iPhone 6 Plus Keeps Crashing PLEASE HELP!

I wrote same problem more than 3 months ago.

Check it here : https://discussions.apple.com/thread/6550902?start=428

But it seems there is no fix. no change. everything is totally same even there were several iOS updates.

Apple *****. I don't know what they have been doing for the issue.

They should care the iPhone 6 Plus 128G (most expensive one, royal, high-end, addictive user..)

No, these are Apple Support Community Forums where technical issues are answered by other users who volunteer their time. For Apple Support use the Contact Us link Contact Apple at the bottom of the page.

Cheers

Pete

Hodels wrote:

Just adding to the post in hopes it will prompt Apple to DO SOMETHING!!! iPhone6s+ crashes repeatedly, I cannot hook my phone via USB or Bluetooth to my car anymore at all.....causes freezing (geez - I can't even turn the darn thing off with a hard reboot!). Periodically just freezes in general, or if I pull up Settings it's a blank-white page......! Just FIX THIS APPLE!

You will need to contact Apple, as these are only user to user technical forums. You can leave them Feedback or use the 'Contact Us' link at the bottom of the page. Apple do not come here but only supply the site and appoint monitors to remove posts that are against the Terms Of Use that we all agree to when joining these forums.

Cheers

Pete

damicañuelas makes some interesting observations.

I too feel my crashing could be due to the combination of my iPhone 5's hardware, iOS 8.1.1, and some applications. My iPhone has plenty of storage remaining (8 of 16 GB), though, and not even 30 apps installed.

upon the upgrade to iOS 8.1.1 the iPhone began crashing, perpetually rebooting and going into reset loops. my history is below:

• Sep 2013 - purchased phone
• upgrades up to 7.1.2 - phone worked fine (for the most part)
• upgrades from iOS 8 to 8.1, upon release - phone would reboot occasionally & exhibited other strange behaviors, beginning with the 8.0 release

upgraded to iOS 8.1.1 upon release - approx. 10 hours after this upgrade, the iPhone 5 displayed a bright white screen. tried hard reset & phone would not turn on. iPhone eventually turned on, to display lines & colors, but iPhone was inoperable - would not reset using sleep / home key combination or connection to iTunes

• brought to Retail Store - RS was able to reset phone, RS believed issue to be hardware (though none of this occurred before the iOS 8 upgrades)
• RS stated my phone's warranty had run out in late Sept & that I would need to buy a replacement if this did not fix it. RS then began the process of restoring from my last backup there & said it would continue throughout the day.
• same day of RS visit - restore from backup completed, and not too long after the crashing, perpetual rebooting and reset loops started again.
• I was able to perform a DFU & this time, installed the phone as new (factory reset, I believe). I did NOT restore from backup this time.

• Days 1 & 2 after factory reset - no restore from backup - no App install - very little configuration changes or adjustments - phone ran fine, only 1 reboot
• Day 3 after factory reset - added more configuration changes, configured thing like e-mail, contacts, etc - phone ran fine, 1 reboot
• Day 4 after factory re-set - installed 3 Apps, phone seemed fine, 1 reboot . installed the fourth App, and the phone crashed, changing colors, perpetually rebooting, and unable to start / get into a functional mode.
• Day 4 after leaving the phone alone for a while - was eventually able to perform another DFU - factory reset - no restore from backup
• Day 5 (today) - iPhone is running fine again, 1 reboot - performed phone customizations - configured all e-mail accounts, installed 11 Apps now, accessed them all, and phone seems fine

For me, it seems like an App, or some Apps that I was running caused the issues for me - it could be a combination of everything (App + iOS 8.1.1 + hardware not getting along).

I need this phone for work & the waiting, DFU, and re-configuration is time consuming, so will I probably not press my luck & install any more Apps. I am curious about the 1 reboot, however. It occurs the same time every day - about 5 minutes after I start my iPhone in the morning - It seems something is scheduled to happen when the iPhone re-starts that the hardware or iOS doesn't like

Some thoughts on how to track what is causing this problem. I've spoken to an Apple senior advisor and an advisor (actually more like a troll) on this forum about the cause and both have said it's corrupt apps.

This does not of course explain why these apps do not affect an iPhone 5 running 8.1.1 but do an iPhone 6 on 8.1.1.

As apps apparently modify iOS when they are installed what is it that's different about the iPhone 6? Hardware obviously - but could it also be that iOS 8 is now 'designed' to fail on an iPhone 6 (but not 5) with older 'incompatible' or corrupt apps for the needs (or failings) of the new hardware or some kind of future proofing?

Without any guidance from Apple on what characteristics a corrupt app might have we are just left to guess. It's also of course completely unforgivable for a corporate the size of Apple to just dump this problem on its customers - which makes me think they have something very potentially costly to hide.

