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iPhone 6 Plus Keeps Crashing PLEASE HELP!

I am a huge Apple fan, so I ask this question wishing and hoping my iPhone 6 Plus would just perform the way I know it should be.


Since restoring from my old iPhone 5S backup onto my 6 Plus 128GB (AT&T) running iOS 8.0, my 6 Plus is laggy (animations are very slow and stutter), freezy (after hitting "done" it often freezes for a good five seconds before registering the click), buggy (the keyboard sometimes doesn't appear at all, the "halos" around the folders on the home screen sometimes appear and sometimes don't, seems totally arbitrary), and crashy (whenever doing certain tasks like fast app switching, trying to change wallpaper, and others, the phone crashes, turns off the radios, then shows the Apple screen before rebooting). The crashing is happening once every five to ten minutes, making the phone VERY FRUSTRATING TO USE.


I have tried manually restarting the phone, HOME + SLEEP reset to the Apple screen, and restoring again...My next step is a factory reset and manual reinstallation of all my apps again, which is making me sick just thinking about it...


All of these things scream SOFTWARE to me, but what do I know...is anyone else experiencing these issues on the 6 Plus? Should I just be waiting for an OS update, or did I just get a lemon phone? As I said, I love Apple, and this is not a post to flame (so please save your "Go buy an Android" for someone who cares). I just want my shiny new phone to work!!! Any help is appreciated.

iPhone 6 Plus, iOS 8

Posted on Sep 21, 2014 5:58 PM

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Posted on Sep 21, 2014 6:09 PM

It does sound like something in your iPhone 5s backup isn't playing well with your new Plus. As awful as it sounds, I would recommend setting up your new fabulous phone like a new phone and manually adding your apps back.

525 replies

Oct 23, 2014 5:20 PM in response to legalepa

My iPhone 6 Plus 64GB reboots itself at least once every other day. I'll usually be switching apps and suddenly I get the Apple logo like it's restarting, but it returns fairly quickly to the lock screen making me think it's not a full reboot. This has been happening since day one, but I figured it was a problem with iOS 8. I had hoped 8.1 would fix it but it still continues. I've seen this happen on my previous iPhones every so often, but this is definitely the most frequent I have seen it. I have to believe it is a software problem so I'm not going to try to take it in. I just hope there is a fix soon.

Oct 23, 2014 5:54 PM in response to legalepa

Similar situation - iphone 6+ 128 GB restored from previous iphone 5S, 10GB free, > 700 apps. Resprings once or three times a day, usually when using notifications but sometimes in apps or sometimes at home screens. Once did a hard reboot but mostly back up and ready in about 20 seconds. Figured it was a general IOS problem but seems to be something specific.


Would have apple switch the phone for me if I thought it would solve it but doesn't seem to be a general consensus. Will try apple support and see what they say.

Oct 24, 2014 6:33 AM in response to Peter Galvin

Went the apple support route as suggested. Used the chat system and within 2 minutes support was on line and helpful. Highly recommended! They ran remote diags, found that springboard, backboard, safari an newsify had been crashing due to running out of memory. Not clear what's causes that though. Had me do a backup and now doing a full restore. Also said if this doesn't work to do a fresh install of the phone but that would be a giant hassle so hoping not to go there...

Oct 24, 2014 9:04 AM in response to legalepa

Oh.. I am not alone. I am now in HK and had the same issue. The 6+ 128Gb phone will suddenly reboot and the rainbow colour showed on the screen... cannot switch off, finally, it back to apple logo and display the log....


User uploaded file


Afterward, went to HK apple shop, they exchange another iPhone to me. It is 3 days already, using same apps, and not issue now. Hope that crash will not be happened again.


Jackie

Oct 24, 2014 9:56 AM in response to jcsmartjc

Same issues. I have a 6 Plus 128GB.

947 Apps Installed

Booting 2-5 Times a day… switching apps …unlock ….

