On shut down, popup appears to ask if I want to abort installation

Hello!


I am currently on a Macbook Pro Retina late 2013 model running Maverick (10.9.5). I have noticed if I shut down my computer, the screen goes grey and a popup appears with the package icon asking me if I want to abort the install in progress. I have no idea what install. If I chose abort, then it immediately shuts down. Next time I try to shut down, it will do the same thing again.


This time, I selected Yes to continue installing, another box that was blank appeared and then a few minutes later the Mac shut down.


I have not noticed anything weird since-- although I am a paranoid maybe I started to download something nefarious and mistakenly installed it.


Any clues as to what this was? Or has anyone else seen this?


I am running a Macscan now but I have heard it is pretty unreliable. Any other ideas of things I should do?


Thanks!

Christina

Macbook Pro, Mac OS X (10.6)

Posted on Sep 28, 2014 6:53 PM

Reply
75 replies

Nov 19, 2014 11:15 AM in response to lovetheduns

A few sites which mention this message point to a compromised router.


Turn your router off, let it sit for about 30 seconds, then turn it back on.


Immediately go into the router's settings by entering either…


192.168.0.1


or


192.168.1.1


…in your web browser. Check the documentation for your router to see what its default IP address is. It should also tell you what the default admin name and passwords are. On many models, that information is also on a sticker on the unit itself.


Find the settings for Remote Management, or something similar. This is how it looks for a CenturyLink DSL modem under the advanced setup.


User uploaded file


Note that the top choice for GUI state is Disabled. If yours is enabled, disable it.

Nov 19, 2014 7:19 PM in response to lovetheduns

I had this problem too, check your launchpad and see if you find an application called "Reset Search", if you do I would recommend going to Apple Support and starting an online chat with an advisor. Even if you don't have the application in your launchpad, I would still recommend starting a chat or making a call to Apple Support, they helped me with this and the pop up no longer appears when I shut down my mac. Good luck!

Nov 24, 2014 5:13 AM in response to Dryadd

Cool, glad it helped!!!


I will just clarify though, that it wasn't as simple as binning the app on the launch pad - the Apple Support consultant (online via web chat - free and no questions asked about the fact that my 90days assistance that comes with the Mac has expired - I followed links starting here https://getsupport.apple.com/GetproductgroupList.action) got me to go into all sorts of folders to find it hidden in various places - as well as trashing the icon on the launch pad. I think you would benefit from contacting them if you don't know all the nooks and crannies it can hide 🙂

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On shut down, popup appears to ask if I want to abort installation

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