So are the rumours that it is a problem with memory the most likely? The fact that the issue has been continuing for 13 months (see FlBeachComber posts) since the iPad Air 128gb and iOS 7 suggests there is no iOS fix for this problem. But if the memory is faulty, why have Apple continued with it after the problems with the iPad Air?

Or do the cynical b******s know that only a small percentage of us will have this problem because only we will try and modify iOS with so many apps. Apple are after all very likely to track how many apps individual users download and so can ignore our small percentage?

Until we can force Apple to get honest and open about this issue, a suggestion for how we could identify the most likely 'corrupt' apps. Seems to me that the corrupt apps will most likely be those with no recent updates for iOS 8.

Steps -

1. Backup iPhone and save for later (easiest way to guarantee this is simply to rename your iPhone before the backup and rename it again after)
2. Restore to 8.1.1
3. Prove that phone is stable with only Apples own apps - for a day or so
4. Identify apps in iTunes (order by date ascending) that have not been updated for say at least 12 months (or 24 months or older if you have them) and install only these - say about 20. Also try and run apps.

Is the iPhone still stable? If it is then perhaps this suggests it's nothing to do with 'corrupt' older apps and this is just a red herring thrown at us by Apple to try and confuse us.

If however the iPhone does immediately become unstable perhaps this is the clue. So reset iPhone and only install apps that have been updated since iOS 8?

But this still doesn't get Apple of the hook of why they are dumping this problem on us apart from they think they can get away with it because we are a relatively small group?

Folks,

Just following up on where things stand on the issue. Not to be redundant, but the following are facts:

1. There is a serial defect with the 128GB iphone 6 plus (I had the exact same defect triggered by the exact same action on 5 different phones – one purchased, four replacements - over a 6 week period);
2. Apple is abundantly aware of this problem (they have all the exchanged defective phones and many of us have also forwarded their logs on to Apple engineers);
3. Apple will not allow you to exchange the phone for any other model as they have an unwavering policy against downgrading and this phone is considered the very top of the iphone line;
4. Apple will not provide a refund, because to do so, there has to be just cause, and Apple will NEVER admit that there is a serial defect with the phone (for obvious legal and financial implications) - but will happily replace the defective phone with another just as often as you request an exchange/replacement;
5. Apple is swapping out the flash memory hardware in newly manufactured phones;
6. If you have exchanged phones directly with Apple, wireless providers will not likely provide a path for proper recourse – they reasonably will not help you with a defective phone you received from some other party (Apple), as they are not obligated to help you with a defective phone that you did not get directly from them;
7. Recent IOS updates have not fixed the problem.

As a result of all these facts, I have come to the conclusion that updated IOS is not capable of fixing the problem. It would be much easier and cost effective to provide a software solution that provides a quick fix to work around the defect than replacing a key hardware component so early in its sales cycle. Why replace the flash memory if you could simply solve the problem with updated software – it makes absolutely no sense. I don’t believe the problem will be fixed until these newly manufactured phones reach the market (but I would love to be proven wrong).

Meanwhile, the only real course of action is to make due with fewer apps, which generally prevents the defect from being triggered and makes the phone work just fine (again, generally). For those who have convenient access to an Apple store, exchange the phones as often as you can (it will considerably strengthen your case against Apple, subject to the eventual resolution of the problem).

FYI, I have had a 128GB iphone 6 for a couple of weeks now. It’s a bit of overkill, but I’ve downloaded more than 1,800 apps onto my phone without a single issue dealing with functionality or instability – no crashing, freezing, rebooting, screens of death… It’s really a great phone – it is such a shame that to cover their own corporate @$$, Apple has purposely decided to handle the iphone plus problem is such an unfair, unreasonable and deplorable manner. The bottom line - by doing the right thing with the (relatively) very few of us experiencing this problem, they fear exposure to potential lawsuits and/or recalls that could cost them billions of dollars.

My continued best wishes to all.

You shouldn't have apps crashing on a brand new phone. Have you closed all open apps fully, then rebooted to see if that helps?

Fully Close all Apps: Double tap your home button to bring up open apps. Each app will appear with an app icon and what the open page for that app looks like. With your finger swipe the app page upward. This fully closes the app.

Once all Apps are fully closed, reboot your iPhone. Press and hold BOTH the power and home buttons at the SAME time until the Apple Logo appears, then let go of both buttons and your iPhone will restart.

See if apps are more stable once your iPhone comes back up.

I am experiencing the same issue since this morning on my iPhone 6 Plus. In fact, at one point, i saw the phone screen turning BLUE and then rebooted itself. It is the first time ever I have seen a BLUE SCREEN on an iPhone since i have started using it 5 years ago!!! Well done Apple, you are inching in closer to Windows!!! Apps crashing, even the native Messages app! I am not clear if this is a specific hardware issue or iOS 8 bug. Apple, please look into this and advice a fix.

