You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

iPhone 6, iOS 8

Posted on Sep 24, 2014 6:24 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2018 8:58 AM

I really hate this and i have sent various reviews about this situation but they’re not doing anything about it at all and it’s been 3 ios updates since. can we just go back to the days when photos are stored normal in my photo library without the blurring and the exclamation point in the corner. Please, someone say something about this issue, it’s really getting my nerves, i hate it

133 replies

Apr 19, 2016 10:04 PM in response to rispoli53

Infact Apple seem to be drifting from its user experience effect. Had this problem immediately after recent upgrade. Immediately I did not like the deck of cards visuals for changing between running apps. Previous slides much better. Thought Apple will even use the 3D effect it originally had with Albums.


Then more frustration. Vedio track changed from top to bottom. Plus slider now stays in middle and you can't really appreciate well how far you are in the video and how much of it is left.


Then wham. I can't send media I could before.


Even more worse, after logging out and logging back in those media have completely disappeared. At least before I could view but not share. What's up with Apple? Does it listen?

Apr 19, 2016 10:13 PM in response to simone45

Call & SMS are first and foremost functions of phones even before the advent of smart phones.

For smart phones multimedia becomes their first and foremost exetension including sharing.


How come Apple did not ensure sharing works well in various settings/scenarios or at least in a scenario a lot are experiencing before releasing version 9.3?


Now I have lost very important data that's supposed to be backed up in iCloud. Plus I pay hefty monthly also on iCloud which seem to be the most expensive cloud service. I really feel cheated and definitely apples lack of finesse.


oh it seems dictionary has also disappeared with this upgrade. Very big regret upgrading.

Apr 20, 2016 2:32 PM in response to Richard-2009

I haven't been able to do this as well for the last few weeks today I Decided to log out of cloud on phone and re log in. And now i can send photos via text messages and as well go to photo album and send them from there. No more UN able to share. Tray again later- so far that hasseemed to fix the error in sharing and attaching the photos 😉

May 21, 2016 4:02 PM in response to Reading Tchr

From my experience this happens when you have your phone set to 'optimised'. This means that the image/ video is not stored on the phone itself, but in the cloud, freeing up space on your handset. However, when you do eventually fill up the handset, then decide you want to watch, send or view said item, it cant download it back to the phone (which it needs to do in order to send) due to lack of space.


If you find yourself in this situation then the only thing Ive found to work is to plug my phone into my computer, transfer all visable videos/pictures. Then go through them on my phone and delete the ones I can do without. This then free's up the space on my phone in order to download the the ones I really want.


Id advise having your 'Photos & Camera' settings set to 'Download and keep originals' to prevent this happening in the future. However, it does mean the space on your phone is pretty valuble and you're likely to need to take stuff off (maybe transfer to a hard drive) regularly. Another thing I've learned since my brother became a manager at Apple is that videos take up a lot of space on your phone when youve initially recorded them. If you transfer them to your computer, then back again, they appear smaller, using less storage space.


I've noticed lots of people on here saying that they are signing out of icloud then signing back in but find they are losing stuff. BACK UP FIRST. If you dont then you are likely to lose things and not get them back. If you did back up and find that a few things are missing, give it time. it's literally pulling all your stuff from the freaking sky, dont expect it there in minutes. Mine has sometimes taken hours


Hope this helps someone

Jun 29, 2016 3:18 PM in response to Reading Tchr

I think this has to do with whether there's a match between how originals are set on your phone and iCloud. I started running into the problem after I had to reset my phone to original settings. Eventually I realized that I had previously had the phone set to "optimize photos in icloud" and now it was set to "download and store photos on phone." Once I changed it back to "optimize photos in icloud" I was able to chose any photo for wallpaper and was also able to share photos normally. I hope that helps someone else.

Jul 1, 2016 12:08 PM in response to Reading Tchr

What worked for me: (I have iCloud Photo Library enabled and Optimize iPhone Storage checked) I logged out of iCloud then logged back in. At first, all of my cloud pictures/albums were removed from the phone. When I logged back in it took a few minutes for everything to download again. I have over 2k photos and 15+ albums so it took a bit for it all to come back. After it was done I received the same error on the pic I was originally having problems with, but a few minutes later it worked! I guess it needed some time to "settle in" once everything was downloaded.


Also, keep the photos app open until the spinning wheel in the status bar disappears and see if that helps. That wheel indicates that media is being uploaded/downloaded. Hope it works for anyone else with this issue!

Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.