iphone 6 camera not working

• My problem is that my iPhone was working fine before updating for the new software and after was freezing, camera wasn’t working and a lot of problems.
• Basically my phone is out of apple warranty but i guess is their problem with their new updates, they damaged my camera and they should repair the damaged device.
• Right ?

I had this same issue with an iPhone6 when I restored from my 4s backup that was running ios5. I found the issue didn't happen if until I restored from the backup. Apple support was friendly, but not super helpful other than to suggest trying to backup to iCloud instead of iTunes. I ended up fixing it myself by restoring from backup and then *immediately* stopping the first sync before it got a chance to sync over photos from iPhoto. I then unchecked the sync photos options and re-sync'd and the issue was gone. This is clearly a bug and I've reported this back to the senior advisor I spoke to in the hopes he at least gets the word out or better yet takes it to engineering so they can work on a fix. Sadly I wouldn't hold my breath on either so I'm posting here in the hopes it will help someone else in the future.

Tried these steps exactly, for my iPhone 6+, and it did not work. All that happened is that I lost my customization settings and have to start over on all that. However, I can tell Apple I did this and it did not help, when I call them. I won't bother to update my preferences until a fix is effected, since it wastes so much time to do it over and over.

I hope you found success, though I did not.

Here's my experience of these problems - with solution -> A new handset!

My Iphone 6 64gb was working fine for 3 months then the Camera App and any other Camera using Apps e.g. Instagram started freezing. In the Camera App sometimes the screen would be completely black... other times i'd get the preview image but with purple and pink banding down the image.

The problem seemed to be with the rear-view camera only, however the glitch would crash the whole app so couldn't switch to the selfie cam either.

I spoke to Apple support online through chat. They said back everything up and then reset the iphone by erasing 'all content and settings' and then in the set-up wizard once reset select 'set-up as new iphone' and then check the camera App. I did and had the same problem. So this ruled out a software issue.

Quite annoyed by this stage that i'd got a defective handset, I rocked up to an Apple Store without a Genuis Bar appointment and they were very accomodating and helpful. They saw me straight away and squeezed me in for camera replacement. After one hour I got the phone back, tested it outside and the problem still occured! I went back in and they said - well in that case it must be the mother board or the graphics card and gave me a new handset.

So Just luck of the draw I guess! Couldn't fault the customer service though (apart from not doing thorough testing in the workshop to see a new camera hadnt fixed it!).

Hello, I had a problem with my iPhone 6 plus camera, it freezes when switching between modes and sometimes it shows a black screen... I noticed that disabling the 60FPS in camera settings fixed the problem, to those experiencing those issues I guess that this is a software bug, you can disable 60FPS until an update comes out... hope this helps to some.

AiBob

Hi, I have the same issue after updating to iOS 8.1.3 and restoring from iCloud.

Tried such steps from Apple support, maybe this will be useful for somebody:

1. Make sure your iTunes is updated to the latest version. If it is not, please download and install iTunes from here: www.itunes.com. To find the version of iTunes you are running:

-On a PC please drop down the Help menu at the top of iTunes and choose: About iTunes.

-On a Mac please drop down the iTunes menu and choose: About iTunes

Text will start scrolling. At the beginning of that text will be the version number. The current version is 12, however 10.7 will work. The minimum version required for iOS 8 is 10.7. Don't forget, if you are using iTunes 12 on a Windows system, to be able to follow this guide affectively, please do the following: in iTunes choose View>Show Sidebar.

2. Transfer Purchases - Use article: iTunes Store: Transferring purchases from your iOS device or iPod to a computer: http://support.apple.com/kb/HT1848

3. Import Photos - Use article: iOS: Importing personal photos and videos from iOS devices to your computer: http://support.apple.com/kb/HT4083

4. Back Up - Use article: iOS: How to Back Up: http://support.apple.com/kb/HT1766

5. Turn off Find My Device from Settings > iCloud.

6. Restore your OS - See article titled iTunes: Restoring iOS Software:http://support.apple.com/kb/HT1414

7. Stop here and test your device before adding your content back on. Note: You will have to go through the device 'Setup Assistant' first. If the device still is not reacting as it should then please contact us back and let us know.

