems since.. Been quite a few weeks and couple updates and adding new songs, deleting some , resyncs..

rock solid !

Feb 2, 2015 9:21 PM in response to AG007

i think my issue is two mirrored libraries sharing one drive on two different machines.

but one library has new files and was a rev back.


all my files got wiped from my phone when i tried putting a track that was in one library but not the other, dragging it directly from my HD. so according to the library that was missing files, when i tried adding tunes from my HD while connected to the out of date library....the phone must have though i was bringing in files from the one that was up to date, causing some kind of bug, wiping out my playlists.


i don't know if what i wrote made sense. but i did notice that when i added a tune that was in the complete library to the incomplete library, then to the phone. it was okay. but that was not an issue before. i used to be able to drag tunes in from anywhere before.


so, though i have a work around, i think they have introduced a bug.

Feb 2, 2015 9:47 PM in response to traddcliff

You might be right about the introduction of new bugs. But the old bugs are all still there too.


In my case songs only sync if I disable AAC conversion. The exact same playlists sync perfectly, no errors at all, when this option is disabled. One would think if the files had problems they would not sync at all, but this is not true.


For me the experience boils down to dreadful quality control and customer care. It's trivial to reproduce most of these bugs and I have personally submitted feedback to apple.com/feedback, but nobody in the iTunes or iOS development team seems to care. There's no acknowledgment, no troubleshooting options, we stricken customers are being ignored.


My requests for the development team are:


• fix iTunes AAC transcoding

• fix syncing so it either completes, or specifies the exact problem without hanging indefinitely

• make errors easier to fix. Give me a simple way to remove the source of problems. The current method of vaguely suggesting some kind of problem exists, often hours into a sync, is poor.


Up your game Apple. This just isn't good enough.


<Edited by Host>

Mar 7, 2015 5:13 PM in response to lallo69

I have the same problem for few months, I finally find a simple way to solve this problem.


1. pls just uncheck the sync photo option in iTune, then you will get all songs sync back to your iPhone

2. however, if you wish to sync photo again, this problem will be happened again

3. so every time after you sync photo, you must uncheck this function in order for iTune to sync songs


Hope Apple will fix this bug in the next release of iTune asap and everyone could solve this problem too..

IOS 8 won't sync music with itunes

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