iPhone 6 Plus Keeps Crashing PLEASE HELP!

I have an iPhone 6 with 128 GB (not the Plus) with 143 apps and it never crashes. I am thinking of switching to an iPhone 6 Plus with 128 GB.

Three questions for people following this thread. I don't want to have to wade through 340 posts to find the answers. Please excuse my laziness.

1. Which models are affected?

iPhone 6 + 128 YES

iPhone 6 + 64 ???

iPhone 6 128 ???

iPhone 6 64 ???

2. Does this affect phones with less than 200 apps?

3. Has 8.1.1 fixed the problem?

I can answer some of that:

1. Which models are affected?

iPhone 6 + 128 YES

iPhone 6 + 64 YES (that's my own situation)

iPhone 6 128 ???

iPhone 6 64 ???

(I would guess that any model could be affected, but maybe some are affected worse or more likely than others)

2. Does this affect phones with less than 200 apps?

(The critical number of apps seems to vary, although less than 200 certainly sounds safer than a higher number. For some the threshold is around 700, for others, much lower. Not sure why. It's all complicated by the fact that people report ANY crash or boot loop thinking it's part of this same problem; but there are multiple different issues. THIS problem seems to come with a set of springboard issues--that's the identifying symptom to me.)

3. Has 8.1.1 fixed the problem? NO.

I'm waiting for 8.1.2 before I try to restore my full backup onto my 64 Plus again. If it fails, I'll begrudgingly start to delete my game collection. (Until then, I'm running "stripped down" with just a few apps--not getting full value from my phone, but it did fix the constant crashes for now. So there's a stopgap option. And all the apps/games I'm using currently are cloud-enabled, which means when I delete this stripped-down installation and restore the big one that has all my "stuff," I won't lose my most recent work/data.)

In my "full" setup, restored to my Plus 64 from my iOS 7 iPhone 5, I have around 1000 apps, plus or minus, mostly in folders. I can restore that same backup multiple times and get different results: sometimes it's bricked and almost impossible to even wipe. Sometimes everything works except springboard has visual glitches and crashes happen every few minutes. Sometimes I can't swipe past the first couple of home screens without a crash. Sometimes Zoom mode helps... sometimes it hurts. Basically, though, the phone is entirely unusable when I restore the full backup that contains my vital creative output (and game progress!).

Now, installed as a new iPhone, then adding about 20 to 30 third-party apps (and 500 songs and a handful of photos and short videos), it's rock-solid.

(One reason people may get different results, I'm speculating: they are using different numbers of folders. Since springboard is part of the problem--maybe the whole problem--and folders are part of springboard, I wonder if that's a factor. Is having apps "loose" better or worse than folders? Is a few folders packed with tons of apps better, or is it better to have a lot of folders with a few apps in each? Very hard to test.)

I swapped my iPhone 6 Plus 128gb at an Apple Store yesterday having let them know that I know this is a problem specific to the iPhone 6 but not the iPhone 5. The 'genius' that dealt with me took Apples usual course of action (swapped the phone) but didn't seem at all interested in discussing the cause of the iPhone fault with me. My guess is that this guy did know about this fault but like everyone else at Apple is being told either to deny the fault or not discuss it.

So have since restored the new IP6 from a backup of my perfectly functioning IP5. And predictably I suppose, the new IP6 has started to reboot itself every few minutes whenever I try to use it.

So what next. I'd suggest again that everyone in the UK with this fault go to the BBC Watchdog site (link in a post above) and report this as an issue that Apple is denying and has now been around for more than 2 months. If like me, you have installed all the same apps to your old IP5 as you have your IP6 and the IP5 is fine when the IP6 is not - then def mention this to Watchdog to as this will be the kind of evidence they need to point the finger at Apple.