8. Restore your content - See section titled "How to restore from backup" in article iOS: How to Back up: http://support.apple.com/kb/HT1766

9. Sync your device as normal. This will bring back all of your applications, music and the photos you choose. For more information about syncing, please see article iOS: How to Transfer or Sync Content to your Computer (and from your computer) :http://support.apple.com/kb/HT1296

That didn't help much and I have those intermittent camera app failures. I was recommended to get help in Apple store, but don't have an opportunity to do this due to staying in country without Apple stores at the moment.

As others, I didn't have such issue before firmware update and restore, so I still assume that this is a software fault. Will wait for the next update and if that will not help will try to change my device in some Apple store...

Has anyone found a solution for the camera focusing issues.Since I updated last week I can't focus my front facing camera. Called Apple today and they aren't aware of any issue relating to this problem. I've done all the restore reset options and still not fix.They suggested I send it away to get repaired. I'm positive it's a software issue not hardware issue> Can anyone help? Just changed back from being a Samaung Galaxy Fan so disappointing

I got the iphone 6 in 2015 Jan, and my camera is not working. All I see is black and I can't take a picture. After I reboot iphone 6, the camera is still not working. I update IOS 8.2, and it is no used that iphone 6 camera is still not working. I think it is not software problem!!! So disappoint and angry!!!! I hope apple costumer service could help me!

i bought an iphone 6 and it has some problem with camera while changing from photo to video to slowmotion to time lapse some times the screen is getting black or blur image. wat to do? help me

my iphone 6 plus 64G got the same problem. first it went well with the camera then days after upgraded to ios 8.2, the rear camera began to flicker while focusing, then stuck in a blurred picture. and that's the good situation.

later on, most of the time when i try to open the camera app, it's stuck in blackout. only a balck screen.

i tried both factory reset and downgrade to stock ios 8.1.3, not working.

so i guess its not a software issue.

ppl say that might be the ois hardware problem, anyone got a clue?

i just switched from google nexus to apple in hope of a better quality, sadly, apple ***** all the way...

This seriously JUST happened to me. I've had my iPhone 6 for 3 months now, with absolutely no camera problems. Updated to iOS 8.2 a few days ago and have taken at least 30 pictures since then. Then tonight I used snapchat and then it randomly turned to a black screen. Now when I open the camera app and attempt to take a picture, it immediately kills the app. No picture is showing up for FaceTime, either. I made an appointment at the Genius Bar for tomorrow, and I'm thinking I'll just have to replace it. So frustrating.

Happy update!

First, I made a backup of my phone. Then I did settings>general>reset>reset all settings. It then deleted my background, touch ID, passwords, notifications, etc., but the camera still did not work.

Then I decided to wipe the whole iPhone using settings>general>reset>erase all settings and content and then set it up from new to the backup I had just created. After an hour of loading all my info back on the phone, NOW THE CAMERA WORKS. YAY. All my apps haven't yet been downloaded, but it was worth it. It also saves me a trip to the apple store! Hopefully this helps someone!

doesnt work for me

and now my front camera blackout too

but as i mentioned, they sometimes do work well than most of the time.

do apple products have such poor quality, or is it so since Jobs passed away😕

Yeah... another update.

Today it was working for about 12 hours and then went out again. I called Apple and she told me to reset it again as a new iPhone and not from a backup to determine whether it's a software or a hardware issue. I did, and then it was still an issue. So I guess it's a hardware issue! I then set it up from my original backup. Hopefully I'll be able to get it replaced in a couple of days.

Today eve replaced the phone with new one but the same problem is existing highly disappointed with apple