I had 4 failed attempts are restoring the phone from recovery mode. Took the phone to Apple Store this morning and they failed to recover it too. Now I'm on the waiting list for a replacement phone. Worst ever user experience with an iPhone!

Update 2: I restored from icloud backup and this time did not set up the thumb print. It wasn't connecting to wi-fi so it stopped restoring all my old apps, but at least it is working now. Basically, I have all my data on there just not all the apps. They are in "waiting" mode, which is where I think I will keep it until the software update comes out. I hope this helps someone. 🙂

Also, the only other thing different I did this second time was unplug it from itunes after it downloaded the software while I was setting it back up. Yes, it did reboot on me several times so I had to keep starting from the Hello screen, but eventually it worked. I can't think of anything else that I did different to make it work.

Im also having the same issues. I have a 6 Plus 128GB.

Sometimes it works for hours without issue. Sometimes it crashes apps (both Apples and third parties) at launch. Sometimes I get a blue screen. Sometimes a red screen. Sometimes the phone just restarts with the Apple logo and takes a while to come back again.

Originally I restored from my iPhone 5S iCloud backup. Last night I put it in recovery mode and set it up as a new phone. Even before I started downloading third party apps it crashed once.

Could this be a hardware issue or does it sound more like software?

If I recall correctly my 5S (or maybe it was my 5?) also had random restarts, the first few months and then they just stopped. Did that happen to anyone else or am I making it up?

I can live with the issues for a few weeks until a software update comes along (if its something that other people are experiencing and could be fixed with a software update). If you think its hardware then I want to start moving to get a replacement from Apple/ATT ASAP.

I Have the same problem. Blue screen yesterday. Was working fine. No random reboots sudden. Can't do anything. Streaming music etc..... I'm going to return this thing. 128GB. I DONT UNDERSTAND WHY THIS IS HAPPENING. MAYBE WE SHOULD ALERT THE NEWS MEDIA. This is ridiculous. I paid $500 for this phone. Can even make calIs

I just received a 128GB iPhone 6 on iOS 8.0 and restored from an iPhone 5 local backup running iOS 7.0.2. For a short time, it seemed to be working fine. However, I soon noticed that it was not allowing touch ID to unlock the phone because it appeared to have restarted without my knowledge. Since then, I have had it crash dozens of times while running native and third-party apps, going to a red screen or blue screen. As I am typing this, it went to the red screen after I let the prompt for passcode time out after the last reboot after closing all apps--meaning it's rebooting with no apps open and no input from me whatsoever. I then backed up the phone, updated to iOS 8.0.2. Just as when I first received the phone, it worked fine for a short time, but is again having the same issue.

I also have an iPhone 6 Plus, 128Gig, operating with IOS 8.0.2, which is experiencing ALL of the aforementioned problems: lag time, frozen screens, frozen orientation, failure to load most of the apps previously used on my 5S, 64Gig, also updated and operating on IOS 8.0.2 (which are working fine on the 5S). Most annoying is the constant automatic reboot every 2-3 minutes after any operation other than making or receiving voice calls. It would be my non-expertise opinion that there is enough 'shared misery' here to indicate it is probably not a one-off defective hardware issue, but indeed a software glitch in desperate need of attention from Apple. Therefore I am not opting to replace the phone itself yet, nor am I going to further frustrate myself with fruitless backing up, resetting, and reloading. I have had every iPhone and iPad iteration and this is the most disappointing rollout yet. We throw ourselves at the mercy of Apple technology with the caveat that we loyal users do have our limits as well.

same issue here.. although i haven't seen red or blue screens, i did experience at least 20 reboots since i received the phone yesterday afternoon.. syncing back all my apps from iCloud got stuck in a loop once it ran into older apps that are no longer available in the app store. It gave me the option to press "Done" or "Try Again", so since i figured with "Done" they must have meant "skip" (what's up with all this horrible interaction design lately Apple? Time to fire someone and hire me instead...!) Anyways, I choose that one but it always just kept asking it over and over and over again...

So I figured it would be wise to upgrade to 8.02 to see what that would fix, but this isn't allowed over wifi as long the device isn't done syncing, which it couldn't finish... sigh. Eventually (it was 6 am by then) i connected to my macbook (which i was trying to prevent) where it DID allow me to upgrade.. Had a couple more unwanted reboots (i suspect the fingerprint recognition) during the final reboot process that finalises the upgrade process. after that I didn't experience crashed yet, but it also doesn't continue the syncing process... Not sure how to resume this but i first need some sleep now (9am...)