iPhone 6 Plus Keeps Crashing PLEASE HELP!

I have a similar issue with iPhone 5 ever since I upgraded to IOS 8 and it got even worse with IOS 8.1. My phone crashes and restarts sometimes upon clicking on apps or in the middle of a call. Upon restarting it gives me a dead screen... either I have to restart again or hit home screen button to bring it back to life. Once it's back on and upon entering my passcode it just stalls and takes a number of touches/ clicks to go to the apps screen. This is really frustrating - has already happened 4 times today. Obviously there is a major bug in this new update IOS 8, 8.1. I have doubts about Apple actually thoroughly testing these upgrades before launching them. I have always held Apple as highly reputed company - this was just not expected!

I had similar issues with my new iPad mini. I believe the issue is restoring from a backup. (I had conflicting apps & versions of apps)

Your new device is not compatible with all of the older versions of apps. It's a panic error I believe. Take screen shots of your setup, then erase all content & settings, sign into iTunes but do not restore from a backup. Build from scratch.

***** but it's a fix! I'm hoping they'll design a patch that verifys the correct version of apps for your device before auto downloading from a backups.

Well done for emailing the various Blogs! This is what is needed.

It seems the news is getting out there now. See these:

http://www.itechpost.com/articles/12789/20141024/iphone-6-plus-keeps-crashing-re ports-continue-to-pile-up.htm

http://www.businessinsider.com/iphone-6-plus-crashing-problem-2014-10

http://www.ibtimes.co.uk/iphone-6-crash-reports-emerge-smartphones-latest-scanda l-1471671

http://bgr.com/2014/10/24/128gb-iphone-6-plus-crash/

I did not have this issue for 2 weeks of ownership. I changed a couple of things and my iPhone 6 plus starting rebooting. I went back to my original settings and the reboots stopped. Below is what I did, hopefully this helps.

1.) Ensure you are under 110 apps total on your iPhone 6 plus

2.) Unchecked "sync this iPhone over WiFi" in iTunes (i think this is the issue!!!)

3.) Select Automatically back up via iCloud

3.) Ensure all apps have synced and loaded from any syncs

4.) Ensure all audiobooks have synced too

Yes, I agree. And we cannot even be sure whether it is just number of apps that cause it.

It might be number of files - perhaps photos, music etc also causes it?

It might be file sizes. There are a number of possibilities. Only Apple can effectively and properly check the possibilities by starting with (say) 1,100 apps and nothing else on a phone, and seeing if it crashes. Then adding other things like music if it doesn't.

Hi,

For the record - and I think my opinion is important. The problem with my plus 6 128 gb gold started when the clerk at the SoftBank store (I'm in Japan) started to set up the phone at the shop. When it came time for her to hand the phone to me she said, "Please watch out because the phone seems not to be fully charged. It won't stay on." She had no idea of the problem and like me assumed whatever problem there was would be solved by charging the phone. I wish she had been more clever and said. Ah, ha! Bottom line this problem cannot be one about number of apps on the phone. Mine had none except the ones from Apple. I now have a gold rock which won't even start up. iTunes is telling me it needs a full factory restore. I'll do that, but expect nothing to change. Apple will fix this or else there will be major problems. It may take time. I just wish this wasn't my phone! My phone! Gees, guys.

Hi,

I'm having the same issue with a 6 plus 64GB

Started with a restore from iCloud on ios 8.0. No specific problem

It started with iOs8.1, as soon as the update was installed, blue screen and crash

The it went worse

-Blue screen

-reboot

-no data connection

-unable to switch off the phone

-WiFi greyed out

-impossible to make calls (the phone stays in call, only an hard reset make it possible to close the call)

-...

The phone was just able to send some text messages, and this not always.

What i've tried to solve this:

-Restore as new with iCloud backup

-Restore as new without backup

-DFU to 8.0

-Removed ipws files from computer and dowloaded new to be shure there was no file corrupted

-Called Apple helpdesk 😀

-The told me to send back my phone and they would send me a new one

-Still waiting 4 the new one .... 😕

I hope the new one will not have this issue

Hi,

For your easy reference, I have upload the video showing the reboot error in the following youtube link:-

iPhone 6 plus 128GB Error 1

iPhone 6 plus 128GB Error 2

Hope that it can help the Apple staff to solve this problem.

