FaceTime camera appears off-center

IF the proble affects the camera, then its a warranty issue and it would be covered.

The arguing here is embarrassing, so I debated on adding my name to this thread, but I wanted to add one to the tally of users experiencing this issue. My 128GB Space Grey iPhone 6 suddenly has this creeping in toward the camera. I've had Apple make a note about it in a new ticket, but we decided to wait to see if it gets worse before addressing. I'm also hoping that by waiting, I might have a chance to get one that has been fixed if Apple actually addresses this issue. My fear would be that I would get a refurbished unfixed one even then, but I guess we'll find out.

jdrewrd wrote:

Yes I do as can be seen in my photo on the previous page. I have done nothing about it. I am not hopping mad about anything. I am slightly perturbed at TJBUSMC1973's assertion of the following:

• This is not a functional issue (he later retracted this and said that it is)
• This problem is not progressive (it clearly is in mine and many others)
• Apple is not obligated to fulfill their promise of a beautiful device
• If I signed it, I'm committed to it (this is not true for the case of a contract that breaks the law, and I never agreed that this was actually in Apple's Warranty Agreement; if it was in their agreement that I wasn't guaranteed a device that conforms to their obviously high standard of 'near' perfection, then they would have a problem)
• Apple is the sole decider for what items they choose to replace or choose not to (Actually, they are the sole decider for anything choose to do, but that doesn't make it legal)

His general downplaying of what others are obviously concerned about is really the only thing that is perturbing, the rest is just foolishness in all honesty.

I said that in one particular instance where evidence was presented, it was a functional issue. That doesn't prove that in all other instances it is a functional issue.

No documentation has been presented that it is a progressive issue. I never said it was not. In fact, I said that if it gets worse and becomes a functional issue, then it should be replaced.

No where did Apple promise you a 'beautiful' device. They promised you a functional device.

Show me where in the device warranty they promise a device of 'near perfection', or anything related to cosmetics or aesthetics.

And yes, Apple is the sole, final decider on whether or not an issue or a device qualifies for service under their warranty, until such time it is properly and successfully challenged.

I've even said that if you think this is a problem, go talk to Apple. Soliciting opinions about Apple's policies or procedures is not within this forum's intentions.

One final time: If you think your device is defective, go talk to Apple. No one here can definitely state whether or not a particular device is or is not defective. The only opinion on that that matter's is Apple's. Not yours and not mine.

rbrylawski wrote:

Arguing with TJB seems a pointless exercise.

It usually is. I use logic and reason, not emotion. That's what wins arguments.

Facts have impact on theses kinds of situations. Opinions & emotions do not.

TJBUSMC1973 wrote:

rbrylawski wrote:

Arguing with TJB seems a pointless exercise.

It usually is. I use logic and reason, not emotion. That's what wins arguments.

Facts have impact on theses kinds of situations. Opinions & emotions do not.

We totally agree.......

I think the iPhone 6 is plagued with the Facetime Camera misalignment issue. I purchased a new iPhone 6 at release and have been dealing with this issue ever since.

I had my iPhone replaced twice and screen replaced once and still continue to face this issue. I wasted 8 hours of my life that I will never get back.

I personally plan on waiting until my warranty is almost up, getting the issue fixed and quickly selling the phone.

Apple needs to release a statement and address this issue head on.

<Edited by Host>

<Wow, Apple edited my post about legal action...I thought we have the freedom of speech in the US>

Kirill.S wrote:

I think the iPhone 6 is plagued with the Facetime Camera misalignment issue. I purchased a new iPhone 6 at release and have been dealing with this issue ever since.

I had my iPhone replaced twice and screen replaced once and still continue to face this issue. I wasted 8 hours of my life that I will never get back.

I personally plan on waiting until my warranty is almost up, getting the issue fixed and quickly selling the phone.

Apple needs to release a statement and address this issue head on.

<Edited by Host>

They are addressing the issue. They are replacing devices that have a tangible defect. That's all that needs to be 'addressed'. Every iPhone 6 in the world is still within its one year warranty. Until that first year expires, they don't need to do anything except honor the warranty and support eligible devices under that warranty.

So I bit the bullet and brought my iPhone to the Apple Store. After looking at it, they agreed it was a problem, and they replaced the display for me. Other than the crazy wait to talk to a tech and pick up the phone, everything went fine. Right now the camera seems to be perfect. I'll watch it and if it becomes a problem again, I'll wait a bit and get a replacement when the 6S comes out. Hopefully they'll figure it out by then.

