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iPhone 6 Plus Crashing (a lot)

Hi All,


I was hoping for some very detailed advice on getting my iPhone 6 Plus to stop crashing. It's happening many times per day and almost makes using the device futile.


When it arrived, I backed up my old iPhone 5S to iTunes (encrypted) and then restored that backup onto the iPhone 6 Plus. During the restoration everything went smooth, but after it rebooted and began syncing the apps back over, I would hear the phone ping (charge sound) and syncing would pause for a moment. Turns out it was having a mini crash and the Apple logo would appear for a few seconds, then it would start syncing again. No problems or errors were produced on the iPhone or iTunes.


Once restoration was complete (iOS 8.0.2), all of my stuff was there and iTunes still reported 0 errors. But as I used the phone, I would notice some weird stuff:


1) Swiping between app pages quickly would cause the same mini crash and the Apple logo would appear a few seconds before the phone came back up.

2) After launching an app a few times, the "preview" iOS shows when zooming into the app would become the app icon itself (rather than a preview of the app). This would happen for all apps when entering and exiting.

3) Some stock apps (like Calendar) would be missing their icon altogether.

4) The dark area representing a folder would disappear and the tiny icons just looked as if they were floating.

5) Lots more crashing (when using Siri, when just in my pocket, etc).


If you're still reading this, it's obvious I have a problem in my backup that is causing springboard issues (or something). The obvious solution is to restore the phone to factory settings and not reapply the backup, but I have valuable text messages dating back to 2007 that I'd really like to retain. Keeping that in mind, here's what I've tried:


- Restoring from the same iTunes backup again

- Turning off "Documents and Data" in iCloud

- Reset all Settings

- Reset Home Screen Layout

- Restore from slightly older iCloud backup

- Reduce the number of apps being synced over


When I setup as a new phone after restoration, the problem does appear to go away (in the brief amount of time I spent trying to crash it). I really just need some troubleshooting advice I haven't tried that would (at a minimum) allow me to retain the text message conversations and related media (picture and video messages).


Any thoughts that could accomplish this or information on what this problem actually is? I'm willing to supply logs, etc, if that would be useful.


Thanks very much!!

Payton

iPhone 6 Plus, iOS 8, iOS 8.0.2, 128GB, Space Gray

Posted on Sep 27, 2014 10:35 AM

Reply
160 replies

Nov 8, 2014 1:32 PM in response to Payton Garner

Well, I don't think that there will come a recall.

I think Apple has noticed the problems now. And that was not easy. There are 75% iPhone 6 and 25% iPhone 6 plus when you look on the sold new devices.

And there are perhaps 10% 128gb models sold from the 6 plus and perhaps 20-25% 64gb models. And the most owners of this devices have not more than 700 apps installed. So cases of theses problems were and are not so often.

I can say that I have no more crashes since I deleted a lot of apps til I had only 658 apps installed. And yes the most of these deleted apps I had not used for some years.

Maybe there is a problem with the TLC NAND controller. But I believe Apple can fix it with an iOS Update. I have heard that Apple will release 8.1.1 in the next days. The problem of this NAND seems to be the speed. So important is how the software uses the controller. And each iOS device model has its own personal iOS firmware. So Apple can write an iOS 8.1.1 for 6 plus 128gb models who solve the problems.

When Apple uses an other NAND in new produced iPhones they want to prevent. That' it.


BTW: On the new iPad Air 128gb there are no problems.

Nov 11, 2014 4:23 PM in response to JasHayre

Update on my iPhone 6 Plus 128GB AT&T model with all of the symptoms mentioned over and over in the posts. I had 860 or so apps and had to stay in Zoomed mode as it had less crashes. I wanted the issue to go away until the fix is done by Apple, so I deleted apps until I got down to 771, then tested "standard" view again. It is much more stable in standard view. I have had 4 respring crashes in standard view in 2 days though. This is much better than hundreds of crashes in one day I had with standard view with 860 apps. Three of the crashes were when switching apps even after having under the threshold of 793 triggering "Crashgate" It doesn't matter on the apps as they were usually native Apple apps I was switching to and from. The frequency has went way down to a usable state in "standard" view with less than the mentioned 793 apps JasHayre mentioned. I went lower to give wiggle room for downloading new apps without causing the dreaded resprings every minute.


