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Oh my god people. Shut up. Its a defect no matter if its cosmetic or not. You get a new car, that has a paint drip.... Are you supposed to live with it because it doesnt impact the cars performance???????????? Just stop.

It is not hard to tell the difference between a lighthearted joke and a hard mock.

It is also easy for somebody who is not at the scene to say that was just a "white" joke. What that Genius said was out of line, and I wasn't even in a conversation with him when he jumped out. Another "genius" was assisting me.

"the Internet also says that the world is flat, YOU BELIEVE everything the internet says?" that's his words.

It is funny that you just assumed that the customer had an attitude while the genius was lighthearted? And to follow your logic, since there is wrong information on the internet, so nothing counts? Guess you and your posts should be considered as something mis-informative.

I did get my phone replaced but that's after I started calling apple care (didn't get to talk, because the manager in 2 minutes offered that while I was waiting for a representative to talk to).

I filed a complaint to apple support on this case. Again, like I mentioned in my original post, the misalignment is not a big issue, but that GENIUS's attitude is.

I posted it because my phone got the same problem while you are just discarding this and defending apple?

And after I found out the misalignment in my phone, I checked with 5 friends, 3 of them didn't have it, 2 did and those who have it all have the sliver gray iphone.

just disregard this guy. He thinks Apple is God as if it's their decision whether or not you get a new phone when they sell a faulty one. Fact is, Apple will get sued if they don't repair these issues-that's why they are replacing them and not issuing a statement about the problem. Mine has shifted and almost covers the center of the lens, I will eventually get it replaced, im not worried about it. By the way, saying that because there are only three to officially click a button that this indicates the problem is not widespread is way dumber than using the number of page views to assert that it is. I'd say about half of the random sample of iPhones ive looked at have this issue and the owner has not noticed. That's saying a lot.

hellozero wrote:

It is not hard to tell the difference between a lighthearted joke and a hard mock.

It is also easy for somebody who is not at the scene to say that was just a "white" joke. What that Genius said was out of line, and I wasn't even in a conversation with him when he jumped out. Another "genius" was assisting me.

"the Internet also says that the world is flat, YOU BELIEVE everything the internet says?" that's his words.

It is funny that you just assumed that the customer had an attitude while the genius was lighthearted? And to follow your logic, since there is wrong information on the internet, so nothing counts? Guess you and your posts should be considered as something mis-informative.

I did get my phone replaced but that's after I started calling apple care (didn't get to talk, because the manager in 2 minutes offered that while I was waiting for a representative to talk to).

I filed a complaint to apple support on this case. Again, like I mentioned in my original post, the misalignment is not a big issue, but that GENIUS's attitude is.

I posted it because my phone got the same problem while you are just discarding this and defending apple?

And after I found out the misalignment in my phone, I checked with 5 friends, 3 of them didn't have it, 2 did and those who have it all have the sliver gray iphone.

I really don't care what you think about your experience at the Apple Store. Because this forum is not for that.

This forum is designated for user-to-user technical assistance. Any issues you had at the Apple Store are between you and Apple, specifically that Store Manager.

The main point of your post was to gripe about the Apple Genius. This is not the appropriate place for this.

brianfrommchenry wrote:

Oh my god people. Shut up. Its a defect no matter if its cosmetic or not. You get a new car, that has a paint drip.... Are you supposed to live with it because it doesnt impact the cars performance???????????? Just stop.

If it has a paint drip in a place that it's not even visible and has no performance impact? Yeah, I wouldn't care.

If you think it's a defect, tell Apple.

jdrewrd wrote:

just disregard this guy. He thinks Apple is God as if it's their decision whether or not you get a new phone when they sell a faulty one. Fact is, Apple will get sued if they don't repair these issues-that's why they are replacing them and not issuing a statement about the problem. Mine has shifted and almost covers the center of the lens, I will eventually get it replaced, im not worried about it. By the way, saying that because there are only three to officially click a button that this indicates the problem is not widespread is way dumber than using the number of page views to assert that it is. I'd say about half of the random sample of iPhones ive looked at have this issue and the owner has not noticed. That's saying a lot.

Yeah, it is. Read your terms and conditions for the warranty on the iPhone. And for Apple to get successfully sued, you'd have to prove that there is a technical defect in the devices that impairs performance, and that Apple is refusing to replace the device. In other words, prove that Apple is not following the agreement within the warranty terms. So far, that hasn't happened yet.

And why haven't the owners noticed? Because it's so not a big deal, because it doesn't impact performance. And as far as why I used that example (and it was 13, actually) was in direct counterpoint to the ludicrous point that thousands upon thousands of people have this issue based on the viewcount.

Everyone needs to ignore TJBUSMC1973. He is a troll and only wants to argue.

