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iPad Air since iOS 8: Apps not updating and downloading no longer possible. Fix?

This problem only really started in the past couple days. I can no longer update apps, cannot download books from the store in the books app and cannot download newspapers in my newsstand. Also, my Adobe reader for iPad open but shows a blank page for 15 seconds before closing and returning to my iPad home screen.


Previous to this, the first few days of iOS 8 did not give me problems, though I had not yet tested all of the above items but apps updated easily for first few days (until 22 sept). Is there a fix?

iPad Air Wi-Fi, Cellular, iOS 8

Posted on Sep 25, 2014 12:07 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2014 12:26 AM

(A) Try reset iPad


Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears


Note: Data will not be affected.


(B) Try reset all settings


Settings>General>Reset>Reset All Settings


Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset

322 replies

Oct 14, 2014 7:05 AM in response to selenafromshenzhen

The Wall Street Journal just released an app update. In the notes they say "fixed a bug where WSJ would prevent App Store downloads". I doubt they are the only developer with this problem, but it sounds like it may not be an iOS issue (who cares really as long as it goes away!).


i downloaded the WSJ update from my iPad air and then three other apps after it (interestingly, including Kindle app - someone had mentioned that as a possible culprit). All worked fine so far.

Oct 14, 2014 8:11 AM in response to ColoTunes

ColoTunes wrote:


The Wall Street Journal just released an app update. In the notes they say "fixed a bug where WSJ would prevent App Store downloads". I doubt they are the only developer with this problem, but it sounds like it may not be an iOS issue (who cares really as long as it goes away!).



Thanks! This is an IMPORTANT piece of information. And I knew it wasn't just related to iOS 8, because iOS 7 users were reporting it, too. But, it's good to know that, and I'm sure (as you say) there are other developers who have that problem! So, tell those developers to "Fix it!" ... :-) ...

Oct 14, 2014 2:18 PM in response to sorcc

I can give this post that I've been putting up elsewhere ...


There are many users here on this forum who have had some initial problems, and have been able to get their iPads working normally again. I can give you one such solution that seems to work in many cases. With the large majority of users, on the other hand, they have never had any major problems with iOS 8.0.2 (as is the case with me). And in saying that, I'm not talking about some minor glitches, which are small bugs that Apple will fix, but I'm talking about the entire iPad being unusable, as some have reported. There's no way your iPad should be unusable and it doesn't have to be, with the success other people are having.


As I said, there have been many users that have gotten their iPads back to normal from resetting it back to factory default condition. That's what I've been posting in order to help a lot of people here. For anyone else reading this, here are the Apple Support Links for backup and then ... for setting it back to factory default, below.


ALSO ... do know that some people have restored their backups and found out that things slowed down again, which means there is something in the backup that is causing trouble. And many times that could be an app or two that is troublesome. I read the other day that another user had Apple run their special diagnostic software on his iPad and Apple found one particular app that was very bad (causing slowdowns and interaction problems). So, they told him to get rid of the app. When he did, everything returned to normal. So, do realize that even though resetting to factory default helps many people (and it should be done every year anyway, I say ...) that there could be other apps which could cause the trouble, too. And then, as many have reported here, clearing the setting helps at times, too. I've had to clear my network settings a few times, when Safari seemed to be "hanging". And when that happens, it solves that problem. Anyway, there is not just one particular solution that helps for all, but the resetting back to factory default is something everyone should do anyway ... and ... be sure to do your backups, too.


Back up and Restore your iOS Device with iCloud or iTunes

http://support.apple.com/kb/ht1766


iTunes: About iOS Backups

http://support.apple.com/kb/ht4946


ICloud: iCloud Storage Backup and Review

http://support.apple.com/kb/PH12519


Use iTunes to Restore your iOS Device to Factory Settings

http://support.apple.com/kb/ht1414


Also, to see what another user did, read this person's account. There is hope for us all ... :-) ...


keithfrommariettaOct 12, 2014 3:25 PM Re: IPAD2 very slow after IOS 8 upgrade
Re: IPAD2 very slow after IOS 8 upgrade
in response to pacoKAS

SOLVED: IOS 8 Issues on iPad 2:


I just returned home from a visit to the Genius Bar. Like you and many others, when I upgraded my iPad 2 to IOS 8, it became practically unusable. It was VERY slow, lagged whenever trying to to do anything. Lots of screen freezes and apps spontaneously crashing. I was convinced that the processor on the iPad 2 just couldn't handle the new IOS and I went in to see about restoring to IOS 7.