Reboots hangs 3 times

Restored it 5 Times from my iPhone 4S Backup (iTunes and ICloud)


Until this isn´t solved it will not be my daily phone

…so long my 4S running IOS 6 makes a great job ; )


Can we get an Message when its solved?

Oct 24, 2014 10:06 AM in response to JasHayre

It is starting to drive me crazy. I still have Bluetooth problems and many other. I hope Apple can get it together as this is very un-Apple. 8.01 and 8.02 were horrible and I was hoping 8.1 would do it, but I was wrong. Sadly...I am even thinking of going to an Android phone as I have to run a business though it will be a two week learning curve, it will be a phone that works.

Oct 24, 2014 11:19 AM in response to legalepa

My iPhone 5 was crashing and rebooting like you've described. When I got my iPhone 6 Plus 128gb, I loaded my iPhone 5 backup, and had the same issues on the iPhone 6 Plus.


So I restored the iPhone 6 Plus to to new and began loading apps manually. However, I did not load the hundreds of apps I had on the iPhone 5, but only the ones I use very regularly. I have about 3 pages of apps. The phone runs flawlessly, no reboots, no lag, etc.


Let's be realistic, nobody use hundreds of apps on a regular basis. They're always available in the cloud. So if I need something that's not on the phone, I know where to find it.

Oct 24, 2014 1:16 PM in response to LL600

LL600, I haven't had any problems on my iPhone 4S 64GB or my iPad Air 128GB which are both running iOS 8.2. I pre-ordered the iPhone 6 Plus about 4 am September 12th but have been stuck in the queue at the same position for more than three weeks after initially moving up in the queue. My local vendor tells me their last shipment of iPhones was two weeks ago. My queue position tells me my model could be either in great demand or currently no longer shipping since I'm on a fairly large carrier in Canada.


if and when I receive the new phone, I'm going to follow your advice. Out of well over three hundred apps, I don't think I need to load more than 10% and as you said, if I need something, I can always get to it individually. Thanks.

Oct 24, 2014 1:44 PM in response to legalepa

Like many of you I have a new iPhone 6 Plus 128gb which repeatedly crashed after restoring from an iPhone 5. It finally hung up in a continual reboot loop and was essentially dead.I had over 1000 Apps on the previous iPhone 5 which transferred to the iPhone 6 Plus. I took the iPhone 6 Plus to the Apple Store, and even after replacing the software and firmware, the Genius could not get the iPhone 6 Plus to function properly. He replaced the iPhone 6 Plus with a new phone. When I took it home and again restored from my iPhone 5 backup, I began having similar problems. However, I did notice one significant problem which might have caused some of my difficulty. I had a custom lock screen on my iPhone 5, which was transferred to my iPhone 6 Plus. Whenever I went into the Settings App and accessed the Wallpaper settings, the iPhone 6 Plus immediately crashed and started to reboot. The custom lock screen appeared OK, but seems to be totally incompatible with the iPhone 6 Plus. I then set up my iPhone 6 Plus as a new phone with the default lock screen and began restoring my Apps. I now have over 700 Apps on the iPhone 6 Plus, and have encountered no problems, other than a few older Apps failing to work properly and sometimes quitting. But I have had no system crashes like previously. Holding my breath on this, but hopefully using the default lock screen and reinstalling all Apps from the App store will work.

Oct 24, 2014 5:03 PM in response to legalepa

have the same problem


Iphone 6 Plus, 128 GB, iOS 8.1 ->more than 700 Apps - Result: Very instabile iOS. If i continued to install more than 700 - The Crashes getting more.. till Never-ending Bootloop. :-( I restored my phone many times - and spend a lot of time - I make a fresh new Reinstall from iOS 8.1 and the apps are all new downloaded from the apps-store (from the phone) - its very frustrated. I have buy a 128gb to have the possibilities to install many apps and put a lot of content. But at this time time - i don't have so much fun with this device. The buggiest Apple-Device i have ever had (customer till 2003). Hope Apple fixes this problem with an Update as soon as possible. Thank You

iPhone 6 Plus Keeps Crashing PLEASE HELP!

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