iPhone 6 "Restoring from iCloud Backup" forever

Hi folks,


My iPhone 6 spent many hours retrieving my apps when I first set it up; in fact the next morning I had to coax it along by tapping on a few of the not-yet-downloaded apps in order to get them to fully download. But I think they're all here now, and all my data seems to have arrived as well. (This was all via WiFi, not through a cable to iTunes.)


BUT


The iPhone continues to say "Restoring from iCloud Backup." It's been two days so far. This morning I plugged the phone into and used iTunes to trigger an iCloud backup. (No backups had occurred with this phone yet, and I feared they never would be since the phone thinks it's in restore mode.)


Even after my backup was complete, the phone STILL says "Restoring from iCloud Backup."


Help?

Posted on Sep 21, 2014 10:33 AM

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Posted on Nov 4, 2017 7:44 AM

This fixed it!!! I had to undo a few additional things:


I went under settings and looked at all the programs that were backing up to iCloud and unchecked all the ones i never used:


-Keynote

-Pages

-Numbers

-Game Center

-Garageband

-any other app that was an apple default App

I opened each of the apps, and then made sure to deselect the backup to icloud. As soon as I did this, my phone completed the iCloud restore that had been going on for three weeks!

189 replies

Jul 4, 2015 12:05 PM in response to Yefchak

Dear Yefchak,


The problem may be that your phone is not authorized. Go to your iTunes settings- account - manage devices and authorize it there. Usually this happens because your music hasn't finished loading and it can't because you haven't authorized your phone. If you go into your music app you may find that some of it is not loaded yet. If you click the cloud download button it will tell you that your phone is not yet associated with that apple id. If you choose to associate it (authorize) it will be locked to that id for 90 days. Do this and it will immediately solve your problem.


Hope this helps!

Jul 7, 2015 8:06 PM in response to Yefchak

After waiting 3 days, my iPhone was still restoring, so I gave up and restarted. Only then did the phone re-prompt me for other people's Apple IDs, for various songs they'd given me. When it prompted me originally, I'd chosen Cancel, but this time I erased their Apple IDs and put in my Apple ID and password each time. Once I did that, it completed the restore almost right away.

Obviously the restore process ought to re-prompt you if it's stalled waiting for something like that, but it didn't.

Jul 16, 2015 4:19 PM in response to angifromcharleston

What a lot of people miss with regard to back up and restore data is Messages, In General->Usage, you can see how much your Messages are taking up and my daughters phone which is "stuck" in Restoring from Backup still has 8Gb of messages to finish restoring. If we cancelled it would lose them all. I've checked a couple of times and they are slowly loading in the background (you can see the Usage of the messages app increasing).


Something to watch out for.

Sep 7, 2015 12:23 PM in response to Yefchak

I have the same problem when the iCloud restore stuck for 3 days. I went to Settings->General->Usage->Manage Storage, deleted 2 movies in the Video App. And Viola! the backup is finally finished. I expected there is a firework or something but there is none.


I think check your usage and delete something you know you can get it back, especially large video, apps or podcast. I suspect some apps with large data (like the video apps) failed to notify the restore process to complete. So deleting the data in these apps may help, but YMMV.


Also do an iTunes backup too as a safety net. Always used encrypted backup or otherwise health data and passwords will not be backed-up.

Sep 18, 2015 4:59 PM in response to Joe E BagaDonuts

This issue has been around for a looong time.


This page might give a hint: If you need help restoring from an iCloud backup - Apple Support


Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.


So a 64Gb iPhone restore may take as long as something between 64 and 276 hours. This means up to 11 days, connected all the time on Wifi.

The point is: try to always keep a reasonably recent backup on iTunes, locally. To restore from iCloud does work but may take - easily - more than a week.


My suggestion is the same present on previous posts on this thread:


  • Before restoring, turn Find My iPhone OFF
  • Be sure to restore from a local backup on iTunes


I did the mistake of restoring from iCloud but after two days I cancelled it and did a new restore from iTunes, with a local backup. I didn't have most of the apps (which has been automatically downloaded and installed on the phone) and the entire wipe/ restore took about 6 hours to complete.


Before someone complains, surely Apple should fix this and provide better backup tools. Anyway, this is a workaround that usually works.


PS: I did this to format an iPhone 5 (was using iOS 8.4.1) and then did a iOS 9 clean install.

Sep 27, 2015 10:34 AM in response to Yefchak

HI Yefchak,


i just upgraded from iPhone 5s to 6s and it's been saying the same thing on my phone for the last 2 days and chewing up my battery. I did the same thing you did, all wifi and all iCloud. All my apps are there tho so I don't know why it's doing it but I went to Settings>iCloud > backup>Stop iPhone restoring. did that, rebooted and the message is no longer there. It did say apps wouldn't be completed but they already looked that way to me and I've been using them with no issues so try that. then it your phone do its automatic backup whenever it does it and see if anything changes.

Oct 1, 2015 2:51 PM in response to Yefchak

I had the same problem after upgrading to iOS 9! The good news is that they added a feature!


Go to "Settings > iCloud > Backup" and click "Stop backup" -- note that this is more for people who are sure the data that they need has been restored to the phone already. After 3 days of restoring and all apps and data being present, I was sure I had everything.


Once you click "Stop Backup" you should be able to create a new backup from that point on. You just run the risk of losing some of your data.

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iPhone 6 "Restoring from iCloud Backup" forever

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