Jackie

Same problem here. Got my brand new iPhone 6 plus 128G 3 days ago and now constantly rebooting itself every few minutes and completely unusable. Restored from 5s backup over iTune 3 times(last time using new backup file after deleting the old ones on the advise from over the phone AppleCare). I was told that the problem was caused by a corrupted backup file and obviously this was not it. Getting very tired of IT support telling you to wipe the system and start from scratch when they do not know what's going on and get you to do 10's of hours of work with no improvement on the situation.

I do have well over 1000 apps, and I do think that the reason the 128G model is more prone to such problem is that 128G buyers are more likely to have these high number of apps installed. And don't tell me to limit my apps to under XXX as firstly my 5s had no problem with it at all, and secondly when one pay the extra cash to get the high capacity model they expect to be able to actual use it!

Not sure what I am going to do but getting very close to switching to Android where I can actually install as much as I want to on expansion cards without these problems. Grrrrrrr

As I've said previously, there are at least three crash scenarios being reported in this thread.

1/ Repeated crashes, even with idle phone, when there are 1000+ apps on it. Mine does this.

2/ Perhaps as above, but with strange bars, lines or colours on screen. Mine never does this.

3/ Freshly set up phones with almost no apps, but crashing.

These could be entirely different issues.

I agree though, you buy a 128GB phone, and should be able to put whatever you want on it, that you legitimately buy on the App store, up to its maximum storage. I now have a (brand new) new iPhone that I will set up at the weekend. I expect it will also crash when I install my apps 😟

For some reason, every time I get to the last page of the thread I get logged out and cannot reply... so I am replying here and hopefully it will be listed as the last post on this thread.

Just finished talking to Apple support online, and basically the suggestion is to reduce the number of apps before backing up the 5s before restoring, or to do a clean install(which I doubt will work anyway). What is worrying is that the support guy did not think it is a known issue even though I have pointed him to this thread, so it will probably not get addressed anytime soon if it is indeed an iOS issue. <sigh>

And what's the point of paying for my iCloud space when the backup does not even work?

It comes back to the number of us heavy app users probably would not even total to 1% of their user base so our voice may not get heard. The iPhone is such an amazingly powerful machine that I think those people having less than 100 apps are not even close to tapping into 5% of the device's potential. I use mine for nearly everything(creating music, photo and video editing projects, media player, work, accounting, kids' education, reading, traveling, my own education...etc etc) and have replaced my desktop in 90% of tasks. Those comments like the ones on Appinsider are just so laughable.

Still.....

I would urge everyone of you having similar problems to report to at least a Senior Advisor at Apple so that this problem might get addressed.

Don't let the (junior) Support person fob you off. Persist.

Do the things they ask you to try. When they don't work, they have no choice but to escalate.

It is only when you get your own dedicated senior support advisor that you will start to make progress, and the issue will be reported to the iOS engineers. The senior person I am dealing is very helpful - but he is limited in terms of what he can ask of the engineers (they are more senior).

Only with a high number of reports, and bad press, will Apple engineers treat this as a priority issue to fix.

I've started logging when my 6 Plus restarts to try to find a pattern. Since backing up and restoring to try and resolve the restart issue, the restarts have come once every other day. Each time it has happened while switching apps using the double-press of the home button and going back to Safari. As soon as I tap on Safari in the app switcher, the phone restarts. It doesn't happen every single time I switch back to Safari, but the times that it has restarted on its own over the last few days, that is what I was doing.

Scanned the iPad Air Posts for the last 11 months for the first time. There appear to be posts there about the same issue.

I was reminded about 2 other things I forgot to mention above.

1) The unit took just 3 minutes to boot from the time the white apple logo appeared (disappears in about 10 seconds) - then a blank screen showing no activity for just under 3 minutes. Finally the log in screen appears. This is with all apps closed!

2) The icon logos would zoom in on a low rez version for 3-4 seconds when opening.

Wondering how long it takes for the iPhones with 128GB and this issue to boot (with the new processor).

It seems clear the more apps you have, the longer the load time - even if they are not active.

VERY interesting, and disappointing, post.

I agree with you, and your assessment, 100%

I too have an iPad Air 128GB, but it has fewer apps, so I have not seen these issues. Only 819 apps. But I have noted that iTunes often crashes, and always lags, if I connect it and click the APPS tab.

I will persevere with it, for now, because Apple do appear to be trying to assist me. I will mention your experience to my Senior Advisor. Perhaps he can speak with yours.

Thanks.

But yes, if I was in your position I would take Small Claims court action. I did previously with iOS4 when it had the same issue (500apps approx), but it was solved with iOS5. We have a number of legal remedies in the UK, and if I am forced to, I would use them. But I am nowhere near that stage yet, as Apple are trying to assist me.