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iPhone 6 Plus Keeps Crashing PLEASE HELP!

I am a huge Apple fan, so I ask this question wishing and hoping my iPhone 6 Plus would just perform the way I know it should be.


Since restoring from my old iPhone 5S backup onto my 6 Plus 128GB (AT&T) running iOS 8.0, my 6 Plus is laggy (animations are very slow and stutter), freezy (after hitting "done" it often freezes for a good five seconds before registering the click), buggy (the keyboard sometimes doesn't appear at all, the "halos" around the folders on the home screen sometimes appear and sometimes don't, seems totally arbitrary), and crashy (whenever doing certain tasks like fast app switching, trying to change wallpaper, and others, the phone crashes, turns off the radios, then shows the Apple screen before rebooting). The crashing is happening once every five to ten minutes, making the phone VERY FRUSTRATING TO USE.


I have tried manually restarting the phone, HOME + SLEEP reset to the Apple screen, and restoring again...My next step is a factory reset and manual reinstallation of all my apps again, which is making me sick just thinking about it...


All of these things scream SOFTWARE to me, but what do I know...is anyone else experiencing these issues on the 6 Plus? Should I just be waiting for an OS update, or did I just get a lemon phone? As I said, I love Apple, and this is not a post to flame (so please save your "Go buy an Android" for someone who cares). I just want my shiny new phone to work!!! Any help is appreciated.

iPhone 6 Plus, iOS 8

Posted on Sep 21, 2014 5:58 PM

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Posted on Sep 21, 2014 6:09 PM

It does sound like something in your iPhone 5s backup isn't playing well with your new Plus. As awful as it sounds, I would recommend setting up your new fabulous phone like a new phone and manually adding your apps back.

525 replies

Sep 27, 2014 9:08 AM in response to legalepa

I just received a 128GB iPhone 6 on iOS 8.0 and restored from an iPhone 5 local backup running iOS 7.0.2. For a short time, it seemed to be working fine. However, I soon noticed that it was not allowing touch ID to unlock the phone because it appeared to have restarted without my knowledge. Since then, I have had it crash dozens of times while running native and third-party apps, going to a red screen or blue screen. As I am typing this, it went to the red screen after I let the prompt for passcode time out after the last reboot after closing all apps--meaning it's rebooting with no apps open and no input from me whatsoever. I then backed up the phone, updated to iOS 8.0.2. Just as when I first received the phone, it worked fine for a short time, but is again having the same issue.

Sep 27, 2014 11:34 PM in response to legalepa

I also have an iPhone 6 Plus, 128Gig, operating with IOS 8.0.2, which is experiencing ALL of the aforementioned problems: lag time, frozen screens, frozen orientation, failure to load most of the apps previously used on my 5S, 64Gig, also updated and operating on IOS 8.0.2 (which are working fine on the 5S). Most annoying is the constant automatic reboot every 2-3 minutes after any operation other than making or receiving voice calls. It would be my non-expertise opinion that there is enough 'shared misery' here to indicate it is probably not a one-off defective hardware issue, but indeed a software glitch in desperate need of attention from Apple. Therefore I am not opting to replace the phone itself yet, nor am I going to further frustrate myself with fruitless backing up, resetting, and reloading. I have had every iPhone and iPad iteration and this is the most disappointing rollout yet. We throw ourselves at the mercy of Apple technology with the caveat that we loyal users do have our limits as well.

Sep 28, 2014 12:03 AM in response to legalepa

same issue here.. although i haven't seen red or blue screens, i did experience at least 20 reboots since i received the phone yesterday afternoon.. syncing back all my apps from iCloud got stuck in a loop once it ran into older apps that are no longer available in the app store. It gave me the option to press "Done" or "Try Again", so since i figured with "Done" they must have meant "skip" (what's up with all this horrible interaction design lately Apple? Time to fire someone and hire me instead...!) Anyways, I choose that one but it always just kept asking it over and over and over again...


So I figured it would be wise to upgrade to 8.02 to see what that would fix, but this isn't allowed over wifi as long the device isn't done syncing, which it couldn't finish... sigh. Eventually (it was 6 am by then) i connected to my macbook (which i was trying to prevent) where it DID allow me to upgrade.. Had a couple more unwanted reboots (i suspect the fingerprint recognition) during the final reboot process that finalises the upgrade process. after that I didn't experience crashed yet, but it also doesn't continue the syncing process... Not sure how to resume this but i first need some sleep now (9am...)

Sep 28, 2014 12:38 AM in response to dadj77

*UPDATE* I just had a reboot when I used search to look for an app i have installed which did give me the feeling something is wrong with synced apps. I did a search for the "moneywiz" and i presented me "1password" but with the MoneyWiz icon! Right a second after that it rebooted the phone (or perhaps just a respring as it restarted rather fast.)