If you have a cosmetic issue with your phone then you have every right to complain about it and try to get the issue fixed with Apple. Don't let someone tell you otherwise.

minor cosmetic issue, means I'm touchy and up-tight..... ARE YOU SERIOUS????? i spend £600 on a companies flagship phone, the most valuable company in the world, with the best customer satisfaction rates - i expect a perfect product. if you don't expect it to be perfect then you're crazy, they sold 10 million and they're the most expensive phones you can buy, they SHOULD be perfect, no question.

you're saying that if you bought a Bugatti Veyron SS, for 2million dollars (kinda the equivalent of the iPhone in the car industry) you wouldn't mind if...say... the headlight moved obviously down in its casing, its carbon fibre bodywork faded into a crescent on the door after a week go having it, the steering wheel unaligned itself so it wasn't 90 degree to the dashboard..... they're cosmetic issues so obviously they don't matter. man, you have low expectations

This is not a warranty issue and it doesn't matter what's in what I signed. They can't ask me, as a manufacturer and retailer, to sign something that allows them to sidestep consumer law. It is the law that if my purchase has a manufacturing defect, which clearly this is, Apple has an obligation to make me whole. In the case of the iPhone, this item is touted by Apple as being absolutely perfect, beautiful, functional, everything you can think of, they've said it - in order to sell iPhones. Maybe your ignorant of the law, maybe you think Apple is above the law, maybe you are so enamored with Apple that you take offense at anyone who speaks negatively about one of it's products - I'm not sure, but clearly you are wrong about this issue and clearly you can't standing losing an argument.

By the way, I checked my wife's phone, and it now has the crescent. It did not at the time of my first post to this thread. I checked my boss's phone - at the time of my first post, it did not have the defect. I checked again today, and now it does. It seems that most, if not all, iPhone 6's are eventually going to develop the crescent as a result of this defect. Mine has now shifted and is well on it's way to covering the center of the lens, at which time your demand of a shade effect on the photos will finally be met.

And again, stop with the functional aspect of your claim, it holds no water whatsoever. As I said before, Apple prides itself on the beauty of its products, advertises them as such, and is therefore obligated to deliver. And I said "Apple will get sued if they don't repair these issues" and that's why they do. So why would you then say I would have to prove they wont replace them? Duh.

bknauss wrote:

Everyone needs to ignore TJBUSMC1973. He is a troll and only wants to argue.

If you have a cosmetic issue with your phone then you have every right to complain about it and try to get the issue fixed with Apple. Don't let someone tell you otherwise.

And where was it said by him that you don't have the right to request a replacement? It think what he said was that Apple is the final word on determining whether or not a device qualifies for unit replacement. That's what the warranty says.

If you think it's a defect, tell Apple.

If you think your device is defective, get Apple to look at it. If they agree, they'll probably exchange it.

And in one situation, he said this:

And now that I see that, I agree that, at least in his situation, there is a defect that is causing interference. And in similar situations, I would think there would be similar interference.

Now, based on that, I completely agree that it's causing actual, technical problems, and should be addressed by Apple.

Seems to me that he's not saying you can't complain to Apple and try to get it replaced. It looks like he's saying that if you think it's a defect, talk to Apple. But this forum is a user-to-user technical assistance forum. It's not for griping about a bad Apple Store experience or what Apple's policies are. In fact, the terms of use of this forum specifically explain that discussion or debating Apple's policies are not allowed. And that's what this has strayed into in a lot of posts.

But to clarify, from someone that's read the warranty terms, cosmetic issues are not covered under the warranty. If an issue affects device performance, then it's not cosmetic anymore. Which is why I think he was asking for an example of where it affected the device performance... because if it does affect device performance, then that is clearly a warranty issue.

Apple is actually the final word on whether something qualifies for replacement under warranty. They're the ones that wrote the warranty, and had lawyers look it over. And you're the one that agreed to the warranty as well, when you bought the device. Feel free to show us where in the terms & conditions of the warranty that states Apple is obligated to service a device for a purely cosmetic issue.

But here's the kicker; Apple is already in many situations replacing the devices that only have cosmetic and non-performance issues. In other words, Apple is already going above and beyond what they're required to do.

So, what's the problem? Report the issue to Apple and see what they say. They don't have to replace or service the device, but they might choose to do so. And when that option is solely in the other party's control, it pays to be cordial and polite, instead of rude and demanding.

ConorjW wrote:

minor cosmetic issue, means I'm touchy and up-tight..... ARE YOU SERIOUS????? i spend £600 on a companies flagship phone, the most valuable company in the world, with the best customer satisfaction rates - i expect a perfect product. if you don't expect it to be perfect then you're crazy, they sold 10 million and they're the most expensive phones you can buy, they SHOULD be perfect, no question.

you're saying that if you bought a Bugatti Veyron SS, for 2million dollars (kinda the equivalent of the iPhone in the car industry) you wouldn't mind if...say... the headlight moved obviously down in its casing, its carbon fibre bodywork faded into a crescent on the door after a week go having it, the steering wheel unaligned itself so it wasn't 90 degree to the dashboard..... they're cosmetic issues so obviously they don't matter. man, you have low expectations

I wasn't talking to you. But when I was talking about you earlier, 12 days ago, I said:

But what someone can do is post a picture to see if there is any kind of distortion that seems to correspond to what I'd expect to see if there was an interfering obstruction. Which ConorJW just did.

