Touch Screen unresponsive after iOS 8 update

My 1 year old 64GB iPhone 5 touch screen started to become unresponsive after iOS 8 update


It's not consistent. Touch screen functionality will seize whilst phone is being used for either answering calls, typing messges, surfing, gaming etc and won't become responsive until it is turned off and on again (via power button). Home button is functioning with no problems.


As the phone is now out of its warranty period I want to verify if it's the OS that's causing this or do I actually have a hardware issue.

iPhone 5, iOS 8

Posted on Sep 26, 2014 1:39 AM

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119 replies

Oct 22, 2014 6:36 AM in response to 2Applefy

same issue. Except mine is an iPhone 5S which is only two months old. The only difference is:"won't become responsive until it is turned off and on again (via power button)" mine does not become responsive by turning on and off. It is just totally random. But making the phone almost unusable. I am one business in Korea, something I have never done in my life, and hear my phone comes unusable. This is been going on for about two weeks. At first I thought maybe my fingers were sweaty and that is why it was not swiping. None of the Apple support people I have spoken to do much more than the two through the restore process. And of course update you to the latest version of IOS8. Finally got fed up and ask them to send me a new phone, thinking this is a hardware issue. But they would not do it. And there is no Apple Store in Korea. Nor AT&T store. I am screwed for my entire trip

Oct 22, 2014 8:47 AM in response to Smurfu

I updated to 8.1... problem still here....

Funny fact: i went to my city's apple authorized service and told them what was going on... it happens that my iPhone 5 model (bought in Munich in 2013) has no support in Brazil (where I live)... so the only way i'm getting this done is either by stepping out of apple or waiting and hoping for them to release the solution for this issue....

just g8...

Oct 22, 2014 9:24 AM in response to Smurfu

Nope, not fixed for me.


Easy check, open App Store, click any app, look at the 'Description' section under 'Details' and try to click directly on the 'more' link.

Clicking directly on the link does nothing but click slightly above it and the text expands.


So, exactly the same, no change.


While I'm about it, again, trying to type this on my iPhone 5 is a complete pain, each time I start a new line/sentence the keyboard capitalises not only the first letter but also the second.


ONe last thing, this forum should be made MOBILE friendly, it's abysmal trying to navigate properly.

Oct 22, 2014 11:14 AM in response to 2Applefy

This happened to me as well on an iPhone 5 running iOS 8.02. It never had a problem with the touchscreen until iOS8, and it was intermittently unresponsive immediately after the update. (It wasn't consistent, but it happened a lot.) Games would be working fine one second, then completely unresponsive the next. When I exited to the home screen that would usually be unresponsive as well - definitely not an issue with the game. Killing all running apps would sometimes help, but not consistently. Rebooting the phone would make it responsive for a short while, but then it would happen again.

What seems to have helped was disabling all background network activity. Go to Settings -> General -> Background App Refresh and toggle the switch to disable Background App Refresh. This made a huge improvement, but the phone still went unresponsive occasionally when plugged in to a charger. After that I disabled Updates in Settings -> iTunes & App Store and then iCloud Backup in Settings -> iCloud -> Backup, and I haven't had a single episode of the touchscreen being unresponsive since. (Note: disabling iCloud Backup is probably a bad idea, but it's better than an unusable device)


What made me realize it might be an issue with background network activity was during one particularly bad episode of touchscreen unresponsiveness I noticed the network icon in the status bar was spinning and would not stop until I rebooted the phone.

Oct 26, 2014 8:44 AM in response to afeick

Some google searching led me here.


Previously I tried to restore network settings, restore all settings, and then I did a full wipe and install of ios.8.01? via desktop.

None of those solved the issues.

Then I tried deleting any new apps, since maybe this was a coincidence with the ios8 release.

Nothing.


Then I tried disabling all background apps (except weather and weather channel)

Nothing.


This time I disabled ALL background apps, and turned off iCloud backup settings.

It's been 48 hours now, and no issues.

Horray!

So I'd say the issue is either in the weather apps, or in the icloud backup settings.

But for now, the problem looks to be solved on my end.

Hope that helps someone.

Oct 26, 2014 9:01 AM in response to 2Applefy

Do you have migrate your Backup in after?


If so try to work with iCloud, so you have all the relevant data in Cloud (like contacts and so on)


restore your iPhone with usb cable on itunes

>for best and save results in recovery mode

and set it up as new

only over the apple id (iCloud) get your data back


apps are available on app store (all none- and purchased apps)

and the same for music in iTunes store

and music from cd over iTunes or iTunes match and so on and so on


Peace

Oct 26, 2014 9:22 AM in response to 2Applefy

UPDATE: I made an appointment at the local Apple store for support. The guy I worked with seemed to know what he was doing. He looked at some log files on my 5 & right away acknowledged there were a bunch of software crashes. Since I had already whipped and restores my phone he recommended we while it and not restore. This time he cleaned the iOS & firmware cimplement off & loaded it all fresh. That was over a week ago & no issues since. last night I upgraded to iOS 8.1 & it's been good since then as well.


I would definitely recommend the same & see what happens. It's a pain to redo figure my phone but worth it.

Oct 31, 2014 4:18 PM in response to 2Applefy

I have had to do a soft reset of my 32 GB 5s TWO times today already. I had to do it a couple of times yesterday, and pretty much every day since updating from 8.0.x to 8.1 eleven days ago. I have (sadly) updated both my phone and my 125 GB iPad Air II, and (sadly) 8.1 has rendered both devices harder to use (one of which—the phone—is mission critical to my business). The iPad can no longer pair to anything via BlueTooth. The phone "freezes" at least a couple of times a day. This release is a disaster.


I have resisted updating my wife's 5c and iPad Air II.


I am simply aghast that Apple have not burned the midnight oil getting these issues resolved. Hey Apple! You want to know what the world thinks of your stupid release? Google this: https://www.google.com/search?client=safari&rls=en&q=iOS+8.1+problems&ie=UTF-8&o e=UTF-8. In the meantime, while the company he heads up is melting down, Tim Cook is publishing articles to reassure us that he's OK with being gay........like anybody cares......when his company's responsiveness to fixing operating system problems THEY CREATED is at its worst ever. Took Apple a week or longer to release a patch for the BASH security exploits, when it took the open source world about 24 hours......and even then, Apple only patched 2 of the 3 exploits. They timed the release of iOS 8.0 in such a way as to lock laptop/desktop users out of their iCloud accounts until Yosemite was released......WEEKS after iOS 8.0 came out. iOS 8.1's release date was October 20th, 2014, eleven days ago. Significant problems have been reported since day ONE, and here we are 11 days later, and not only has Apple not released a patch to fix their patch, but they aren't even letting us know they are working on it, or even admitting that they need to.


WHAT IS WRONG WITH THESE PEOPLE? I've said it before, and I'll say it again. Steve Jobs would have never put up with this crap. Heads would have rolled. Instead, we get "news" press-releases about Tim Cook's sexual preferences......which again, nobody cares about.


I have loved and used Apple products for years now; but if they don't SOON pull their heads out of the sand and start looking around at the wreckage they are creating amongst their customer base, I'm going to just quit Apple and convert my computers over to Linux and be done with it. I am a struggling small businessman, and I can't afford incompetence from the manufacturer on whom I rely for my company's computing needs.


And THAT is what is at the heart of this: management incompetence.

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Touch Screen unresponsive after iOS 8 update

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