My next step will be to ask EE if they will refund the cost of the iPhone and cancel my contract or at least agree to swap the phone for another. Can anyone recommend an equivalent Android phone for what the IP6 should have been?

iPhone 6 Plus 128gb. Previous phone was stable at about 950 apps but eventually managed to get this up to just over 1200 before the phone became unusable. Restored new iPhone 6 Plus 128gb from backup of iphone 6 64gb (2 years old) which included just over 1200 apps also. New phone seems to be more unstable than previous.

Just chatted to Apple support online and got them to give me Apple UKs customer relations phone numbers and address for formal complaint - as follows

0800 107 6285

0844 209 0611

Formal complaint -

Apple Customer Support

Hollyhill

Cork

Ireland

Apparently no email address is available for their customer relations dept (according to the senior advisor I chatted to) and Ireland does not use post codes outside Dublin

I have a 6+ 128GB with about 180 apps installed. Had a crash or two a day before upgrading to 8.1.1 but haven't had a crash since upgrading. Sounds like 8.1.1 hasn't solve the problem for others but it has for me.

This is interesting, if it is valid, regarding "defective 128GB Flash memory". They also mention this Post:

http://wallstcheatsheet.com/technology/is-apple-facing-faulty-flash-memory-probl ems.html/

Also 1 question, realizing that this is an iPhone forum, has anyone experienced the same/similar issues with the new 128GB IPad?

Seems to be a lot of info if searching for "128GB Flash Memory Problem" for iPhone, but I can't find anything regarding the IPad. Was just about to purchase/upgrade to a new IPHONE 128GB AND a new iPAD 128GB. Am defintely going to wait on the iPhone upgrade, but wondering if the iPad has the same issues/memory problems.

As I posted several pages back, this problem is the same exact problem as the iPad Air 128GB. I have been trying to get it solved with Apple for 13 months now. The problem has been there since they came out with iOS 7.x last November (Crashing/Booting every 30 seconds to 5 minutes)

It is even worse with iOS 8.x. Not even stable enough for Apple to get Diagnostic Report. It has been exchanged about 6 times in the last 12 months and now sits unused.

You can find several different threads started by various people about 128GB iPad Air issues (none started by me).

As noted earlier, the only resolution will be in a Class Action Suit or Small Claims Court.

This is to time consuming and one should not have to spend time being a beta tester for Apple at no-charge. The "blame the app" is because Apple does not want to deal with it.

Further:

1) As noted, my 2 year old iPhone 5 64GB works with all these apps (and has for 13 months) under iOS 7.x and higher, yet a mirrored iPad 128GB under iOS 7.x did not. If an app was the cause, it would have caused the same result on the iPhone 5 64GB as it did under the iPad Air 128GB in iOS 7.x and iOS 8.x.

2) The same apps work fine with 64GB devices, but not 128GB devices.

3) As noted in an earlier post, Apple observed that immediately after a restore, before any apps were run, the machine was unstable and only native iOS functions, like Springboard, were crashing, making the unit unstable.

4) Apple approves and places apps in the itunes store. The app is tested in-house and the code is examined to make sure it does not do anything malicious. If an app will not work with iOS 7 or iOS 8, perhaps Apple should not allow it to be re-downloaded during a restore. Either Apple takes responsibility for its Apps that will run, or limiting to the iTunes store is a sham.

5) Apple Engineering was given complete access to my iCloud Backup. After exchanging 5 iPads in store, I offered to exchange my fully loaded 128GB iPad with them so Engineering to could see the problem in house and troubleshoot with all their advanced devices.

After one of my countless 2 hour phone calls to Apple, in which I gave approval to access my iCloud Backup so they could restore a unit in house (which involved 30+ minutes of approvals), including changing iCloud Password for them and going into a test mode, after a week, they had decided to do nothing, telling me to add the apps one by one.

They continue to waste hours, telling you to do one thing - only to change their mind the next day.