And now that I see that, I agree that, at least in his situation, there is a defect that is causing interference. And in similar situations, I would think there would be similar interference.

Now, based on that, I completely agree that it's causing actual, technical problems, and should be addressed by Apple.

Yours is not just a cosmetic issue. You showed that it had a performance impact.

I care about how my device performs. I don't spend money on something for it to be 'showy'.

jdrewrd wrote:

This is not a warranty issue and it doesn't matter what's in what I signed. They can't ask me, as a manufacturer and retailer, to sign something that allows them to sidestep consumer law. It is the law that if my purchase has a manufacturing defect, which clearly this is, Apple has an obligation to make me whole. In the case of the iPhone, this item is touted by Apple as being absolutely perfect, beautiful, functional, everything you can think of, they've said it - in order to sell iPhones. Maybe your ignorant of the law, maybe you think Apple is above the law, maybe you are so enamored with Apple that you take offense at anyone who speaks negatively about one of it's products - I'm not sure, but clearly you are wrong about this issue and clearly you can't standing losing an argument.

By the way, I checked my wife's phone, and it now has the crescent. It did not at the time of my first post to this thread. I checked my boss's phone - at the time of my first post, it did not have the defect. I checked again today, and now it does. It seems that most, if not all, iPhone 6's are eventually going to develop the crescent as a result of this defect. Mine has now shifted and is well on it's way to covering the center of the lens, at which time your demand of a shade effect on the photos will finally be met.

And again, stop with the functional aspect of your claim, it holds no water whatsoever. As I said before, Apple prides itself on the beauty of its products, advertises them as such, and is therefore obligated to deliver. And I said "Apple will get sued if they don't repair these issues" and that's why they do. So why would you then say I would have to prove they wont replace them? Duh.

Sorry, but the functional aspect is all that holds water, technically. Purely cosmetic issues are not covered under warranty. And there's nothing in consumer law that requires a company to rectify a purely cosmetic issue. Earlier there have been mentions of a car's paint job? That's not purely cosmetic. The primary purpose of a car's paint is to protect the underlying metal from oxidation. Therefore, a defective paint job can definitely lead to physical, technical, performance and even safety issues.

Now, if Apple agrees that the defect is likely to eventually cause a technical problem in the future, that's different. Which is why it comes back to what I originally said : Talk to Apple about it.

What has Apple told you when you've reported this to them?

And Apple isn't afraid of lawsuits. That's not why they are addressing the issue. They are addressing the issue because they've chosen to go above and beyond regarding the cosmetic issue that might impact performance. Technically, by the letter of the law & warranty terms, they can choose to wait until the cosmetic issue becomes a performance issue. But they're choosing not to wait. Good on them. So, exactly what is your issue?

You don't like my opinion on the matter? Tough.

So, what's the problem? Report the issue to Apple and see what they say. They don't have to replace or service the device, but they might choose to do so. And when that option is solely in the other party's control, it pays to be cordial and polite, instead of rude and demanding.

YES THEY DO! What are you people all lawyers or something?? You can't write up a contract that breaks the law. If you do, that contract, or the portion therein depending on where you are, is null and void. It's like some of you think that Apple is its own country or something...

jdrewrd wrote:

So, what's the problem? Report the issue to Apple and see what they say. They don't have to replace or service the device, but they might choose to do so. And when that option is solely in the other party's control, it pays to be cordial and polite, instead of rude and demanding.

YES THEY DO! What are you people all lawyers or something?? You can't write up a contract that breaks the law. If you do, that contract, or the portion therein depending on where you are, is null and void. It's like you some of you think that Apple is its own country or something...

What law is the Apple warranty breaking? Quote it. Show me a link.

You really think that Apple doesn't have a herd of lawyers & paralegals on retainer to specifically look over their warranties to make sure that the warranties aren't violating any laws?

Thanks. I needed a laugh!

What law is the Apple warranty breaking? Quote it. Show me a link.

Wow, so easy, how about False Advertising? You advertise a product as "Perfect in every way," you better **** well not provide an eyesore like the one in my photo above. Next..

You really think that Apple doesn't have a herd of lawyers & paralegals on retainer to specifically look over their warranties to make sure that the warranties aren't violating any laws?

Yeah, I do, and that's why they are, and will continue, replacing these phones. Did I say they were breaking the law?? No, I said you won't find a line item in the warranty that says they WON'T replace the phones with a manufacturers defect. That would be against the law. It's not that hard to understand, what are you like 14?