Remove device from "My Devices" list in iCloud.com "Settings"

Hi,


I have upgraded my iphone and followed everything to disassociate from my account.

I have turned off find my iphone, then erased the phone.


As a result, I can't see the old phone on find my iphone. Great.

BUT... if I go to iCloud.com, in "Settings", I can still see the old phone listed here, and can't do anything to remove it.


Any ideas?


Many thanks!

Posted on Sep 23, 2014 9:39 AM

Reply
195 replies

Nov 3, 2014 8:52 AM in response to benoit.grelard

Add me to this list also. I turned in my iPhone 5 as part of Apple's recycle program to the rep at my local Apple Store when I picked up my iPhone 6 and he followed all of the normal steps to wipe out my old phone prior to handing it over to them. It still appears in the settings section of my iCloud account.


To those that want to start a separate thread on this issue I recommend that all posts stay on this one as the more replies the sooner Apple will take notice and do something to fix this issue which is an obvious glitch!

Nov 3, 2014 8:20 PM in response to benoit.grelard

"If you drop your phone in a river of molten lava, let it go, cause man...it's gone." Jack Handey


Well, that may be true. But, if you fail to sign out of iCloud before trading in your phone all the lava in the world is going to do you no good.


I also have this problem. It may or may not be connected to the above issue. In iTunes under "Managed Devices", my iPhone 6+ is listed as iPhone 5S. The association date is the date I activated my new iPhone 6+. So I'm pretty sure this is my iPhone 6+ misnamed. I also had ANOTHER iPhone 5S listed in Managed Devices. Its association date was the date I activated my iPhone 5S...about a year ago. I removed that phone from the list and it stay removed. I also removed my iPhone 6+ (named iPhone 5S) from the managed devices list and turned off iCloud on the 6+. It disappeared from Managed Devices. Then I turned iCloud back on, on the 6+. It reappeared in Managed Devices...as iPhone 5S! For some reason iTunes is stuck calling my 6+ a 5S. That may have something to do with the fact that I set up my 6+ from a backup of the 5S. What's odd, is that in all other ways my 6+ gets referred to as an iPhone 6+.


If this doesn't straighten itself out in 90 days I may just go looking for that volcano.

Nov 5, 2014 11:40 AM in response to tording99z28

how does your iPhone 5 that you used 2 years ago appear? It should only display devices running iOS 8, or OS X Yosemite, which wasn't released until summer this year.

Nov 5, 2014 11:44 AM in response to timurray2000

As posted earlier by SumYunGai:


Follow the directions.


First go to https://appleid.apple.com


Click on Manage your Apple ID and Sign In.


Verify your identity.


Go to Password and Security.


Click on 'Add or Remove Trusted Devices’.


Remove the device you want from the list and then you can Verify your new iPhone etc.


---------

It worked for me. I returned an iPhone 6 Plus that was still showing in my list of devices. Also deleted my old iPhone. All done deleted. Problem solved.

Nov 5, 2014 11:48 AM in response to macuser7

There is no "Add or remove trusted devices" link in the password and securities tab, even after you submit the answers to the challenge questions.

Nov 5, 2014 11:55 AM in response to tording99z28

That is true but the devices displayed under settings is a new feature that was implemented during the iOS 8 transition, and thus it shouldn't display anything that is not running the two current operating systems.

Nov 5, 2014 1:30 PM in response to macuser7

I have two (2) trusted iOS 8 devices associated with my Apple ID and the same two (2) devices also show up on Find My Phone. However, a third "phantom" device I no longer have in my possession still shows up in the iCloud.com/Settings My Devices page. I am sure I signed out of iCloud before I reset that device and got rid of it!


There is no successful method to delete this "phantom" device from iCloud.com Settings/My Devices that I know regardless of what is being stated by others without having the actual device in your possession.


It's up to Apple to fix this on their end! Until that happens I'll live with the minor annoyance.

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Remove device from "My Devices" list in iCloud.com "Settings"

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