I hope Apple has a recall for the TLC NAND Flash and replaces with the MLC flash ASAP if this is in fact the cause. If it is software, then I hope they have enough crash data from all of us beta testing for them by now to resolved this soon!

Nov 13, 2014 10:57 AM in response to isup3rf1y

Glad to hear it made the phone usable for you.


Remember that I only tested for about 2 hours with no crashes at that level, so am not surprised you still had a few crashes over 2 days. As you say though, it is a huge improvement and makes it usable.


I suspect we may need to reduce to under 700 for complete stability. Very disappointing that Apple have not fixed this, and did not spot it before releasing iOS.

Nov 23, 2014 10:15 PM in response to JasHayre

Same here. iOS 8.1.1 did NOT make a difference with the constant respring crashes I experience with my second AT&T 128GB iPhone 6 Plus. Most of my crashes happen shortly after I press the home button twice to switch between apps usually when I am scrolling for another app or tapping on an app to switch to. The rest are pretty random. I am now well below the 850 apps I had. I now have 767 apps. I do get less crashes now that I deleted many apps I didn't use, but I still get an annoying 6 or so per day usually when I need my phone the most. When I had standard view with 850 or so apps, it crashed about every minute or two even unlocking.


I have read countless articles blaming the slower TLC NAND flash the 128GB iPhones are using for our issue. If the TLC flash is the cause, please Apple hurry up and produce MLC NAND flash replacements iPhones and recall our phones if you want to keep me and many others as customers in the future.


I am afraid Apple is developing a software workaround for the likely hardware problem to prevent the headlines of "Apple recalls all 128GB iPhones". If the performance is degraded on our TLC iPhones as a result of the workaround, I will be wronged twice by Apple on one phone. If it is a hardware issue PLEASE tuck the tail and recall them. If it is truly a software issue, then PLEASE prioritize this issue in development for a iOS update to resolve the issue.


This should have been caught in QA testing. I didn't pay this much for a phone to be a beta tester, and my patience is pretty much gone at this point.

Nov 26, 2014 10:07 AM in response to JasHayre

If lots of us complain to BBC Watchdog (if in UK, or elsewhere as appropriate based on your country), Apple will get a LOT of terrible PR over this - and may just fix it.


Use this please: https://ssl.bbc.co.uk/programmes/b006mg74/contact


..... to report the issue to BBC Watchdog if in the UK.



If a member of WHICH, please complain there.


Let's get consumer organisations on to this.

Nov 29, 2014 11:49 AM in response to Payton Garner

For me this has happened a few times, without any explanation or connection, as far as I can tell, but the main issue seems to be around external links connected to Facebook. If there's a link in Facebook and I click on it (usually to a YouTube vid), the vid will play for a second or two and then crash. Facebook is still running, but it's that external link thing that is causing the crash. It's been happening a lot lately (didn't when I first got the phone a month or so ago). Very weird. I'm going to take it to the Applestore at some point and have them look it over, see if they have any advice. For now, based on some other advice on this thread, I've moved my view to zoomed. We'll see if that helps.


Very disappointed, Apple. I expected better. 😟

Dec 14, 2014 2:12 PM in response to Payton Garner

I have the same issue. I must go through 8-10 resprings where an app crashes on launch, going into the app switcher, or just getting to the lockscreen. It'll hit a black screen and then show the Apple logo and load everything back up again. Just found out my device is using TLC NAND if that makes a difference. 128 GB iPhone 6+.

iPhone 6 Plus Crashing (a lot)

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