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iPhone 6 Plus Keeps Crashing PLEASE HELP!

I am a huge Apple fan, so I ask this question wishing and hoping my iPhone 6 Plus would just perform the way I know it should be.


Since restoring from my old iPhone 5S backup onto my 6 Plus 128GB (AT&T) running iOS 8.0, my 6 Plus is laggy (animations are very slow and stutter), freezy (after hitting "done" it often freezes for a good five seconds before registering the click), buggy (the keyboard sometimes doesn't appear at all, the "halos" around the folders on the home screen sometimes appear and sometimes don't, seems totally arbitrary), and crashy (whenever doing certain tasks like fast app switching, trying to change wallpaper, and others, the phone crashes, turns off the radios, then shows the Apple screen before rebooting). The crashing is happening once every five to ten minutes, making the phone VERY FRUSTRATING TO USE.


I have tried manually restarting the phone, HOME + SLEEP reset to the Apple screen, and restoring again...My next step is a factory reset and manual reinstallation of all my apps again, which is making me sick just thinking about it...


All of these things scream SOFTWARE to me, but what do I know...is anyone else experiencing these issues on the 6 Plus? Should I just be waiting for an OS update, or did I just get a lemon phone? As I said, I love Apple, and this is not a post to flame (so please save your "Go buy an Android" for someone who cares). I just want my shiny new phone to work!!! Any help is appreciated.

iPhone 6 Plus, iOS 8

Posted on Sep 21, 2014 5:58 PM

Reply
525 replies

Nov 3, 2014 5:40 AM in response to FLBeachComber

I've owned every model iPhone since the beginning... There is/has been issues with too many of anything... From music to podcasts to apps. I hate these problems, but I've just learned to slim things down (which I will say might be the silver lining here. Life is better with less noise). I can all but confirm the issue here is indeed the number of apps through my own testing. I'm hoping to maybe have enough to open a bug report (iOS developer here - and encourage others to do the same).


meanwhile, I'd advise most of you, for your own sanity, give it up on having all your apps on your device. Past experience with Apple has shown that they go for the majority of users. Not all users. That said, the bigger devices are for more media (movies, music, etc) over apps. Plus the level of "chaos" with media is less than with apps. I'm sure a smallish number of app hoarders is less of a priority for Apple than wifi and Bluetooth issues. This is just being logical and guessing... Your choice on how to let it affect you. I choose to make my life simple and delete the dumb apps I never use rather than let it destroy my everyday experience. Regardless of what is "right" or "expected", the world isn't perfect no matter how much you spend or gripe. Meanwhile, I hope Apple fixes this.

Nov 3, 2014 10:39 AM in response to yellow.jacket

I hear what you are saying, HOWEVER


1) They should have announced that one could NOT add as many apps as they want


2) I would not have purchased a 128GB unit giving them an extra $100


3) I would not have purchased as many apps from iTunes


4) I might not have made Apple my platform for mobile knowing all this.


5) The Korea News Story explains why Senior Tech are all gung ho....go to Engineering and then it is essentially "solve it yourself". They know why it cannot be solved - and yet do not want to hurt revenue or cause class action suit from #1, #2 #3 or #4.

Nov 3, 2014 6:35 PM in response to legalepa

Last night while I was playing the game Pinochle on my new iPhone 6 Plus (128GB, iOS 8.1, AT&T), it froze up mid-game. Since then, it has repeatedly frozen up, rebooted several times, or partially worked (like today, when the camera wasn't working and holding down the power button failed to bring up the "slide to power off" dialog). According to the information from the "About" screen, I have 2,200 songs, 1 video, 11,754 photos and 98 apps installed, with 81.5GB of capacity still available. All apps are constantly being updated. What is going on?

Nov 3, 2014 9:21 PM in response to TongueJedi

Based on this story:


http://www.businesskorea.co.kr/article/7084/huge-potential-recall-technical-defe cts-iphone-6-raise-questions-about-controller-ic


It sounds like an iOS update with not fix it. Thus far sounds like the most logical excuse for what is happening.


Also explains why it affects iOS 7 128GB devices - as well as why Verizon Resellers are telling me the 128GB devices are not moving, so an iPhone 6 Plus 128GB can be gotten practically overnight (if not in stock at the Reseller).


😟

Nov 4, 2014 12:32 AM in response to legalepa

Brand new iPhone 6 Plus (64GB) crashes constantly here too. Including EVERY time I tap Wallpaper in Settings. Guess I can't change the wallpapers...


I also get the folder rectangles vanishing sometimes (leaving just the tiny icons). And every app--even Settings--launches and quits by stretching the app icon to fill the screen, instead of a "real" app startup image. Very pixelly and ugly.


(Before that, it took me three full restores from my backup before it would even turn on. Boot loop after boot loop.)


Discarding my backup and all my apps and app data is NOT an option. That would be worse than any other bug. 1000 apps, mostly games. I could trim it by about 300... but it would take me forever.


Please let iOS 8.1.1 fix all this!

Nov 4, 2014 12:51 AM in response to dlatkinson

Based on your post, it appears loading down with large numbers of other content beside apps (Photos and Music in your case) also causes an issue.


