iPhone 6 Plus Keeps Crashing PLEASE HELP!

Just like Apple did not acknowledge bendgate..exchangegate..antennagat..etc.

The apple execs will not pass info "that we are working on the issue" to 7.00 an hour high school kids..same corporate jumbo answer.."we are investing the claims made by a few"

Google "iPhone 6 plus reboot" and every major blog and news site has it mentioned. Apple is more than aware.. But just like in the past an 8.1.1 update will be released and quietly fix the issue. Feel free to rant and threaten to move to other OS devices because we all know you're not going anywhere..

Apple are simply being arrogant now and hoping that this complaint will be forgotten about.

Keep publicising it on other sites etc, and given enough bad press, Apple will have to respond.

Apple know full well that there is a problem, and I am certain they know the cause in detail. Whether they have worked out a solution or not yet is another matter. But we need to keep their attention on this unacceptable issue.

Those saying "Apple are a good company"..... I simply have no words to describe your naivety. Apple are a business that tries to maximise its profits - same as any other company. The problem is they are presently rather arrogant, and you know what.....pride comes before a fall.

When you exchange your device at the Apple Store / Genius Bar, you extend your warranty for 90 days.

So if you are near the end of your warranty, by all means, exchange it - so you will get another 90 days of warranty.

Finally, Apple tacitly acknowledged the issue today.

The iOS engineers have advised me that the workaround is to reduce my Apps count to below 700. They did not give any further information, or confirm that they will implement a fix in a later iOS.

The answer therefore is to keep up the pressure on Apple:

1/ Keep reporting and escalating the issue to Apple Support

2/ Send them crash logs, when requested

3/ Keep swapping your devices for replacement ones (stay in warranty, and hit Apple's bottom line)

4/ Write about the problem on other sites you use.

Put me in the boat of 128GB owner whose Messages app crashes probably 50+ times a day

I send/receive a fair amount of messages (10,000 or so a month, give or take some months - stupid group chats...) and deleting/restoring without any of the backup is about as far from ideal as possible.

I have

-closed the app

-reset all settings

-restore from iCloud backup

-restored from iTunes backup

-got a new phone and restored from iCloud

and am still having the crashing issue. It is probably 75% of the times I open the app.. it will at least freeze for 5+ seconds

Any help that is something other than deleting all text messages would be most appreciated

When they refuse to take a device in house to test it first hand, that shows they are not serious about fixing the issue.

They are only giving you a workaround.

Amazing my iPhone 5 64GB can operate on iOS 8.1 with 1450 apps and no issues, but a 2 year newer model cannot even operate with half of that.

I just received my iPhone 6+ and had it randomly restart about 4 times today (the day I received it). I have 117 apps installed. I am getting the phone replaced because I called Apple and complained, but about another issue (dust behind the screen).

Phone Capacity: 114GB

Available: 84.8GB

Version: 8.1 (12B411)

Model: MGAE2X/A

Applications: 117

Disappointing.

My iPhone 5 has been rock solid. I did restore from backup. How do I check the crash logs?

I’ve had my 128gb iPhone 6 Plus since 29 September and have had crashes daily which I thought were just teething problems that would be sorted out via a software update. What I’m reading now suggests however that they won’t as it is a hardware fault.

I have 94 apps installed and plenty of space free so it’s nothing to with that; the crashes mainly occur when I use the zoom facility (I’m visually impaired) when I use the swipe keyboard ‘Swiftkey’, and when I tilt from portrait to landscape view in Safari or indeed anything. Often the keyboard disappears completely requiring a reboot to enable me to send a text message.

This is all similar behaviour to what I used to get when I briefly switched to a Samsung Galaxy S4 last year, and again I had thought it was just a glitch that would be sorted out over the coming months – allow third party keyboards to work and expect issues for a week or two...

I ditched the Samsung for a 64 gig iPhone 5S which my wife now owns. This phone has, to my knowledge, never crashed under either my or her ownership.

What should I do to resolve this? Can I just roll up to the Apple Store with phone in hand and get it replaced? I’m going to Australia for a month at the end of November and it would be nice to think I have a reliable iPhone with me...

There's no point in replacing it. You will still get another one that has a TLC (triple level cell) flash memory in it and that's what is causing it to crash because TLC is slow in reading and writing the data.

So it must be true that some of the 64 GB iPhone 6 Plus models also come with TLC?

So far, all 16 GB models come with a faster MLC chip, all 128 GB models come with a slower TLC chip, but some of the 64 GB models come with a TLC.

What are the chances that you got two of them?

I guess the point in exchanging it would be to ensure I keep 'renewing' my 90 day warranty period until the problem is resolved.

iif I hold on to this one and my 90 days go by before the revised models hit the shelves am I stuck with a problematic device or will it be recalled?

yesterday I went to the apple store and the guy told me it was not hardware problem, but software, and made a restore in recovery mode, and thankfully so far I have not had another problem, is so fast now unbelievable !!!

Someone pointed out elsewhere in this thread that if you take your iPhone back to the apple store and have it replaced you get a fresh 90 day warranty. So if it still has the problem you do it again until such time as the issue is resolved.

If you purchased an iphone on 10/1/2014, the 1 year warranty would run to 10/1/2015.

If the phone goes bad and is replaced on 9/15/2015, then the 90 day warranty extends to cover the phone to 12/15/2015.

I have an iPhone 6 Plus with 128GB of RAM. Fewer than 200 apps. Some of them repeatedly just crash and the device goes back to the home screen. I had no idea why but just read about (slower) TLC NAND being used in the 128GB iPhone 6 Plus models. I read that Apple will build future iPhones with (faster) MLC or SLC NAND. How do I get a replacement for this phone? Seems wrong that it is not being recalled. Apple please help.