No incoming message sound when locked - iPhone 6, iOS 8

I just got an iphone 6 yesterday. same thing is happening to me. i'm on iOS 8.1.1. The phone still vibrates but it doesn't do the text tone. And before people tell me that it's on silent, i have my vibrate off when it's on silent. So it vibrates only when sound is on.

I have the regular Ding ringtone sound, and it doesn't even get cut off, it just doesn't play. And yeah I agree that it has something to do with the headphones because I've noticed it will work sometimes and other times it won't. Really annoying when I have clients who message me and need an urgent response.

This is also happening to my iphone. I have also reset it many times. Works once and then not again. No sounds when I receive a text or email. My emails don't come in until I reset. Does anyone have a solution to this?

I found that in the Do Not Disturb that my setting was on manual. Once I toggled it off the text tones worked in the locked screen

Hey everyone,

So i fixed it. Apparently something was wrong with the backup that was used to update my new iPhone 6 (8.1.1) from my previous phone. After restoring the phone and instead of restoring from backup, restoring it as a new phone, the phone was fixed. It's going to be a pain to redo all of your settings, but tones work correctly after. To see if this is your problem restore your phone as new after backing up. If the problem is fixed, then you know it was backup, otherwise restore again and restore from the previous backup you made and you'll be back where you started. Hope this can help someone else out there. Good luck.

I have this problem with my iPhone 6 Plus too. It also plagued me on and off with my 4S.

Sometimes I will receive alert tones, other times I won't. I'm sitting here tonight texting back and forth with my girlfriend. The phone is right next to me, the volume is on full and I don't have "do not disturb" switched on. Everything is set correctly in the notification settings. When I get a text, sometimes it makes a sound, other times it doesn't. I have to keep checking my phone and sometimes there will be a new text that neither made a sound or displayed on the lock screen. The same thing happens on and off with emails, voice calls and voice mails.

I use my phone to run my business and obviously this is a huge problem. I've missed very important calls and messages and it's ended up costing me money as well as creating ill feeling between myself and clients. I love my iPhone but to be honest I'm starting to wonder if I made the right choice all those years ago when I switched from BlackBerry. My BlackBerry was absolutely 100% rock solid at these core communication features. Never missed a call or notification. My iPhone is so unreliable with notifications that I'm constantly taking it out of my bag to see if someone's called or texted me.

I've seen this problem reported all over the web and Apple have done nothing to fix it. They cannot be unaware of it. I don't know whether it's a software problem or a hardware problem, but they really need to get it sorted out.

Go to settings.

Sounds.

Lock Sounds.

Turn it off.

Will all due respect, that's not what we're talking about. You're talking about enabling the sound which is heard when locking the phone. We're talking about message notifications not sounding when the phone is locked.

This is a major, major problem that a device like IPHONE 6 should not be causing! I have serious, time sensitive texts with reports where we compete

with others to accept the jobs and the texts are crucial. Yesterday, I probably lost $1,000 no knowing the messages came in despite all the settings being 100% correct. The minute they come in I have 30-60 seconds to accept before someone else takes it. They need to fix this message alert being silent issue permenantly like now or I have to switch phones as those message alerts worked perfectly on my old IPHONE for last 2 years and are crucial to my income & business. Who expected this from the newest technology? I hope someone or Apple can please deal with this now as it is a message driven world and this cannot just be ignored-its obviously thousands of people dealing with this issues.Anyone who has any updated info it would be great if they post.

sorry I misunderstood. Here's how to fix:

Settings

General

Reset

Reset All Settings

You will have to reenter all the password, fingerprint, pass code, etc. So it is time consuming, but it works.

Not sure I want to try that. This problem has persisted for me for over 3 years of iPhone use. In that time I've done full factory resets on a number of occasions. And now that I have a brand new 6 Plus, the problem happened from the get go. If it happens on a FRESH phone (i.e. all settings reset) then I don't see how clicking "Reset All Settings" is going to fix the problem permanently. This is a bug and Apple need to fix it.

I hope you have your mute button(on top of the volume button) deactivated 😁. if the mute button is depress, no matter how u do on the Sound setting, it will not make a sound LOL

Thanks a lot!!! I've been trying to fix it for ages and it was just about to make an appointment with Apple store, as I thought there is a problem with my phone! You saved me a lot time! Disabling the manual option on "do not disturb" instantly help! Thank you once again!

Thank you, Hamlink4! This "no text tone" issue had been driving me crazy, and your suggestion worked for me, too. Made my day!