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I just got the iphone 6 today and my camera's are not working. All I see is a black screen and I can not take a picture. Is anyone else having this issue? Does anyone know how to fix this problem?
iPhone 6, iOS 8
Update: Went to Apple Store and they just replaced phone after some testing.
Mine started working randomly
We had this problem, but found caused by using an iCloud backup from an iPhone3GS.
Solution = set it up as a new phone and use iCloud sync not backup.
Similar problem with my 6. Camera will work for a few seconds then go blurry and freeze if it comes up at all. Sometimes it's just a black screen. Seems to freeze quicker when you try to adjust the camera or change from pic to vid to slo mo etc.. You guys think we will get an update or should I just head to the Apple Store??
I contacted customer support and have a new iphone6plus shipped. I tried multiple times restoring as new,backup and iCloud backup, nothing worked.
Ok, I had the issue black screen preview but could still take a picture.
Just got off Apple support chat here's what we did:
Try to initiate Facetime call, front camera is working, hit the camera flip and sure enough, rear camera was working.
That told her it was a software issue.
Solution:
Force quit all apps, power off phone. Wait 10 seconds and reboot phone. Camera preview is now working again.
Hope that helps others!
After spending quite awhile talking to apple iphone support today they had me try a couple things.: resetting the phone holding the power and home button at the same time for a few seconds, and restoring the phone as a new phone via itunes. They then determined my phone has a hardware problem and are shipping me a new phone free of charge. However, they refuse to reimburse me for my screen protector since I did not buy it from apple. Seems to me that most similar issues are most likely hardware problems. The number for iphone support is (800) 694-7466 if any of you need it.
Hi. I'm a tech journalist, and I've been investigating several problems with the iPhone 6 camera. Would any of you be up to talking with me?
You can reach me at scaptain@tomsguide.com Also, keep your eyes out for an article about the camera on Tom's Guide tomorrow.
Thanks much.
I got my iphone6 Saturday. My cameras will all open and even snap a picture but It doesn't actually save the picture ANYWHERE. It will not save a screenshot and it will not allow me to save a photo anyone sends me as well. I spend hours on the phone with support and tons of resets and no luck. Closest Apple store in an hour but thinking I may be headed that way Friday
I have the same issue.
I got my iPhone 6 on 9/19 and restored the phone from iCloud back up. The camera does take photos but it doesn't save the picture, and not even a screenshot. I spent hours with tech on phone and have an open case with Apple tech. Still waiting for the tech to call back for the solution.
Hi,
Is the camera on your replacement working fine? Did you setup your phone as new phone or Restore from back up? thanks
Also got my new IPhone 6 on Tuesday, but the Camera and also the Light are broken out of the box, called Apple Care and got a cash back to my credit card and ordered an replacement, but thats not apple care i know. Maybe i get a new IP6 by the end of the next week. That *****
Hi bnote180, Elephant62, PennStateJoe and dangomango. Were you able to get your phone cameras working? Did Apple replace the phones or did the iOS 8.0.2 help?
I'm really curious what's causing this.
Cheers, Sean
Does the new one work?
Does the new one work?
iphone 6 camera not working
