Syncing Apps to iPhone 6 / 6 Plus Stuck

Just to add to the misery: same problems for both me and my daughter. Nothing we have tried really works. This is on 128GB phones, originally working from iOS 8 backups of iPhone 5.

In my case, my phone had been more or less working fine until Sunday, when I noticed that the phone had never synced all of the music I had asked for. So I tried again. The storage indicator would change between showing essentially nothing for music to showing about 80GB for music (which would have been correct). My phone had, in fact, almost nothing for music. So I tried restoring. And then I ran into the same problems as so many others here.

I've tried restoring my phone multiple times, in one case from scratch. At some point in the process, it just gets stuck, either with apps or music or photos, but something.

I wonder if these additional issues are related to the underlying symptom of bad syncing:

- Some app icons showing up generically (until you run the app)

- Disk drive (e.g., camera pictures mounted drive) showing up with extra files listed which error when you attempt to access them.

I did finally bull through it, and the iPhone 6 works now with no issues. All of my old data is synced too. And I had about 70 apps, a lot of music, photos, and email. What I did was the following. (If I didn't follow this exact sequence, then iTunes crashed. When it did that I restored from my backup, and then had to follow the below.) (I didn't uncheck wifi syncing or limit the items to restore - I'd tried that earlier and it didn't work).

Syncing directly in iTunes in a MacBook Pro:

Watch until it hung up for at least a minute.

Click the x next to the syncing message in the top window of iTunes.

Click the eject arrow next to the iPhone in the list in iTunes.

The message would appear that the iPhone is syncing.

Manually unplug the iPhone from the computer.

The message would say that the iPhone can't be found.

Quit iTunes.

Wait a minute.

Restart iTunes.

Plug in the iPhone again.

The sync would continue automatically.

I had to do this four times.

I'm in same boat as so many out there are. I've tried everyones tricks to no avail. PLEASE Apple! Get on this ASAP.

Actually iTunes Match is off by default on a new 6. Mine is off and restores still won't work

I had this problem too on Friday with an iPhone6. I had both iCloud and computer backups of my iPhone 5. When the syncing process got stuck after transferring around 3 or 4 apps, I disconnected and wiped the iPhone 6 clean (probably not necessary). I then unplugged the tethered phone and used the option to restore from the backup on the cloud. That worked perfectly. No other steps were necessary. I don't know a work around other than using a WiFi restore.

I was able to get my 79.15GB music library to sync one time by pushing through like many have here and following a lot of the suggested steps on this thread. However, after thinking I was done, the issue I am having now is some music is gone and now shows about 40GB under the "other" category when plugged into my iMac. When trying to re-sync music onto my iPhone 6 (128GB) it tells me there isn't enough room. The only way to clear that space, since it is not recognizing it on the phone, was to restore it to factory setting. I am currently operating on the phone as if I didn't have a machine to sync it to, so I have downloaded all my apps from the app store. However, will give it another go when I get home.

Question: Is anyone else having the same issue as me? Have been able to sync all the content you wanted, but after being done and plugging the phone back to your home base it shows the content under the "others" category.

Thanks.

This sounds like the same problem I'm having. I have about 45 GB of music. I finally thought I had it all loaded but there are still some songs missing and 28GB of space going to "Other". I also have a 128 GB iPhone 6.

i ha

Redmoskito wrote:

music is gone and now shows about 40GB under the "other" category when plugged into my iMac. When trying to re-sync music onto my iPhone 6 (128GB) it tells me there isn't enough room.

I had the same issue on one of my many restores trying to get everything to work. i had to erase to factory and then it was able to recover the space. nothing else worked. I had that issue when i changed playlists that were syncing to the phone. deleted one - but the delete didn't work, then tried to add the another, but the old music was shown as other...

this is a big issue of iphone 6 / plus and the ios8, we have 14 days to return it, don't worry about it

I just ordered a 6 Plus and in preparation for it I got my AT&T iPhone 5 64GB unlocked today and getting it's battery replaced through the replacement program (trying to maximize the resale value of the 5). After I restored from backup I had synching problems and followed your solutions. First I tried Solution 1 and it was working but was going to take a long time. I stopped it and went to Solution 2 and it worked perfectly and finished synching in no time. I suspect I'll have to do this again after I get the battery replaced and now I know how to avoid the pitfall and frustration.

Thanks!

So here is the final steps I took to finally get the 79.15GB (15,389 songs) that is my music library to sink.

1. I had to restore phone to factory setting after multiple attempts to sync my music library only to think it was complete, but find 40GB of something under the category of "other".
2. I did not restore my iPhone from a back up, I did it as a new phone.
3. Once I finished restoring and before I plugged it in to sync, I downloaded all the apps I use to the phone itself from the app store. So my plan was not to sync apps via iTunes on my iMac. I only was going to sync music and movies and that is only because I has a ton of CDs converted to MP3s before I started buying everything through iTunes.
4. Since I have a large library typically I check covert songs to 128kbps AAC, however this time around I did not do that.
5. Once I plugged in the iPhone for the first time to my iMac, using the cable provided with the iPhone, I told iTunes to only sync music and movies. I checked all the playlist and movies I wanted on the phone. I did not do entire library. Also, my intent was to check everything I wanted to do it one big swoop and not return for second.
6. I then hit sync and it worked.

A few things to note. I never interrupted the sync. I allowed for the iMac to think however it long it needed in what ever step it was. I didn't get inpatient this time around. I also did not check sync via WiFi (which I regret). I regret this because now I don't intend to plug into the iMac for fear that it will put some content back under the category of "other" as it has in the past. Restoring and uploading and do it again has been a 3 day process that I don't wan to do again. I intend to use the phone like it had no home base and only download straight to the phone from the music / app store. Anything I purchase on my computer or phone will be available via the cloud to download onto my other devices. This is where I stand now, the hope is that the next iOS or iTunes update will fix whatever error is creating all this loop jumping.

I had the same problem!! I was initially trying to do a 'restore from backup' to my new iPhone 6, and then the sync, however the sync kept hanging while syncing apps. I finally got this to work:

1. In iTunes 'Restore iPhone'

2. Then sync the apps, music, photos, etc.

3. Then restore from backup (your old phone) and this brings in all of your settings.

This finally worked for me!

I am so grateful for your post which highlights the same problem I am having with hanging synching.

After purchasing an iPhone 6Plus yesterday I have spent all morning trying to get the wretched new phone to restore the backup I had made of my iPhone 4S and it fails whatever I do when trying to backup from my iMac.

I have tried to restore my apps from the iTunes Store but of course all the logins have vanished and my desktop on the iPhone 6 is still littered with blackend out icons. What a mess - can't beleive Apple have reelased such a 'prestigious' phone without the basic restoring of apps working.

Wonder what is ahppening to avoid us all travelling (some long distances) back to an Apple store for a refund.

The hang on sync can be avoided by updating all purchased apps before beginning the sync of a new iPhone 6. With the current demand on Apple servers, updating your existing apps can take a couple of hours. After the purchased apps have been updated, the sync process will load quickly without the hang experienced by many when apps are loading to the new phone from a previous iPhone generation backup.