I believe it would be VERY BENEFICIAL if everyone would:


Download "Battery Doctor" KS Mobile App from the itunes store (free).


Close all the running apps.


Shut down the device:


Post the following:



1) Startup Time (From time on presses the power button and white apple appears to when you get the Slide to Unlock Screen). I suspect this is a very important piece of information.


2) Number of Apps


3) Number of Photos


4) Number of Tunes


5) Number of Movies


6) Available Space on Device


7) iPhone 6 or iPhone 6 Plus


8) If not a 128GB device, as some posts have been, please note size.


9) Run Battery Doctor immediately after logging in and post % and Free Memory Available in MB.

Nov 4, 2014 8:30 AM in response to Morgan Adams1

My 64 GB Plus also almost always dies when you put it to sleep. You think it went to sleep just fine, but it cannot be re-awoken. Nor can you turn it on (long press). Nor can you toggle mute. You can force-reboot, but that's it.


Even more fun: when I do reboot, it takes forever, and then when the Unlock screen appears I have to react IMMEDIATELY to get in. Otherwise it boot-loops from there. So I have to watch the endless black boot screen like a hawk.


So I basically have to leave the screen on and plugged in.

Nov 4, 2014 12:13 PM in response to legalepa

I have had an iPhone6+ 128GB for about a month. Until yesterday, I had no problems with it. Yesterday, it started restarting at random times, and continued to restart at least once an hour and sometimes every five minute or so. The only thing that was different was that I started using handoff between my Mac and iPhone. So, I disabled handoff on my phone, and it has not restarted since then (about 3 hours).

Nov 4, 2014 3:17 PM in response to legalepa

i am having the same issue. go to the apple store and they told me to set up phone as new and start fresh that what they always tell you. i did that and the same issue happens.. so far this post has 23695 Views 170 reply since nov 4 2014 and apple has said nothing about it like there hiding something then i came across this article http://bgr.com/2014/11/04/128gb-iphone-6-plus-crash-and-reboot/ if the problem keeps up i will think about going to sue apple cause i paid full price for my iPhone 6 plus 128gb and thats a lot of money to waste for a phone that doesn't work the how it should. and all u guys should be upset also cause wether u pay monthly for a phone a two year contract for it u are paying for a phone that is not working right...

Nov 4, 2014 3:39 PM in response to vinnnyc1

I think the BGR speculation (hardware flaw) isn't the real explanation; it sounds like a million other Apple crisis stories which sound plausible but don't go anywhere. The problem is real, and dire, but I don't they've correctly guessed the cause, since 64GB models are clearly affected too.


Which is a good thing, if I'm right: it leaves some hope of a software fix.


My guess is:


- It's a memory-related issue (which explains why it's worse at some times--and for some people--than others, and why it seems to effect the Plus mainly, which uses more graphics memory than the 6).


- It's Springboard (which explains some of the Springboard/app icon visual glitches, the wallpaper crashes, the home page swiping crashes, and some of the weird "reboots" which may really be Springboard relaunching over and over. I say that because I've seen this kind of seeming "boot loop," complete with Apple logo and "connection chirps", happen in the MIDDLE of iTunes synching files. And the sync went fine even so--suggesting that the UI is crashed but the underlying OS is still doing it's job: not a full reboot then. Of course, full reboots might happen too, at other times).


- It's caused (or at least made a lot worse) by having a ton of icons (since they are a RAM-consuming element of springboard). That explains why app splash screens, app icons, app names, and folder backgrounds are all sometimes missing: not enough RAM for them?


- Having a ton of icons is more likely among those who need a 128 GB model. But my 64 GB Plus, and others', are affected too. I happen to have a ton of apps, putting me in the same boat as many 128 owners.


- This also explains why Zoom mode sometimes helps (but is no cure-all): Standard mode screens are rendered behind the scenes at 414 x 736 (@3x then scaled to 1080p). But Zoom mode screens are rendered at 375 x 667 (same as an iPhone 6, only @3x instead of @2x--and then scaled as always to 1080p). That's 22% more pixels being crunched in Standard mode. Save a little RAM using Zoom mode, and the crashes may happen less often.


- And in addition to this particular problem, I'm sure there are other bugs and crashes in iOS 8 (I just had one Springboard crash on a brand new setup with no apps installed). Those are happening as well, muddying the waters as we try to find the pattern.


If Apple can optimize Springboard in some way, we may see a fix in an update! Until then, my phone is a brick 50% of the time...

Nov 4, 2014 3:46 PM in response to Morgan Adams1

I agree that all the apps MIGHT be causing the 1GB Apple uses for the iOS to crash for lack of memory.


That is why I asked for people to list their BOOT TIME and other specs, including available memory once logged in.


Not knowing how the songs/photos are indexed in the iOS, is why I asked those to be included in the posts (which on 1 person has done).


It would be very telling if someone could do an icloud backup of their 6+ 128GB and then reinstall in a 6+ 64GB to see if the issues are just as often - or if at all, but when Apple refuses to do simple things such as this, it tells me 1) They have already done this and know it is the issue 2) They have already done this and know it is NOT the issue 3) They know the issue is the IC / Memory type, especially as it was a hardware problem for Samsung that they have corrected.

iPhone 6 Plus Keeps Crashing PLEASE HELP!

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