Thankfully, I was hooked up with a very sharp guy at the bar. The problem is not with the OS, it is with it being an *upgraded* OS. He used the analogy of when you had an older Windows computer and how over time (and over upgrades), they just tended to get slower and slower because of all of the garbage that was carried forward in the upgrades. At those times (and if you've ever had a Windows computer, you get this), the only thing that would speed it up would be to wipe the machine and do a fresh install of the current OS and then reload your apps, and the viola, everything would be fast again. Well, it turns out that IOS can suffer the same problems.


THE FIX: FIRST, be sure you have a current iCloud backup of your device. Connect your iPad to a computer that has a clean fresh copy of IOS 8 on iTunes (this is best done with a computer other than the one that you sync your device to because you DO NOT want to restore it from a back up just yet). Ideally, if you do this at an Apple store you'll be assured of the right version there and someone to answer any questions you might have along the way. You then hold the power and home button down to hard-reset the device and continue to hold them down until it reboots into recovery mode. You then follow the instructions on the computer to reinstall the OS on the device (which wipes everything from it and then reinstalls a clean copy of it). Once this is done (which only takes about 15 minutes), your device will reboot and ask you to set it up. Answer the questions about language, location, etc. and continue until it asks you to log into your iTunes account. Once you do that, it will ask if you want to either 1) Set it up as a new device, 2) Restore from iCloud, or 3) Restore from iTunes. Choose (2), restore from iCloud. This will ensure that it brings down "clean" copies of all of your apps and preferences rather than the potentially corrupted ones that might reside in your iTunes backup. That's it! It will take a few hours depending on how much data and apps you have, but I am happy to report that my iPad 2 is now running IOS 8 and it's running as fast as it ever did when it was brand new!


To sum it up, this process 1) Wipes your device and the garbage causing your problems, 2) Loads a clean and bug-free version of IOS 8 to your device, and 3) restores your apps and data so that it looks just like it did before the wipe, with the exception that it works now! :-)


Note also that by following this process you don't have to go through the painful and laborious process of reloading all of your apps, data and/or settings. iCloud takes care of all of that for you.

Oct 15, 2014 10:12 AM in response to JDFMRS

Hi,


After my 2 msg on this thread, i finaly call Apple care, on the first time the Agent confirm me he didn't aware about this issue, & please me to wait , time to him to talk with an supervisor, after 10 mn waiting ! uhhh , the Agent confirm me that Apple know about & seem some Apple_dev are working on it. But for now he can not resolve that problem.


From that say's i give that link to the agent who forward it to the supervisor, so that is a good point.


Finaly & after checking all the net since i've got this Issue on my Iphone 5S & after the IOS 8.02 update, i can conclude is definitedly NOT a proble with APP'S !


To follow the tricks uper by deleting the WSJ app, that process haven't any effect in my case because i never have this app on my Iphone.


BUT ! the way to remove all the Apps + rebooting, works for a short period of time....& the issue come back as well... (when touching for downloading or update app = circle turn without ending..)


Finaly after some tests i can get it work. WORKING ONLY if you have some APP TO UPDATE ( you can after that step's also download as well any app, but you have to start from the update process ), here what i do ;


1/ Check on the app Store to see if some app required to be updated


In this case. ;


2/ touch the update icon, you propably see the "Magic" circle turn without any effect


2/ quit the app Store


3/ remove the app who have to be updated


4/ put off your Iphone ( power button ) OR Hard Reboot = both button's ( Power & Home in the same time until you see the black background & the Apple logo ) <==== is the way i personaly us "hard reboot"


5/ Once the Iphone restarted go the App Store / Update / Purchase / Not on this Iphone / Located the app you just removed before / touch it & THAT'S WORK you can download it as wel.


After all this step's, you got the hand on the App Store & you can download what you want.


After you left the App Store & for unknow period / time, the Issue will come back !


Hope that help...

Oct 16, 2014 5:58 AM in response to ahlee10

WSJ for iPad was definitely the culprit. Noticed that the WSJ App update in queue said it was to fix a download problem.


- Deleted WSJ App from Newstand

- Rebooted by holding down Home and Off button simultaneously until reboot started.

- Once rebooted went straight to App updates and tapped on all the other Apps awaiting update download. All started downloading. VOILÁ!

- After all the other APPS updates completed their downloads, searched for WSJ for iPad App and then re-downloaded it by tapping on the Cloud icon (Cloud icon means you "purchased" it before)


Everything now working fine.

iPad Air since iOS 8: Apps not updating and downloading no longer possible. Fix?

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