Your experience sounds very frustrating and I feel sorry that you and what seems like many users like you have to go through it. Would you have any advice for those of us who are still within the unconditional return period of 14 days? Maybe you know of a quick way to detect this problem on a new iPhone (64, 128) so we can test and if positive then return the phone while we can? If enough people do this, Apple will certainly start paying more attention to the problem and hopefully will come up with a resolution for all.

When this problem happened with the iPhone 6 128GB phones, I was actually very excited.

Why?

After living with this for a year, I thought this problem would finally be solved quickly.

Remember that iPad sales have never been overly robust - and are slowing down. 128GB was offered for the first time last year with the iPad Air and I suspect very few were sold compared to the other sizes. Furthermore, those who purchased a 128GB probably had more music/movies/photgraphs etc than 1000+ apps, so it was a very rare combination.

As iPhones have a much greater market penetration, I suspected that this issue would become very evident compared to what we have seen over the past year with the iPad version (it has) and thus would be fixed.

When this subject first came to light for iPhones, I called Apple and was elevated through enough people to get to a Senior Support Tech who accessed all my past cases and they even agreed that it was probably a very good clue that this was only happening on 128GB devices only.

I do not debate that 64GB devices appear to have some rebooting/stability issues, though nothing like what I have seen with a 128GB device, but I truly suspect those are caused by something else and they have only clouded the picture as to what is going on with 128GB devices. I can force my iPhone 5 64GB iOS 8.x into a constant reboot by restoring the device from a backup locally. But that is a different issue.

If you have a 64GB device, I truly believe that there is some other issue, which I would not feel qualified to speak about. Furthermore, those with a 64GB (or 16GB) device really should start a different thread or the different issues might never get solved.

Personally, at this point, I would never buy a 128GB Apple iDevice until this is solved.

But if you have a 64GB device (or 16GB device) that is working ok now, and are ok with the currently known issues (the selfie camera issue, bendgate, the screen which scratches easier than past iPhones, the known bad pixel issue, etc) then why would you return it?

It is urgently necessaryto filea class actionwith this issue!Otherwisespat on uscompletely!I am surethatsuch problemsare facedby many,I thinkmore than 1000people!Collective action,the petition!I got boredto be honest,I don't seea comfortable workwith the devicealreadyfrom September 26!

From what I heard about the problem, the most likely cause is the type of memory (TLC) used which might become unstable with a large number of apps installed. And this unstable of memory is rumored to be in 64 or 128 GB phones, although more likely in 128 GB. In other words, there could be many many phones out there with the bad component, some of them still within the return window, owners of which are not aware of the problem because they don't have a large number of apps installed (yet). If there was a quick test we could run now, we could detect those bad apples before they start manifesting themselves and before we are past the return deadline. Apple sales reps decline to talk any specifics of the memory chips (they sound like they are aware though), so the only way to know is to buy the phone and find out on your own.

I realize that this is a response to a post you made 30 days ago, but you state:

1) You are an app developer

2) I should just delete the Apps that I don't really need - or do not often use.

You do realize that you are essentially saying "do not get the Apps I develop"?

I should never download your App to try it out, because it might crash my iDevice?

That does not sound like a great business plan for you.

Agree completely that we should not be expected to try and sort this problem ourselves - it's clearly Apples responsibility not ours. But whilst Apple acts in this criminally unethical way, what are we to do?

I for one have had enough of Apples confidence tricks - expecting us to pay well over the odds because of their reputation for quality and reliability. Or what used to be their reputation I should say. ITunes has been a complete bug ridden joke for many years and this fiasco with IP6 is the last straw.

So I've actually bought myself a cheap Android device to see if I can live with it instead.

But as we are not getting what we paid for on what may be long mobile phone contracts, perhaps the next step should be to try and get our mobile phone operators to do something about this. If enough of us threaten to cancel our contracts for example or if they also ignore us or pretend they haven't heard of the problem - we let BBC Watchdog or other consumer organisations know that the mobile operators are also involved in this cover up.

I will definitely not be buying Apple the next time my tablet or phone is due for renewal.