iPhone 6: Apparent backlight uniformity issue

My new Verizon iPhone 6 64GB exhibits a darker region on the top 1/8th of the display. It is most evident when displaying a white background. It is difficult to tell whether it's a chromaticity issue (AMLCD issue), a luminance uniformity problem (backlight), or something else all together.


Anyone else notice this effect on their new phone?

iPhone 6, iOS 8, Verizon 64GB

Posted on Sep 20, 2014 6:25 AM

Reply
259 replies

Oct 31, 2014 6:09 AM in response to nomipk3

I have not seen an improvement over time.


I actually swapped out my first iPhone 6 because of dark spot top right part of screen. Then the next one that genius bar brought out had an even darker spot that they saw and then brought out another one which looked better, but I still notice the shading after a couple of weeks and will end up swapping it out again eventually.


Still not happy with the display quality overall since so many have an uneven display.

Oct 31, 2014 2:53 PM in response to gam3r

10 iphones! wow, I could never put up with that. I just got my 2nd iPhone 6, this time in space grey. Of course, it has the same backlight issue in the top right corner as my previous one. What really ****** me off was when I went to the apple store yesterday the genius did a full recovery to fix the display, obviously that didn't work. Then he shows me his personal phone which has the same exact issue as ours but claims he doesnt see anything wrong with it.


Maybe some people cant see a shift in color or maybe we just have high levels of OCD

Oct 31, 2014 2:58 PM in response to Linkon1lio

uuntil now every single genius person outright said they don't see any problem. They are trained to not admit the problem. I don't think this thread is about bunch of OCD people trying to complain about the display. Problem (dark shadow and yellow shade regions)exists it is a fact. Sooner or later they have to sort this out. I had every iPhone since launch and none of them have these problems. I've been quite happy using my old 5 again as it has uniform backlight without any problems

Nov 2, 2014 2:21 AM in response to nannou9

I bought my iPhone 6 in Italy and I have the same yellow/dark area in the upper right corner. The rest of the display is ok.

Not a heavy effect, but it is visibile (to be honest, not everyone can see it without telling him "hey, look that darker area!".. it depends on how perfectionist you are). Maybe it is better to wait some weeks or months and see if the problem is resolved in production line.

Reading these pages, it seems that replacing the phone right now brings just to headache, and it is extremely likely to get a phone with the same or worst problem. Considering that in Italy is still very hard to find iPhone 6 in Apple Stores (sold out!), it's not even said that I can have a replacement unit.

Nov 2, 2014 7:02 AM in response to Linkon1lio

So I'm on my 3rd iPhone 6 Plus now. To recap:


#1 Dark patch at the top of the screen (weird wavy lines). Also has yellow stain at the top left and dark shadow around the edge of the screen. The rest of the screen was a lovely cool Blue crisp white. Looked great.


#2 Bright white spot at the top of the screen noticable on the Hello setup screen. So blatant I didn't even bother setting the phone up.


#3 No dark patch at the top of the screen or edges. The phone spent the first 48 hours getting really hot with a pegged CPU but seems to have calmed down now. The whites on the screen are a little more yellow and there is a minor tint across the bottom of the screen. You do have to look for it and it sometimes catches my eye when scrolling down text.



Is it the perfect phone? No but the screen is decent and as long as the heating issue doesn't return I think I'm going to keep it. It's very disappointing that the experience of purchasing and using an iPhone is so negative. My father has a white 6+ and it's really uniform so they do exist. I don't think its unreasonable to expect a screen with a uniform backlight and colour tint.


Isn't that why we pay a premium for Apple products?

Nov 3, 2014 5:17 AM in response to RockieX

So I've just gotten my iPhone 6 64gb space grey. Serial number C39, still have similar issue although less prominent.


What's more shocking is that today, I've decided to peel off the plastic protective sleeve to install my screen protector, to my surprise, there was a tiny speck of dust trapped underneath the glass! How ridiculous. Wondering whether if I should get a replacement.

Nov 3, 2014 11:24 AM in response to junkifan

I got my Iphone 6 a few days ago. I have got the same dark area issuse at the right top of the screen, around battery status. This really upset me and washed away all the pleasure I would take from using iphone. The dark area reveals itself especially on white background. I decided to replace my phone once I realized the dark area. However, I read here on this forum many people having the same issue with me, and I changed my mind and keep it as long as it doesnt get worse. I am a teacher, so I had the opportunity to compare my iphone with my students' iphones. It's only me that has such a problem. I think I am really unlucky.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6: Apparent backlight uniformity issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.