You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6: Apparent backlight uniformity issue

My new Verizon iPhone 6 64GB exhibits a darker region on the top 1/8th of the display. It is most evident when displaying a white background. It is difficult to tell whether it's a chromaticity issue (AMLCD issue), a luminance uniformity problem (backlight), or something else all together.


Anyone else notice this effect on their new phone?

iPhone 6, iOS 8, Verizon 64GB

Posted on Sep 20, 2014 6:25 AM

Reply
259 replies

Oct 22, 2014 2:25 PM in response to rabidroy

I have done some research and this is an obvious issue. This has been a **** issue since the 4. I have no idea why it affects some and not all. Anyways, this is really starting to frustrate me but I think I will hold on to this phone for another couple of weeks and then call apple back to have the device replaced. is I just had to return an Apple Iphone Leather case because it had a clear QC issue.


As an customer -- I dont care if your products have issues on release. I get that being an early adopter that we may see issues with new devices always massed produced and obviously rushed. What I do care about is the fact that there is no response from Apple. Most of you who went to stores who were denied because some one did not see an issue is a problem. At this point, had I realized how much of hassle this was going to be I would of returned this device within the 14 day period.

Oct 22, 2014 3:59 PM in response to LudwigJ

Ok I believe I see the issue. The top of these screens arent adhered to the underside of the iphone faceplate properly. If you place your phone on a table top like a desk with a chair and back up a bit. Look slightly left of the darkest blotch you will see a very small section that is very bright. This very bright section is between my two dark blotches. This is a light leak issue. The backlight is concentrated in this small area but actually should be more spread behind the screen to light up the dark blotches to the same white point of the rest of the screen.


Just a note -- I was doing a DFU restore when I noticed this. Its very apparent on the white screen with the black apple and the 'hola' screen.

Oct 23, 2014 9:01 PM in response to Brown1428

I Also have noticed darker areas around the corners or edges of my iPhone 6. I went to the Apple Store and they brought out a replacement, but it had a dark area too so they brought out another one. This one is better but I still notice darker area but it's now in the opposite corner. I'm well past my return policy and not real sure what to do. I guess I can try to swap for another one if it continues to bother me. I never noticed it on my 4s or 5 so frustrating especially combined with the Bluetooth issues I had before 8.1. Come on Apple! you have to make a higher quality product or else your market share will dwindle.

Oct 30, 2014 7:39 AM in response to Brown1428

I am an user from China and my iPhone 6 has the same problem. Moreover, what I have seen in the Apple Store in Shanghai was that almost all the iPhones that put on the table in the store have this problem more or less. So it is hard to get a perfect one via replacement within a short period, until Apple finds out the reason of the problem and makes the next batch of products better in next year.

Oct 30, 2014 12:32 PM in response to RockieX

After 10 iPhone replacements till date I have given up returned for full refund and I am back to using my iphone5 again. It is such a disgrace. Tried all sorts of serial numbers C39, C37, F78, F2N all lack display quality control. I believe that it has nothing to do with the serial numbers. It is related to batches manufactured during September , October

Oct 30, 2014 8:12 PM in response to gam3r

Yeah, news said that the OEMs of iPhone6 and iPhone6 Plus are different. So this can explain why the backlight problem is mostly found on iPhone6 while seldom happens on Plus. I have given up my 14 days free return policy too and keeps using my current one. And I intend to go into the way of repairing and replace my iPhone next year when lots of new buyers' feedback of new batch of products is good.

Oct 31, 2014 6:09 AM in response to nomipk3

I have not seen an improvement over time.


I actually swapped out my first iPhone 6 because of dark spot top right part of screen. Then the next one that genius bar brought out had an even darker spot that they saw and then brought out another one which looked better, but I still notice the shading after a couple of weeks and will end up swapping it out again eventually.


Still not happy with the display quality overall since so many have an uneven display.

iPhone 6: Apparent backlight uniformity issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.