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AlumarX Author

Level 1

0 points

Settings app crashes when managing stored Music (iTunes Match)

Since upgrading to iOS8 I haven't been able to see the expandable view you get by heading into Settings > Usage > Manage Storage > Music. As soon as I tap "Music", the settings app crashes.

It's not harware related because it happened on my iPhone 5S and now on my 6.

So far I've tried:

1. Restoring device with iCloud Backup / iTunes Backup

2. Restoring + setting as a new device

3. Restarted phone countless times, closing all the apps in the background, etc

4. Called Apple. The rep just didn't know how to help me.

I've checked on other people's phones with iTunes Match and their phones do not crash like mine. I'm assuming this problem is Apple account related. Any clues?

I bought a 64gb phone to store most of my music using Match, but now I can't manage it. The only hope I have right now is to wait until Apple magically fixes it with an upcoming iOS update.

iPhone 6, iOS 8

Posted on Sep 22, 2014 7:39 PM

53 replies

Oct 3, 2014 11:21 AM in response to d3bing

Already reported by me, but the more people report, the more visibile it will be to the tech team.

Oct 6, 2014 11:59 AM in response to Roberto Avanzi

Having the same problem - unfortunately the "Group by album" was already turned on, and turning it off didn't work, neither did turning it on again.

Oct 7, 2014 12:08 AM in response to AlumarX

I'm just devastated by this. It better not be that bloody U2 album that has ruined my iPhone 5. I am just about to head overseas on a 3 month trip and my iPhone 5 is now useless as a music player which was my sole reason for spending $1000 on a 64 gig phone. Freakin devastated and nothing I can do.

Oct 7, 2014 12:25 AM in response to Pedroagogo

@Pedroagogo why? It is not useless. You can still listen to music and delete it from the Music app.

it is a infuriating bug, but the Music app should be perfectly functional.

However, I filed a bug report and referred to this disscussion thread.

Roberto

Oct 7, 2014 12:29 AM in response to aussieguyinnyc

Ouch...

Oct 7, 2014 12:32 AM in response to AlumarX

By the way, my bug report is now reported in apple's bug reporter as duplicate of an earlier bug report which is now marked as closed. Therefore, I would assume that the software will be fixed in the next iOS update. Let's keep our fingers crossed.

Roberto

Oct 8, 2014 6:30 PM in response to Roberto Avanzi

This was huge. I've been trying to solve this bug for a month. Thanks.

rinktums

Level 1

0 points

Oct 18, 2014 1:38 AM in response to Roberto Avanzi

Incredible Roberto! I have no idea how you put the right pieces together to fix this bug, but I'm very impressed. Thanks for solving this problem for me and others.

Oct 20, 2014 1:47 PM in response to AlumarX

8.1 seems to have fixed this. At least, it works well regardless of the "Group by Album Artist" setting on my iPhone.

Micbarry

Level 1

18 points

Oct 20, 2014 11:19 PM in response to Roberto Avanzi

Unfortunately, 8.1 hasn't fixed it for me. On my iPhone 6, anyway.

On my iPad air, it's fine, but not on the iPhone 6.

I think it has something to do with the nature of the music files, but I'm not sure what.

Apple lossless vs. AAC 256?

Embedded artwork vs. non-embedded?

Compilation albums vs non-compilation?

The answer lies somewhere within.

But it's still a bug...

Micbarry

Level 1

18 points

Oct 20, 2014 11:23 PM in response to Micbarry

Ok, so I just transferred some lossless music over to the iPad. Now it crashes too.

With AAC 256, it doesn't.

Could this be it?

Oct 20, 2014 11:28 PM in response to Micbarry

I don't have any lossless music on my iPhone yet it crashes for me, so while it might be a reason it's certainly not the reason

Micbarry

Level 1

18 points

Oct 20, 2014 11:30 PM in response to aussieguyinnyc

Thanks for the feedback. I guess we'll keep digging. 🙂

Micbarry

Level 1

18 points

Oct 21, 2014 1:36 AM in response to Micbarry

So I've tried syncing various combinations of music from my iTunes library.

There really doesn't seem to be any discernible pattern whatsoever.

The most perplexing experiment I've done involves syncing two separate albums. Let's call them A and B. The results were:

1) Album A by itself - doesn't crash

2) Album B by itself - doesn't crash

3) Album A & B together - crash

This seems to suggest that there's nothing wrong with the metadata on each album per se, but something about the combination of the two freaks the system out. On the upside, this is 100% reproducible, which helps I guess.

Joey1985

Level 1

8 points

Nov 17, 2014 1:34 PM in response to AlumarX

I have the same problem, have tried everything already and nothing works. I am curious to see if/when there will be an answer.

Settings app crashes when managing stored Music (iTunes Match)