FaceTime camera appears off-center

jdrewrd wrote:

What law is the Apple warranty breaking? Quote it. Show me a link.

Wow, so easy, how about False Advertising? You advertise a product as "Perfect in every way," you better **** well not provide an eyesore like the one in my photo above. Next..

You really think that Apple doesn't have a herd of lawyers & paralegals on retainer to specifically look over their warranties to make sure that the warranties aren't violating any laws?

Yeah, I do, and that's why they are, and will continue, replacing these phones. Did I say they were breaking the law?? No, I said you won't find a line item in the warranty that says they WON'T replace the phones with a manufacturers defect. That would be against the law. It's not that hard to understand, what are you like 14?

False advertising? Now that's amusing. Before you quote something, you might want to use the actual quote, which from Apple about iPhone 6 is "better in every way." Apple has never stated in ANY advertisement that iPhone 6 is "perfect in every way." Never. You really don't know much about consumer product law, which is pretty obvious by your posts.

Sorry, but the functional aspect is all that holds water, technically. Purely cosmetic issues are not covered under warranty. And there's nothing in consumer law that requires a company to rectify a purely cosmetic issue. Earlier there have been mentions of a car's paint job? That's not purely cosmetic. The primary purpose of a car's paint is to protect the underlying metal from oxidation. Therefore, a defective paint job can definitely lead to physical, technical, performance and even safety issues.

Now, if Apple agrees that the defect is likely to eventually cause a technical problem in the future, that's different. Which is why it comes back to what I originally said : Talk to Apple about it.

What has Apple told you when you've reported this to them?

And Apple isn't afraid of lawsuits. That's not why they are addressing the issue. They are addressing the issue because they've chosen to go above and beyond regarding the cosmetic issue that might impact performance. Technically, by the letter of the law & warranty terms, they can choose to wait until the cosmetic issue becomes a performance issue. But they're choosing not to wait. Good on them. So, exactly what is your issue?

You don't like my opinion on the matter? Tough.

Wow, you are so clearly enamored with Apple it's not even funny. Going above and beyond would be admitting the problem publicly and offering to repair or replace, something they are not required to do by law until ordered to do so and which would tarnish their image. And if you're going to start citing consumer law, show me a precedent whereby cosmetic issues are not covered under consumer law. I bet you can't. Actually, I KNOW you cant because no such precedent exists.

And I'm not talking about Apple's response to the issue. Their response in my opinion has so far been appropriate. I wouldn't expect them to go above and beyond on an issue like this, in fact, it would be stupid to do so unless they are simply after brownie points. What I'm talking about is you and how you are a troll on this board completely downplaying what is a real issue due to what is likely some serious underlying character issue. I hope you can understand that.

Well, then maybe you can tell me where I went wrong in my references to consumer product law, expert. Yes, the quote was wrong but does not change my point. Judging by my photo, this is not a better in every way.

When you make a statement as fact, you really need to know your facts. You said Apple is breaking the law. That's ridiculous. But on to your phone. Get it replaced and stop whining. Nobody. I repeat. Nobody is stopping you from getting your issue addressed.

Where did I say Apple is breaking law? Maybe you should take you own advice.

jdrewrd wrote:

Where did I say Apple is breaking law? Maybe you should take you own advice.

Um, actually you did. This is a quote from one of your statements - "You can't write up a contract that breaks the law." In other words you have stated Apples's warranty agreement we agreed to when we bought our phones is breaking the law. Do you have a comprehension issue or do you just not understand your own words?

Did I say they did that, or just that they are not allowed to?

jdrewrd wrote:

Did I say they did that, or just that they are not allowed to?

I guess I can give you that one. I'm still not sure what exactly it is you're hopping fighting mad about? So let me ask a couple questions:

1. Do you have an iPhone 6 with an off-center front facing camera

2. If you do, what have you done about it

Yes I do as can be seen in my photo on the previous page. I have done nothing about it. I am not hopping mad about anything. I am slightly perturbed at TJBUSMC1973's assertion of the following:

• This is not a functional issue (he later retracted this and said that it is)
• This problem is not progressive (it clearly is in mine and many others)
• Apple is not obligated to fulfill their promise of a beautiful device
• If I signed it, I'm committed to it (this is not true for the case of a contract that breaks the law, and I never agreed that this was actually in Apple's Warranty Agreement; if it was in their agreement that I wasn't guaranteed a device that conforms to their obviously high standard of 'near' perfection, then they would have a problem)
• Apple is the sole decider for what items they choose to replace or choose not to (Actually, they are the sole decider for anything choose to do, but that doesn't make it legal)

His general downplaying of what others are obviously concerned about is really the only thing that is perturbing, the rest is just foolishness in all honesty.

Why haven't you taken the phone to Apple and had it replaced. Apple seems to be replacing for people?

I can't take it to Apple because I don't live near an Apple Store. I could get a replacement, pay the $850 temporary fee and send in my old phone - that requires about an half an hour on the phone as I experienced with my first 6 which was totally screwed up. The online option I've tried, but its a total dead end. On top of all of this, judging by the experiences of others, I am highly likely to receive a phone with the same defect. I will make the call eventually, but I really hate jumping through 30 minutes of hoops on the phone.

jdrewrd wrote:

I can't take it to Apple because I don't live near an Apple Store. I could get a replacement, pay the $850 temporary fee and send in my old phone - that requires about an half an hour on the phone as I experienced with my first 6 which was totally screwed up. The online option I've tried, but its a total dead end. On top of all of this, judging by the experiences of others, I am highly likely to receive a phone with the same defect. I will make the call eventually, but I really hate jumping through 30 minutes of hoops on the phone.

OK....but because it's inconvenient, doesn't really factor much into anything. Apple will replace the phone. That's really the only important consideration. Arguing with TJB seems a pointless exercise.

ok, these are my points about the issue here:

-the crescent appears on (nobody knows) ho many devices

-my apple store isn't close, its not too far but if i get another defective unit, which seems very very likely I'm gonna have to go back and get another..... this is not fun its really annoying and a waste of timer

-apple hasn't seemed to address the issue yet so who's to say my next 20 phones won't be defective

the point is, its cool and easy to say just ask apple and they'll fix it (I'm not saying this specifically to u rbrylawski btw) but in reality that means going to an apple store, booking appointment, possibly trying to lecture a genius into fixing it, risking an annoying situation where they break the phone during repair, and not even knowing if the new phone will get a crescent or even a worse crescent!! at the moment i can't be bothered to get mine fixed, but the point of this discussion was to see if other users had the issue and how bad the issue was.... not having huge arguments about apples warranty and cosmetic/practical issue or whatever 🙂 i admit i did argue also but i realise now its not really appropriate for here

I have the same issue with my launch day iPhone 6 64gb space grey. It doesn't seem to affect the pictures, so I'm gonna hange on to it for now. I have AppleCare, so if it gets worse then I'll ask Apple to swap it out.

My ipad 3 had the same issue, but it never affected the pictures either.

WWon't you have to pay a deductible after a year or is that only accidental damage?