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Syncing Apps to iPhone 6 / 6 Plus Stuck

I just got an iPhone 6 Plus this morning on launch day. I backed up my iPhone 5S and then hooked my 6 Plus in and restored from backup. After it was done restoring from backup and starting syncing all my apps, pictures, etc., to my 6 Plus, it gets stuck on the part where its syncing apps. It hangs after the first app or 2 leaving you hopelessly stuck at "Copying 1/102 Apps". I have tried simply canceling the sync by clicking the X under devices in iTunes. Unfortunately, this will pop up a window under iTunes that says something to the effect of "Completing Sync" and there it hangs endlessly, forcing you to force quit out of iTunes and try again. But even after trying again, it will still get stuck after 2 or 3 apps.


Is anyone else having this issue? Found a fix to this? Please let me know.

iPhone 6 Plus, iOS 8, Current phone

Posted on Sep 19, 2014 2:19 PM

Reply
163 replies

Sep 23, 2014 8:13 AM in response to tonibear817

I was having the same problem that many of the people posting in this thread appear to have been having. I had backed-up my iPhone 5 in iTunes, connected my new iPhone 6, selected to "Restore from prior backup", used my 5 backup, and, during the copying over of the applications to my 6, the process would seem to hang. I tried leaving it for several hours, but, no, it was indeed hung. Disconnecting and reconnecting the cable would start the process over again, but was a REALLY SUCKY solution.


I did not have any luck with (or without) the WiFi sync - it made no difference. Similarly, using the cable that came with the 6 versus using other cables versus going through a USB hub versus plugging in directly to the computer - none of those made any difference either.


In my desperation, I used CleanMyMac2 to uninstall iTunes and install a whole new copy from the .dmg downloaded from Apple. Still no difference. I also tried various restarts (of the computer and the phone), restores to factory settings (of the phone), etc. None of that worked either.


So here is what finally worked for me - simplifying the restore by unselecting items in my old 5 before backing it up again.


Just so we're all on the same page. I'm assuming that you own some older iPhone that you were using, and now you have bought a new iPhone 6. If you did what Apple instructed you to do, you backed up your old phone, went and bought the new 6, connected it to the computer, and are now trying to restore the old phone's backup onto the new 6. The 6 may be active with your cell phone carrier, and your old phone may be deactivated from your cell phone carrier, but I don't think that matters at all for the steps below.


Step 1 - update your old phone to iOS8. Others in the thread have mentioned this, and I agree. The fact that your phone is no longer active with your cellular service does not matter.


Step 2 - OPTIONAL - This step just simplifies things further, but I am not certain it is necessary. Go back to your old phone and log out of iCloud and iTunes. Logging out of iCloud may delete some data on your phone, so if you don't want to do this step, I'm not certain it is necessary. I list it simply because it's what I did.


Step 2 - Sync your old phone again with the computer.


Step 3 - As part of that synchronization, deselect the syncing of photos (that was the key for me), movies, music, podcasts, basically anything that you can re-enable syncing on later and not lose anything.


Step 4 - Disconnect your old phone and turn it completely off.


Step 5 - Connect your new 6. If it is not already reset to factory settings, and if it is practical for you to do so, I would suggest doing that. I did it by using the "Restore iPhone…" option through iTunes.


Step 6 - When presented with the option, in iTunes, to set up your new 6 as a new device or to restore from a prior backup, choose restore from a prior backup and select the backup you just made of your old phone. With photos, music, movies, podcasts, etc. syncing turned off on your old phone, when restoring from that backup, those will also be off on your new 6. Which means, the only thing that should be copying over are the applications. For me, this proceeded smoothly at this point and did not hang. If you are still experiencing hangs, try going back to step three and deselect more items. If that still doesn't work, then you are experiencing a different problem than I was experiencing.


Step 7 - Once everything completes, you can go back in and reenable the syncing of of all the things you deselected at step three. I would suggest selecting only one, then syncing your new 6 and letting all of that copy over, then selecting another one, then syncing, etc.


Step 8 - If you did step 2, then make sure to log back into iCloud and iTunes on your new 6.


Once you are done with all of those steps, your new 6 should be set up.



DETAILED EXPLANATION


From what I can tell, my problem at least appeared to be that iTunes was trying to do too many things at once. In particular, for me, it was the photos that were messing everything up.


Which brings me to my next point - has anybody checked the size of their Caches folder? The one in the Library folder in your Home directory? My Caches folder had ballooned from approximately 1 GB to over 9 GB! Using Finder to look at the files and folders in the Caches folder, I couldn't find anything that was taking up that much space. However, using Terminal, I found a folder (apparently invisible) called something like "Clear on Restart" (or something like that*). And it was CHOCK FULL of iTunesPhotoSync .mthmb files. Like thousands of them - all with different numbers after the "iTunesPhotoSync" part of their name. About 8 GBs worth.


*the folder is now gone and I can't find the exact name anywhere - if someone does find it and could post the exact name, that might help people who use the exact name as a keyword search to find this thread.


Anyway, I deleted my entire Caches folder after I did the above steps and got my 6 set up properly. While I don't necessarily recommend that you delete your entire Caches folder, those with experience in Terminal might consider a targeted rm -R directed to that folder that I described above (but whose name I can't exactly remember, sorry).


Hope that helps someone.

Sep 23, 2014 9:09 AM in response to tonibear817

At last (after nearly a whole day) I am nearly there.

I followed the suggestion to update the apps via the Aps Store - slow but it worked for some apps but left patches of apps/folders still not synchronised and of course no login details etc.


Next I followed the suggestion to synch by WiFi - but to do this I had to still connect the iPhone to a lightning connector in order for iTunes to 'see' the phone and then with 'synch over wifi' ticked unplug the lightning connector - on doing this mercifully the iPhone continued to synch.


