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incoming calls ring on multiple phone numbers

After getting the iphone 6, incoming calls simultaneously ring on my kids' phones that are also on my account. How do I stop this from happening?

iPhone 6, iOS 8

Posted on Sep 28, 2014 5:20 PM

Reply
83 replies

Mar 20, 2015 2:28 PM in response to lorifromfla

I have an iPhone 6 plus for my personal phone and an iPhone 6 on for my work phone. Both are on Verizon but on separate plans with different phone numbers. I have the problem that a call to one would ring through to the other. And it did this for both phone numbers.

I turned off Face and that didn't work. I turned off Handoff and that seemed to work until today. Am having the same problem today. So I turned of iCloud on everything except Find My iPhone. It seems to be working correctly now.

Mar 20, 2015 2:51 PM in response to jayduarte

jayduarte wrote:


I turned off Handoff and that seemed to work until today. Am having the same problem today. So I turned of iCloud on everything except Find My iPhone. It seems to be working correctly now.

"Handoff" isn't a setting, it is more of a capability or set of features. I'm not sure what you turned off, but all you had to turn off is "iPhone Cellular Calls" in the FaceTime settings of one or both iPhones, that would take care of this problem. Or, use separate iCloud accounts for work and personal iPhones.

May 10, 2015 12:43 PM in response to jayduarte

This poor little bunny is confused. I am not sure I see a solution for my problem here so far but maybe one of you smart people can help.


I have a US SIM and a UK SIM (where I live). Usually I take the US SIM with me to the United States and it becomes my iMessage and my Facetime phone number. When I look at the list of places I can receive messages and facetime calls, it lists only that phone number and also my icloud email address.


Recently my wife has gone to the US and made use of that same SIM card. I assume she went through the same thing of allowing iMessages and Facetime to use that phone number when she was there. AND, as I always do, switch back to her UK number when she comes back home.


Well, on my recent trip to the US by myself, every time somebody facetime'd my wife it rang her phone AND my phone. She was in the UK and I was in the US, so it had nothing to do with handoff. And we each have our own iCloud accounts (although she is using a phone I used to use ... but it was reset and restored with her data on it, so I doubt that's it).


I thought, I can solve this problem by running facetime explicitly on a particular phone number, but that doesn't seem to work anymore. Instead, there's just a Facetime link in the contact that you're supposed to press. I cannot imagine why this is ringing both our phones at the same time, on different continents.

EXCEPT: the people doing the calling have that same phone number in TWO SEPARATE ENTRIES in their contacts: one for me and one for my wife.

Could that be it? Could it be looking at the phone number, coming up with two icloud personalities, and ringing them both?


If you have insights, I am much obliged!


[Added later]


I just realized even that doesn't make sense. Right now we're both in the UK using our UK numbers. People are Facetime'ing my wife but they can't be using that US number to do it because it's not registered on imessage for either of us right now. Yet it continues to ring both our phones! Now we're in the same house, but ... Oh my.

Jun 4, 2015 4:12 AM in response to ssschmidt

Using a different ID is not practical. I use the same AppleID as other people for a very good reason. Find my iPhone. I can instantly see where everyone is. Secondly if I create a new ID, what will happen with all of the Apps downloaded and purchased over the years? I am sure they will be lost because they belong to the ID under which they were created.

Jun 4, 2015 8:57 AM in response to rockmyplimsoul

Why are you asking people to stop using a feature they have used for years to prevent a clear bug from happening? If I use different IDs for every device then what happens to all of the apps purchased? Find my iPhone shows all of my devices on the one screen , I don't need to log in and out with different IDs. So I need 10IDs, 10 new passwords and security questions? It's absurd. I fail to understand why Apple keeps connecting devices which use the same ID and yet have different phone numbers. It's completely illogical. And why anyone would want their call list replicated on another device is beyond me. Also can't understand who would want more than one device to ring at the same time. It's plain dumb.

incoming calls ring on multiple phone numbers

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