- I've been an iPhone user since the iPhone 1 (then 3g, 4S, 5 and now 6 plus) and I never experienced these kinds of bugs with any "finished" apple product. Also developers at my job complain about it as well as the xcode experience which they feel proves that apple really doesn't give a sh*t about developers given that they feel it's acceptable to have to deal with xcode on a daily basis. The find the difference especially painful when they see how well google is doing treating developers with good working software that's user friendly, consistent and basically just makes sense (xcode developers' words, not mine.) - Shame on you apple, time to set things straight or clone Steve Jobs, because this would not have happened under his supervision (at least not the user facing parts)!!

Sep 28, 2014 5:28 AM in response to legalepa

I have an iPhone 6 64g and I'm having the same problem. (The screen going Blue or Red and then restarting itself.) I first thought it was the iOS 8.02 update that was messing up my phone, so i reset it back to iOS 8. The problem was still happening so then I factory reset my phone. I proceeded to use an iCloud backup that was from my iPhone 6 and ONLY my 6. There were no previous backups, only since I had the phone. So obviously it doesn't matter about your backup from your old phone it doesn't mean anything. I tried letting my phone die and keep it off and various things but it still happens. Has anyone fixed this or is the only way to wait on another iOS update? Although it doesn't seem to be an iOS problem but a hardware problem.. Taking it to the Verizon store today.

Sep 28, 2014 7:17 AM in response to ThePro PR

I had to get it replaced yesterday after a week and about 30 restores and then set the new iphone 6 up as a new phone (not from backup). The guy in the apple store said it was a hardware issue. I think it was a combination of that and software because the first time I restored the brand new phone from back up, it started constantly rebooting. Not quite the same as the old phone where it red screened and stuff, but I do think one of my apps just did not like the new OS. I have had no problems (knock on wood) since I replaced my phone with a new one and started from scratch. The only problem, of course, is the loss of time and some data from some apps setting it all back up again.

Sep 29, 2014 4:27 PM in response to Stevees2

I bit the bullet and reinstalled my iPhone 6 plus and did not recover from a backup (after 4 failed attempts with recovering) and I haven't had a single crash anymore.. It's a major setback having to reinstall and setup everything again, but on the bright side, it does clean up nicely! Glad the hardware isn't the problem though.


oh, worth noting, before i had some apps that wouldn't even run (like Sygic) but that is also fixed after the full clean start..

Sep 30, 2014 5:52 PM in response to ThePro PR

An update on my case. Im still not sure if its a hardware issue. Below is a playlist with videos of the stuff that has been happening to me.


https://www.youtube.com/playlist?list=PL2IRgj-UZuSu3uzvrzk42z-FS0Qg3OeAg


Yesterday ATT did some sort of reset of my phones my signal/account. On top of that I noticed that even when I set up my iPhone as a new phone when I went into iCloud settings I had my iPad backup and my iPhone backup, but my iPhone backup was way to big (1.4GB) for being a setup as a new iPhone (wasnt it supposed to start a new iCloud backup for this device from scratch?). So I looked at what was in the backup and it had ALL my data of my previous phone, even though it did not actually restore the apps or page/apps layouts since I chose to set it up as a new iPhone. So I deleted the backup (it took a while because it said it was in use???) and started with a fresh backup which only took about 40MB.


Today the iPhone hasn't crashed once. I'm still quite puzzled though. Was it a combination of what ATT did and what I found out about the backup or is it fact a hardware issue. Time will tell I guess.


I'm confused because yesterday before ATT did what they did and I deleted the backup I set up the iPhone as a new iPhone and didn't even add my Apple ID, so there's no way it could tie it to my backup/data and it still froze on me at some point (so maybe ATT was at fault there?).


😕😕😕

Sep 30, 2014 10:04 PM in response to legalepa

Same problems here. iPhone 6 64gb. Restored from a backup through iTunes. It started doing it to me on day 1, I took it back to AT&T and they had me hard restart it, and told me to bring it back if it happens again. It went almost a week without any problems, and it started doing it to me again a week ago and has been going on now ever since. I read this thread the other day, and thought about restoring to factory, but am a little resistant and kind of upset that I would have to do that. This is my fourth iPhone and I've always done it the same route every time I got a new one. Anyways, just wanted to chime in to let everyone know there's more of us. I am going to try AT&T again when I can this week.

Oct 2, 2014 2:49 AM in response to legalepa

I'm having the same basic problem - iPhone 6 Plus, 128 GB, crashes when switching apps or, today, when listening to podcasts in Downcast. I set up the phone by restoring a backup taken in iTunes from my iPhone 5.


I'm running the latest released version of iOS. The phone crashed a lot in the first few days, then settled down until today's crash while I was listening to a podcast.


When it crashes, I get a black screen. The phone is unresponsive for a few minutes, then usually comes back to a locked home screen when I push the power button.


I don't know if the problem is with the hardware or software (or both), but seeing all these comments, I suspect hardware.


Hope Apple's paying attention.....

iPhone 6 Plus Keeps Crashing PLEASE HELP!

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