I spoke with the manager of the Apple store in Soho, NY (end of November) regarding this issue. She informed me that the first step is to try and replace the screen and if that fails they replace the phone. This is approximately a 2 hour process (unless one of the machines is broken).

As stated above, I went to the apple store 3x and wasted a large part of my day to only have issue fixed temporarily. The issue continues to reemerge and I continue to lose screen protectors. This is no way to run a business.

TJ, unless new procedures have been put in place by Apple, they are not always replacing devices with this defect. A responsible company would issue a statement to explain the issue and their resolution plan.

Kirill.S wrote:

I spoke with the manager of the Apple store in Soho, NY (end of November) regarding this issue. She informed me that the first step is to try and replace the screen and if that fails they replace the phone. This is approximately a 2 hour process (unless one of the machines is broken).

As stated above, I went to the apple store 3x and wasted a large part of my day to only have issue fixed temporarily. The issue continues to reemerge and I continue to lose screen protectors. This is no way to run a business.

TJ, unless new procedures have been put in place by Apple, they are not always replacing devices with this defect. A responsible company would issue a statement to explain the issue and their resolution plan.

Then complain to Apple directly. Again, this is a user-to-user technical assistance forum. You don't have a technical issue anymore. You have a customer relations issue. Go to www.apple.com/feedback.

The slipping front facing camera is by no means universal. Both our launch day iPhone 6 still have no issue and one of the phones has been dropped on hard concrete 3 times now. So if we were going to have an issue, it would have likely at least manifested itself in the phone which was dropped. Plus no one I know who has an iPhone 6 has this issue.

So your assertion that Apple should issue a statement and resolution plan is a bit skewed. Unless we're talking about a life threatening issue, name one company who you know publicly said anything on a device like? The truth is Apple is doing the responsible thing. If someone has an issue, they take it to the Apple Store and Apple replaces the front screen or phone entirely. That is super responsible. Yes, you've lost your screen protector. But you would have lost your screen protector if you dropped your phone and the glass shattered and you had to pay to replace the screen. I'm sorry you've been through this more than once. Maybe you're just super unlucky........

I may be unlucky but after doing some research it appears that others are in a similar situation. Business Insider, a reputable news source, wrote about this issue and reached out to Apple for comment without any reply. Link to article below...

http://www.businessinsider.com/crescentgate-problem-with-the-iphone-6-selfie-cam era-2014-12

There are a ton of forums (e.g.: Mac Rumors, Reddit) that discuss "Crescentgate". Please educate yourself before commenting.

And in terms of public statements - Apple issued a recalled for a small number of Apple iPhone 5s with battery issues earlier this year. Link attached below...

http://money.cnn.com/2014/08/25/technology/mobile/iphone-5-battery-recall/

i see your point. but think of this (our situation).

your iPhone has this slight silver ring near the camera, no big deal, could just be a bit of fluff....

the silver thing becomes a crescent and slowly keeps sliding towards the camera, begins to make you wonder about how well this £600 phone is manufactured. then you realise that theres even a #cresentgate now and loads of people have the issue.

you'd like to get it fixed but you don't know if the new phone/screen will be better or worse than the current phone- either way your without your iPhone and wasting time. then you find that loads of people have had replacements that have the same issue.

you're unsure now what to do because you're pretty busy and 3 trips to the apple store 3 backups and 3 restores (possibly) doesn't sound like fun.

Welcome to my situation 😕!

i will wait until the phone is near end of warranty to get the crescent fixed, every time i look at my phone it just there! i see your point but if you think of it from my point of view its apples fault anyway- they should be trying to fix it. I've had problems with my macbook retina and trips to the apple stores for repairs just are horrid. loosing screen covers because apple gives you dodgy phones is just one of the little things that would end up being very annoying 🙂 i hope you see my point here, I'm not trying to argue just express my concerns as an effected user. (I'm jealous of your uncrescented iPhone 6 XD )

I do see your point and think it's unfortunate anyone has had to deal with this more than once. I guess my issue was with the statement that Apple needs to do the responsible thing, which from what I can see, they already are. On the iPhone battery replacement, it was not just a minor issue. It was safety related as well, so yes, they did the responsible thing by offering battery replacement to a certain number of owners, based on serial numbers. There's a difference between recalling a number of (not all) devices because of a safety issue and this crescent moon front facing camera, which in many cases does not degrade the quality of it's intended purpose and is certainly not a safety issue.

ConorjW - well said.

rbrylawski - i'm jealous. i wish I didn't have this issue.