No incoming message sound when locked - iPhone 6, iOS 8

The video volume thing might work for some people but that's clearly not what the wider issue is here. My video playback volume is turned all the way up and yet I still don't receive notifications sometimes. It's not just that the phone doesn't make a sound - sometimes notifications don't appear at all. I get no banner, no pop-up and nothing appears in the notification center. A crucial thing to remember is that the notifications sometimes appear. If it were a case of some setting somewhere being out of whack, I wouldn't see them at all.

It's not just texts for me. Reminder notifications sometimes don't show either. Yesterday I set two reminders, one for 9pm and the other for 9:30pm. Neither appeared. And yes, I have notifications set up and active for reminders.

This is a horrible, horrible bug and to be quite frank it's made me see the iPhone (and Apple) in a whole new light. It did look at one point as if the iPhone would become a viable BlackBerry alternative for business. All of that is out of the window now that I cannot rely on my iPhone to deliver notifications that are important to my business. I've lost money because of this junk. Going forward, I find I can't fully concentrate on what I'm working on because I'm always paranoid that some message has arrived that I wasn't notified about. I'm constantly checking my phone. Apple needs to fix this issue and fix it now. This is either a communication device or it isn't. I can install all of the latest and greatest iPhone apps but if my phone can't handle this most basic communication functionality then I'm going to have to say goodbye to it. BlackBerry is looking more and more attractive by the day. I may have grown tired with RIM and their failure to keep up with the times, but at least my old BlackBerrys never missed one single notification. Not one.

Ok, then that is not the original issue on this thread.

From OP:

"I've been trying to find an answer to this question, but have yet to resolve it. I have a new iPhone 6 plus. When a new message is received, the screen wakes up and displays the message info, but there is no associated sound. I have a sound set for messages in settings, but it doesn't matter what I choose, it still does not make a sound when an iMessage or text message comes in. The sounds do work when the phone is unlocked. I do not have Do Not Disturb turned on, the volume switch is turned on and the volume is at the top value."

This thread is not about notifications not showing at all.

I was having similar problem, but it is fixed.

In settings, go to Do not Disturb.

Manual ( turn Off)

Allow calls from ( Everyone)

You are done.

it worked! thanks.

I had the same problem until tonight. Played with ring tones, do not disturb, volume, and everything else posted. What I found is that when you go to sounds/text tone, there are two types of tones in the scrolling menu. The top set of tones are for alert tones and the bottom set are ringtones. They are separated by a gray bar that states their purpose. Many of the tones are the same name. You need to set your text alert in the Ringtones and reminders, alarms, and such in alerts. The weird thing about this menu is when you go to sounds/ringtone the menu is reversed. Mine works in locked mode or unlocked now. I have an Iphone 6 8.1.2. My problem started after my latest OS upgrade. Hope this helps.

Sorry kjlippy, but this cannot be a valid fix due to the fact that ALL tones categorized under Alert Tones or Ringtones work with Alert Tones/ Ring tones. The "top set of tones" you mention can and do work as Ringtones just as "bottom set are Ringtones" can and do work with Alerts. It seems after reading this forum, playing with Do Not Disturb or adjusting the volume in YouTube are the only "high level" suggested solution.

To suggest that Alert Tones are only for alerts and Ringtones are only for Ringtones is not a solution.

Here is the solution - weird, but still the solution:

What fixed the problem for me was my alert sounds relied on volume instead of ringer tone volume. Go to any video app, IE YouTube, and turn the volume up all the way. This controls the volume for alerts when the phone is locked. Again weird, but still the solution once the Do not disturb feature and mute button are examined.

After trying a ton of things that I've seen posted for a fix, your solution appears to have worked for me. Thanks xeonic84!

To reiterate the fix:

• Notifications

• Disable notifications for messages

• Power phone off. Power it back on.

• Return to notifications and turn it back on for messages.

As far as Apple and their "personal response within 48 hours" email, it's now day 4 and that hasn't happened yet.

I had the same problem in the 3rd year of using my iPhone 4s (no sound alert when receiving text messages, well I shouldn't say "no" sound, sometimes it will alert me and sometimes it won't). It was extremely frustrating and I was so excited to not have this issue when I got my brand new iPhone 6...unfortunately I am still having the same issue!!! I couldn't believe it! I am the biggest Apple fan around, ask anyone who knows me. I have owned and loved their products for years but lately it seems things have gone down hill.
I have fiddled with settings and turning things off and on but it still seems to be the same thing, sometimes I get an alert, other times I don't

.

Has anybody gotten a response from Apple? I don't live near an Apple store but I may venture to one on my next long weekend if need be. This is a very disappointing bug after spending so much on a new phone 😟

As stated in the previous post, it had been 4 days. Now it's a week with no reply. I was not going to pay $29 for a phone call to Apple that may or may not have resolved the issue. My Verizon agreement expires in early April. Normally I would automatically get a new iPhone, but I may rethink this when the time comes. I would expect Apple to at least attempt to resolve the issue with the price of these devices, but that hasn't been the case. I'm glad that these forums exist so that we may give each other help when we can.

Like you, I've owned Apple products since the 90's starting with a Performa 6400/OS 7. Love the products but sometimes the support is not that loveable.

If your iPhone is new enough or if you have a protection plan, maybe you can get an answer with paying up. Fortunately, the fix suggested by xeonic84 appears to be holding for me.

As stated by pm shop above.........

pmshopJan 18, 2015 6:18 PM Re: No incoming message sound when locked - iPhone 6, iOS 8
Re: No incoming message sound when locked - iPhone 6, iOS 8in response to GIS_Kid

Here is the solution - weird, but still the solution:

What fixed the problem for me was my alert sounds relied on volume instead of ringer tone volume. Go to any video app, IE YouTube, and turn the volume up all the way. This controls the volume for alerts when the phone is locked. Again weird, but still the solution once the Do not disturb feature and mute button are examined.

This worked for me also......

ALERT SOUNDS RELIED ON VOLUME INSTEAD OF RINGER TONE VOLUME. GO TO ANY VIDEO APP, IE YOUTUBE, AND TURN THE VOLUME UP ALL THE WAY

Thanks pm shop!!!!!!!!!

I've been messing with this issue for months - Yes sometimes the soft reset worked but maybe thats because it set the volume on our apps back up and after we turned them down again problem not solved. I hope this works for EVERYBODY.....

🙂🙂😁😁

Perfect :-)

Thanks

I Think it's a notification setting of headphones

I have the opposite problem. When a text message comes in the notification volume can wake the dead. My ringer volume on the side buttons is set to 1/3 at best, yet when a text message comes in, watch out. Through some research and forums like this, I have found that if I go to the music app and look at the volume there, it was set to full. As soon as I adjusted it to a lower volume, my text message notification dropped as well.

Weird, but it seems the notification volume is tied to the volume set in apps like music.

...and video ✅