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JDFMRS Author

Level 1

0 points

iPad Air since iOS 8: Apps not updating and downloading no longer possible. Fix?

This problem only really started in the past couple days. I can no longer update apps, cannot download books from the store in the books app and cannot download newspapers in my newsstand. Also, my Adobe reader for iPad open but shows a blank page for 15 seconds before closing and returning to my iPad home screen.

Previous to this, the first few days of iOS 8 did not give me problems, though I had not yet tested all of the above items but apps updated easily for first few days (until 22 sept). Is there a fix?

iPad Air Wi-Fi, Cellular, iOS 8

Posted on Sep 25, 2014 12:07 AM

Top-ranking reply

Diavonex

Level 9

67,235 points

Posted on Sep 25, 2014 12:26 AM

(A) Try reset iPad

Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

Note: Data will not be affected.

(B) Try reset all settings

Settings>General>Reset>Reset All Settings

Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset

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322 replies

Dave_OC

Level 1

76 points

Sep 30, 2014 10:03 PM in response to robertswinter

robertswinter wrote:

.Same problem all discuss....can not update apps, and Zinio crashes, and Evernote crashes

I think this is the answer ...

1. I deleted the WSJ app

2. Rebooted the ipad Air

And all works....apps update/download, zinio works, evernote works....time will tell

But it appears that either the WSJ app is gumming it up for bad coding or Apple is hanging because of a bug/code changes (ultimately Apple's responsibility). And as I read above other deleted magazine apps....so maybe its tied to the Newstand feature of iOS

Those that try this should report back for all to read (on whether it works or not)......

Awesome - After days of trying lots of suggestions, this worked !!!

Also, my other iPad which never had the problem, never had the WSJ app. An added bonus, my Directv app which hung on startup at the same time the download problem started is working once again.

JDFMRS Author

Level 1

0 points

Sep 30, 2014 10:33 PM in response to Dave_OC

i have previously said that I downgraded my iPad Air to 7.1.2 and yes everything had been back to working perfectly.......until last night. In preparing for a trip, I downloaded a couple movies and they reached the end of the download and reached the final stage of installation (I forget what it is called) then I got a "download error" message and now my videos app does not even open so not only can I not view the movies I just bought but I cannot even open the app to see my existing movies. However, everything else seems to be working under 7.1.2 so far. That said, those movies were the first things I tried to download since a reinstalled the old iOS and downloaded my apps at that time. Maybe I should try downloading another app just to see. I will update again if I have an issue with that.

repeat.....the videos app does not even open anymore!!

hello Apple? Are you listening? Hello customer service? Are you working on a fix or just reading and enjoying these posts?

JDFMRS Author

Level 1

0 points

Sep 30, 2014 10:41 PM in response to JDFMRS

Ok, I downloaded a new app without issue but it still seems that the switch back from iOS 8.0 to 7.1.2 still had a lingering impact on the videos app so hopping there will be a fix for this Very very soon.

hard to believe that nobody in media is talking about the issues with iPads on the new OS. There are many iPads out there. A we the only ones who tried to do the update and hence such a small number of people that Apple does not care?

Sep 30, 2014 11:02 PM in response to Dave_OC

Might not be a good idea to delete wsj app.. What if it does not work? That means u won't be able to download any app, including wsj... Maybe it's better to wait for apple to take notice and wait for a definitive solution to this problem..

Sent from my iPad

Sep 30, 2014 11:21 PM in response to crispiniii

Sorry, but that is just silly

Sep 30, 2014 11:33 PM in response to JDFMRS

No, we are not the only people updating to iOS 8. If you're really interested in the numbers of people upgrading to iOS 8, read this Forbes article.

Sep 30, 2014 11:38 PM in response to robertswinter

I have a feeling this will solve the issue for a lot of people.

I am on an iPad mini and it is working for me. However, what also has worked for me is to entirely sign out of iCloud and then turn the iPad off at least once (possibly twice). I had noticed some funny stuff happening with the WSJ app shortly before these issues started happening for me (about a week ago now), but I never connected them. I would definitely delete the app, and if you really need to read WSJ on your iPad just log in through Safari.

Sep 30, 2014 11:43 PM in response to robertswinter

Thanks for the fix, robertswinter! Deleting the WSJ app and rebooting the iPad solved the problem. All of my stuck apps are now updating, after a week of frustration.

Thanks!

whinkle

Level 1

0 points

Oct 1, 2014 2:23 AM in response to william1915

Yes, I can confirm this too. Deleted WSJ app, rebooted, and all other apps then updated quickly.

Oct 1, 2014 2:24 AM in response to robertswinter

HI. Instead of deleting apps, I just TURNED OFF BACKGROUND REFRESH, made sure all apps are closed..... Turned ipad off then on... Worked for me..

JDFMRS Author

Level 1

0 points

Oct 1, 2014 2:59 AM in response to whinkle

I See there is an update to the WSJ app dated yesterday and it says it fixes the fact that new content was not downloading. I have not yet updated that app and am holding off doing so. Given I am back on iOS 7.1.2 for now, I am not having problems with that app anyway. For me, it is just the videos that are not working at all anymore and the app does not even open ever since I tried downloading a couple movies last night.

i Really want to upgrade to the new iOS so I hope Apple fixes these problems in very short order. Now that they got the iPhone issue sorted out, time to tackle the iPad issues.

Oct 1, 2014 3:02 AM in response to Tsecaur

same issue here, I cannot access iphone or ipad via itunes on my imac. For the fist time in over ten years I am over Apple, they are losing me, the magic has gone. I never thought I would do it but I just bought my wife a samsung phone...

Oct 1, 2014 4:59 AM in response to Badappleleahy

TTurns out WSJ app is the issue. Just delete it. Don't forget to unsubscribe or u still get charged.

Oct 1, 2014 5:08 AM in response to robertswinter

This worked for me as well. Thanks!

Oct 1, 2014 5:31 AM in response to JDFMRS

MMine just started working magically last night. I did nothing to cause the change.

iPad Air since iOS 8: Apps not updating and downloading no longer possible. Fix?