I could then see what was probably the main problem - the synch that was then taking place was synching to the phone all the photos in the Photo tab which was over 7,000 as the photo synch button was checked to sunch everything in iPhoto.


Once the synching of the photos had taken place I went back to the apps tab in iTunes and had to again click the Synch button - then miraculously the apps started to synch and continued to do so without freezing.


So for those who have not yet gone through this awful awful introduction to the new iPhone my suggestion would be to first on the old phone you are restoring from make sure all the photos are not synched. It is very easy then once the iPhone 6 has all its applications to add the photos by checking the photo synch button.


Why have Apple put us through this awful experinece. Very poor.

Sep 23, 2014 9:15 AM in response to Longviewfilms

I updated all apps prior to the synch and still had the problem.

According to an Apple support tech I spoke with yesterday, some apps are not compatible yet with iOS 8 and those are causing the hanging of the installation of apps from a backup (in my case a 5s backup to a 6). (Btw, he was surprised to hear that an iTunes restore via cable to a Mac would hang. Jeez)

I think this is a HUGE oversize on Apple's part. Obviously customers are going to have apps from developers that are slow to update apps. The backup restoration software should have addressed this problem. Something like a prompt: "This app is not compatible, proceed with restore?"

Sep 23, 2014 9:25 AM in response to Vladie

Excellent instruction, based on my experience.

And this is a ridiculous procedure for most customers to comprehend.

Apple really dropped the ball on this, but it appears that Apple isn't aware of our problems.

I spoke with Tech Support yesterday and the the rep was surprised to hear that customers were having a problem with iTunes cabled restores from the backup of their old phone to a 6.

Sep 23, 2014 11:58 AM in response to tonibear817

This just started happening to me with an iPhone 5 -- right after the OS X 10.9.5 update. I'm using

all the latest software, as of Sept. 23, 2014:


iPhone 5 with iOS 8

OS X 10.9.5

iTunes 11.4, 64 bit


So this seem like a software issue, not an iPhone 6 issue. Using the USB cable, iTunes successfully did the initial restore/reboot and then seems to synch one app and hang. Switching to WiFi sync, force-quitting iTunes, disconnecting the cable, and restarting iTunes does seem to get the process going.

Sep 23, 2014 11:41 PM in response to tonibear817

I'm having the exact same problem with my 6P. What I did was I deleted ALL of the Apps in my iTunes. Then sync'd my phone. I then manually downloaded each app from the app store. As long as there are NO apps in the apps library in iTunes it will sync fine. It doesn't matter if they're on the phone. Just don't transfer them to your iTunes.


The only bad part is I have apps that are no longer available in the App store that I use. I cannot get those onto my phone till there's a fix for this problem.

Sep 24, 2014 6:20 AM in response to tonibear817

I'm having same problem as well, but with slightly different scenario. I have an iPhone 5 with os7. The passcode got messed up yesterday and I had to wipe the phone clean and restore to my last backup. When I went to restore, iTunes automatically upgraded software to os8. Everything was going smoothly until iTunes went to backup the apps. At that point the backup frooze. All my apps were up-to-date, and I have the latest versions of iTunes (11.4) and computer os software (10.9.5). I repeated the restore and backup process a number of times with no luck. I even let the update process run through the night. No luck.


The phone works. Everything else is updated, but the apps.


Since I have an iPhone 5, this problem can't be a hardware problem. It must be with the os8 software.


I'm looking for a way to safely downgrade to os7. If anyone knows of a safe and secure way to do this, please let me know. Or, if anyone knows of a solution to the app update freeze problem, I'l love to hear it.

Sep 24, 2014 4:46 PM in response to Redmoskito

I received a call from am Apple Senior Technical representative a few hours ago as a follow up to my case with them on this subject. He wanted details of the process I used from the discovery of the problem to the "fix" for me. They are trying to isolate the problem since people are still buying the iPhone and they want a permanent fix so this does not keep coming up at random times.


So the issue has occurred to enough people to get Apple's attention and action.


Jay

Sep 24, 2014 6:50 PM in response to Jay Kappmeier

Apple needs to address quickly. I'm stuck in the mud with this update. I updated all apps before installing ios8 but still have the issue. I've tried every fix proposed to no avail. Not being able to update and losing data and looping in an app sync failure that crashes itunes every time is a serious problem. We are not alone. The board is full of threads about it.

Sep 26, 2014 6:18 AM in response to tonibear817

I have a 1 day old iPhone 6 128GB. Was so excited to take it out of the box & restore it to a current backup of my iPhone 5. I have had the same problem as the rest of you. Randomly sticks on a different app every time.


  • I never have sync via Wi-Fi enabled, so I kept that disabled in this case
  • I tried updating all the apps from the AppStore over WiFi, not using iTunes, and that gets me a bit further.
  • Some of my apps that had data, that data is lost - so I have to set the app up all over again, which is NOT the experience I wanted or expected, having upgraded from an iPhone to an iPhone 4. The iPhone 4 to iPhone 4S, then to an iPhone 5 - I never had that problem. Even when Apple replaced my phones & I restored from backup,

    I never had that problem, it was always as if I had the same phone, just a new form-factor that was faster & shinier 🙂


I'm currently on the phone with Apple Support who tells me this is the first time she's heard of someone calling in with this issue! 😟 I pointed her to this thread. She's very helpful and nice, but I'm very surprised that I'm the first one to call in with this issue & that their support team was not made aware of it globally by now.


We have checked the Sync over Wi-Fi option & unplugged my phone from my MBP. I've also unchecked "Sync Photos from iPhoto". I will update my post with results. I've been at this for a full day already.


Loxx

Syncing Apps to iPhone 6 / 6 Plus Stuck

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