Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

iPhone 6, iOS 8

Posted on Sep 24, 2014 6:24 PM

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Question marked as Top-ranking reply

Posted on Jun 14, 2015 11:00 PM

GO to settings, scroll down to iCloud, click on it, scroll down to log out, press log out and wait for it to finish logging out, then log right back in with your iTunes password. It will reset up your pictures, don't be alarmed they will disappear for a few minutes and then re download from the iCloud and that fixes the error.

133 replies

Jul 3, 2015 5:05 AM in response to Rundmc96

I am struggling with this, too. When I try to share a "Moment" from my Photos app on my iPhone 6 Plus, I get a progress meter labled "Preparing..." that quickly fills to 1/4 of a circle, then halts for several minutes. After that, inevitably, I get the error mentioned in the subject of this thread: "There was a error while preparing to share. Please try again later."


Would love to have a fix for this.

Nov 8, 2015 6:04 AM in response to chemarbec

Had same error message on my iPad2 when trying to share videos synced from from my iPhone6+ via iCloud. Sharing directly from the iPhone works.

Despite years of development and feedback, iCloud is still unreliable. Why don't they just by one of the fully functioning cloud storage companies if they cannot get a basic service working?

Apr 19, 2016 10:04 PM in response to rispoli53

Infact Apple seem to be drifting from its user experience effect. Had this problem immediately after recent upgrade. Immediately I did not like the deck of cards visuals for changing between running apps. Previous slides much better. Thought Apple will even use the 3D effect it originally had with Albums.


Then more frustration. Vedio track changed from top to bottom. Plus slider now stays in middle and you can't really appreciate well how far you are in the video and how much of it is left.


Then wham. I can't send media I could before.


Even more worse, after logging out and logging back in those media have completely disappeared. At least before I could view but not share. What's up with Apple? Does it listen?

Apr 19, 2016 10:13 PM in response to simone45

Call & SMS are first and foremost functions of phones even before the advent of smart phones.

For smart phones multimedia becomes their first and foremost exetension including sharing.


How come Apple did not ensure sharing works well in various settings/scenarios or at least in a scenario a lot are experiencing before releasing version 9.3?


Now I have lost very important data that's supposed to be backed up in iCloud. Plus I pay hefty monthly also on iCloud which seem to be the most expensive cloud service. I really feel cheated and definitely apples lack of finesse.


oh it seems dictionary has also disappeared with this upgrade. Very big regret upgrading.

Nov 1, 2017 10:15 AM in response to twolip

I did this. You have to delete everything from your phone in order to do this...I signed back in. All my 4000 precious photos and videos are gone. I have 40 and they’re just from the last couple of days. I’m heartbroken. This is ********. Apple needs to figure out why we had this issue and fix it so this doesn’t happen again.

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Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

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